Operations Architect

Gusto

Agentic Operations Architect designing reusable AI workflow patterns, orchestration, and safeguards. Scaling reliable service automation for Gusto’s 500,000+ small-business customers.

Posted 9/4/2026full-timeDenver • Arizona, California, Colorado, Nevada, New York • 🇺🇸 United StatesSeniorLead💰 $168,420 - $247,369 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and deploying AI-assisted workflows, with a strong focus on orchestration frameworks and human-in-the-loop systems. Proven ability to influence cross-functional teams and stakeholders while ensuring compliance and governance in production environments.

Highest-signal resume keywords

AI-Assisted Workflow DesignOrchestration FrameworksHuman-In-The-Loop SystemsLLM Systems FluencyResponsible AI Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Agentic ToolingWorkflow Performance MeasurementEscalation Logic DesignData Structure AssessmentRAG ArchitecturesPrompt DesignQuality SafeguardsAutomation Opportunity RankingSOP MiningOperational Metrics Analysis

Soft Skills

Influencing StakeholdersAction-Oriented CommunicationProblem Solving

Tools & Technologies

MCP-Style IntegrationsAI Governance ToolsCompliance Checkpoints

Industry Keywords

SaaSFintechRegulated EnvironmentsAI GovernanceRisk Management

About the role

Key responsibilities & impact

Own reusable capabilities, patterns, primitives, standards, and tooling for agentic service workflows
Design reusable orchestration, human-in-the-loop protocols, override and escalation logic, and quality safeguards
Set concrete standards for workflow builders
Prototype workflows to validate patterns, expose gaps, and unblock difficult problems
Extract reusable components from prototypes and hand them off
Incorporate learnings from builds into shared patterns
Influence Product priorities with evidence-based asks
Prototype capabilities missing from the platform before investment
Rank automation opportunities by volume, risk, and customer impact
Mine SOPs, operational metrics, and interaction data to prioritize work
Work with Data to define workflow performance measurement
Identify processes that should not be automated
Bring customer stakes into Legal, Security, Compliance, and platform reviews
Represent portfolio performance to senior stakeholders in an action-oriented manner

Requirements

What you’ll need

8+ years in operations, product, or AI roles
At least 2 years designing and deploying AI-assisted or agentic workflows in production
Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations, including multi-agent coordination
Strong fluency with LLM systems, including prompt design and evaluation
Experience designing human-in-the-loop systems with escalation logic, override controls, and compliance-aware checkpoints
Ability to define and diagnose workflow metrics, including solve and assist rate, containment, and escalation quality
Proven track record influencing Product, Engineering, Legal, Security, and Compliance in writing, design reviews, and high-stakes forums
Familiarity with Responsible AI practices, governance, and risk management in production
Prior experience in a function being actively redefined
Experience with RAG architectures and retrieval quality optimization strongly preferred
Ability to assess data structures, quality, and governance for reliable agentic performance strongly preferred
Experience in SaaS, fintech, or regulated environments strongly preferred
Exposure to AI governance or safety-oriented review processes strongly preferred

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Hybrid work arrangements
Secure, reliable, and consistent internet connection support when approved to work outside a Gusto office
Reasonable accommodations for qualified individuals with disabilities and disabled veterans