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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Client Relationship Management, with a strong focus on revenue growth through upselling and renewals. Capable of navigating complex client issues while maintaining compliance and fostering trusted relationships with stakeholders.
Highest-signal resume keywords
Account ManagementClient Relationship ManagementRevenue GrowthStakeholder ManagementGlobal Client Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RenewalsUpsellingCommercial MindsetCRM Systems ManagementComplex Issue Resolution
Soft Skills
Communication SkillsCollaborationJudgment
Industry Keywords
Employer of RecordGlobal PayrollHR ServicesGlobal MobilityConsultative Guidance
About the role
Key responsibilities & impact- Serve as the account owner for a portfolio of assigned client accounts.
- Manage the commercial relationship with the portfolio, including retention, upsell, gross margin optimization, and contract renewal.
- Build trusted relationships with senior client stakeholders, delivering consultative guidance on global expansion, entity setup, and compliance.
- Plan and drive client’s QBRs to identify and execute opportunities for cross-sell and upsell across all product lines.
- Own revenue accountability by leading upsells and support pricing or scope changes.
- Maintain a deep understanding of each client’s business model, operating structure, services in scope, countries covered, and upcoming business changes, and expansion plans.
- Maintain accurate account data in CRM systems, including client scope, onboarding status, renewals, and growth opportunities.
- Act as the senior escalation point for complex client issues, especially in multi-country or high-risk situations.
- Balance client advocacy with GoGlobal’s risk, compliance, and commercial considerations.
- Complete training programs, and process improvements to enhance client success.
- Exercise judgment on when to involve Legal, Compliance, Finance, or Leadership, and when issues can be resolved within the AM/PM structure.
- Contribute to initiatives that strengthen GoGlobal’s position as a trusted partner for international business expansion.
Requirements
What you’ll need- Experience in Account Management, Customer Success, or Client Relationship Management.
- Proven experience managing enterprise or B2B client portfolios.
- Strong commercial mindset with experience in renewals, upselling, and revenue growth.
- Excellent stakeholder management and communication skills.
- Experience working across multiple countries or with global clients is highly preferred.
- Ability to manage complex client issues while collaborating with cross-functional teams.
- Experience in Employer of Record (EOR), Global Payroll, HR Services, or Global Mobility is an advantage.
Benefits
Comp & perks- We operate with the benefits of a partnership without the complexities of a partnership.
- We do not offer equity plans.
- We prioritize organic and sustainable growth.
- We're global.
- English is our official language, but for many, it's our second language.
- We are not a family.
- We keep things simple and collaborative.
- We believe in transparency and trust.
- We believe flexibility drives success.