GoGlobal

Account Manager

• Act as the primary point of contact for a portfolio of strategic clients.
• Build strong relationships with client stakeholders and ensure a high level of satisfaction.
• Oversee client onboarding, service delivery, and ongoing support.
• Identify opportunities to expand client engagement, including cross-sell and upsell.
• Partner with Sales on renewal conversations and new service opportunities.
• Provide consultative insights to support clients’ international expansion needs.
• Ensure accurate and timely use of internal systems and documentation.
• Maintain strong coordination with Implementation, HR, Payroll, Compliance, and other internal teams.
• Oversee resolution of client issues, escalations, and service requests.
• Mentor and guide Account Managers to develop skills and service excellence.
• Share best practices, support training initiatives, and contribute to process improvements.
• Lead or support key internal projects related to client success or service enhancement.
• Work closely with Sales on client calls, solution discussions, and proposals.
• Partner with global teams to deliver consistent service in multi-country engagements.
• Contribute to internal initiatives that improve client experience and operational efficiency.

Senior Manager, Account Management

Sales

• Lead, coach, and mentor a team of Sales Executives to achieve and exceed regional sales targets.
• Develop and implement regional sales strategies aligned with GoGlobal’s growth objectives and market positioning.
• Oversee pipeline development, sales performance metrics, and forecasting to ensure target achievement and business predictability.
• Personally drive key enterprise-level deals and support team members in complex sales cycles, including engagement with C-level stakeholders.
• Collaborate with Marketing, Product, and Service Delivery teams to align messaging, campaigns, and value propositions with customer needs.
• Collaborate closely with Partnerships and Sales Operations to align go-to-market initiatives, optimize lead flow, and ensure seamless execution across partner-sourced and direct sales motions.
• Monitor market dynamics, competitive activity, and client feedback to inform strategy, positioning, and solution development.
• Foster a culture of accountability, continuous learning, and collaboration across the sales organization.
• Deliver regular reporting and insights on regional sales performance, key wins/losses, and strategic opportunities.
• Represent GoGlobal at client meetings, strategic events, and industry forums.
• Support hiring, onboarding, and development of top sales talent to build bench strength for long-term growth.
• Partner with leadership on territory planning, compensation modeling, and strategic account mapping.

Sales Leader

Business Analyst

• Serve as the primary Product Owner for HubSpot platform, owning the product roadmap and vision for sales usage optimization
• Define and prioritize the HubSpot backlog based on business value, strategic alignment, and resource availability
• Translate business requirements into actionable user stories and acceptance criteria
• Facilitate stakeholder meetings to gather requirements and communicate platform capabilities and limitations
• Champion data-driven decision-making and ensure HubSpot usage supports company-wide KPIs
• Establish and manage a formal change request process for all HubSpot modifications
• Triage incoming change requests by assessing business impact, technical feasibility, and strategic alignment
• Maintain a change request log with clear prioritization criteria and status tracking
• Conduct impact analysis for proposed changes across integrated systems and workflows
• Coordinate with cross-functional teams to evaluate dependencies and potential conflicts
• Develop detailed implementation plans for approved changes, including timelines, resource requirements, and risk mitigation strategies
• Create and maintain comprehensive documentation of all HubSpot workflows, automations, and custom processes
• Document standard operating procedures (SOPs) for common HubSpot operations and troubleshooting
• Maintain a system architecture diagram showing HubSpot's integration points with other business systems
• Produce regular reports on platform usage, adoption metrics, and ROI
• Ensure all HubSpot configurations and customizations align with enterprise data governance policies
• Collaborate with data team to maintain data quality standards and implement validation rules
• Design and enforce naming conventions, field management protocols, and data hygiene practices
• Monitor data flow between HubSpot and other systems to ensure consistency and accuracy
• Identify opportunities to leverage HubSpot data for advanced analytics and business intelligence
• Develop and execute comprehensive test plans for all HubSpot changes before production deployment
• Perform user acceptance testing (UAT) coordination and sign-off processes
• Create test scenarios covering functional, integration, and regression testing
• Maintain a testing environment and ensure it mirrors production configurations
• Document and track defects through resolution, working with vendors or internal teams as needed
• Monitor HubSpot platform performance and identify optimization opportunities
• Stay current with HubSpot product updates, new features, and best practices
• Conduct regular audits of workflows, automations, and data quality
• Facilitate training sessions and create user guides to improve platform adoption
• Benchmark our HubSpot usage against industry best practices

Business Analyst – HubSpot Product Owner

Project Manager

• Lead end-to-end project delivery
• Develop comprehensive project plans that include timelines, resource allocation, budgets, and risk mitigation strategies
• Serve as the primary point of contact for stakeholders at all levels
• Facilitate clear communication and manage expectations throughout the project lifecycle
• Build and lead cross-functional project teams
• Foster collaboration and accountability while mentoring junior project managers and team members
• Identify and proactively manage project risks and issues
• Develop mitigation strategies and make data-driven decisions to keep projects on track
• Establish and track key performance indicators
• Provide regular status updates and reports to executive leadership and stakeholders
• Manage project budgets and resource allocation to optimize efficiency and return on investment

Senior Project Manager

Proposal Manager

• Develop, revise, and finalize bespoke proposals and SOWs (including those without pre-approved templates).
• Review and edit standard proposals/SOWs created by team members to ensure accuracy, consistency, and compliance with internal guidelines.
• Ensure pricing, service descriptions, and contractual notes are aligned with approved terms and formats.
• Coordinate with GPS, GBS, GPNM, and Account Managers to gather required information, clarify client requests, and ensure proposal accuracy.
• Support Deal Owners with RFP responses, including pricing, capabilities, and service descriptions formatted per client requirements.
• Act as the point of contact for US-based Deal Owners, providing timely clarification and support during the US business day.
• Serve as reviewer/sign-off point during periods when senior reviewers are unavailable, ensuring business continuity.
• Conduct thorough quality checks (“four-eye” review) to minimize human error in pricing, service details, and proposal documentation.
• Ensure accuracy in manual data handling tasks, such as currency conversions and pricing sheet formulas.
• Improve internal service quality for US timezone Deal Owners.
• Contribute to continuous process improvement to reduce turnaround time for bespoke proposals.

Data Engineer

• Build and scale the data engineering organization from inception to a fully operational, high-performing team
• Define and execute the data strategy aligned with business objectives and long-term growth
• Establish the technical vision and roadmap for data infrastructure, tools, and platforms
• Partner with executive leadership to identify data opportunities that drive business value
• Build strong relationships with stakeholders across Engineering, Product, Analytics, Data Science, and Business teams
• Design and implement a scalable, reliable data lake architecture from scratch
• Build robust ETL/ELT pipelines for data ingestion, transformation, and distribution
• Establish data orchestration frameworks for workflow management and scheduling
• Architect solutions for real-time and batch data processing at scale
• Ensure high availability, performance, and cost optimization of data systems
• Implement comprehensive data governance frameworks and policies
• Establish data quality standards, monitoring, and validation processes
• Design and enforce data security, privacy, and compliance measures (GDPR, CCPA, etc.)
• Create data cataloging and metadata management solutions
• Build data lineage and audit trail capabilities
• Evaluate, select, and implement modern data platforms (Snowflake, Databricks, Google BigQuery)
• Build self-service data capabilities for analytics and data science teams
• Establish CI/CD practices for data pipelines and infrastructure as code
• Implement monitoring, alerting, and observability for data systems
• Drive adoption of best-in-class data tools and technologies
• Recruit, mentor, and develop a high-performing data engineering team
• Foster a culture of technical excellence, collaboration, and continuous improvement
• Establish career development frameworks and growth paths for team members
• Promote best practices in software engineering within the data context
• Build strong cross-functional relationships and promote data literacy
• Partner with analytics teams to deliver reliable, accessible data products
• Enable data science initiatives through robust feature engineering and ML infrastructure
• Build data models and transformations that support business intelligence needs
• Ensure data democratization while maintaining governance and security

Head of Data Engineering

Accounting Manager

• Provide in-depth technical expertise for their assigned product.
• Act as the go-to expert on local regulations, ensuring operational compliance.
• Review and interpret local rule changes, advising GBS and relevant teams on required adjustments.
• Own regulatory updates and coordinate with Knowledge Management (KM) for internal and external communications.
• Review deliverables for accuracy, completeness, and adherence to both global and local standards.
• Train and coach centralised team members to gradually build internal capabilities.
• Conduct periodic quality reviews, spot-checks, and audits to maintain consistent service standards.
• Develop and maintain country-specific SOPs and compliance checklists aligned with global frameworks.
• Support client’s calls to clarify local compliance and technical matters.
• Support client onboarding under Service Delivery (SD) guidance during transition phases.
• Review SoW and Onboarding Master templates to ensure alignment with local requirements.
• Perform onboarding tasks as needed to set proper process baselines before handover to delivery teams.
• Work closely with GBS functions and other SMEs for cohesive delivery.
• Support vendor sourcing, selection, and coordination where local presence or language is needed.
• Perform tasks that require local presence, such as statutory filings, bank coordination, notarisation, or client documentation.
• Provide local solutions that align with central governance, ensuring compliance while addressing on-the-ground realities.
• Identify and propose process standardization or automation opportunities to enhance scalability and control.
• Actively contribute to SME networks, knowledge-sharing sessions, and continuous improvement efforts.
• Be proactive: anticipate issues and act before escalation.
• Be empathetic: support teams with understanding, not judgement.
• Be open-minded: listen and consider multiple perspectives.
• Be accountable: know what’s in the Service Offering and deliver it.
• Be hands-on: check work, spot errors, and train others; advice must come from practice.
• Be solution-driven: don’t complain, find a way.
• Be professional: act as a bridge between global guidance and local execution, ensuring integrity and alignment.