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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Client Services, with a strong focus on global employment solutions, client retention, and commercial growth strategies. Proven ability to build relationships with senior stakeholders and manage complex multinational accounts effectively.
Highest-signal resume keywords
Account ManagementGlobal Employment SolutionsClient RetentionCommercial Account GrowthStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Corporate Services (BCS)Employer of Record (EOR)Global PayrollEntity ManagementCorporate CompliancePricing DiscussionsRevenue ExpansionContract RenewalsUpsellingCross-Selling
Soft Skills
Client-Facing SkillsPresentation SkillsNegotiation SkillsCollaborationMentoring
Tools & Technologies
CRM Systems
Industry Keywords
Business Process Outsourcing (BPO)Professional Employer Organization (PEO)HR ServicesInternational Workforce SolutionsUS Employment Practices
About the role
Key responsibilities & impact- Serve as the primary account owner for a portfolio of strategic US-based multinational clients across both BCS and EOR services.
- Develop trusted relationships with executive and senior client stakeholders by providing consultative guidance on global expansion, entity management, employment solutions, and compliance.
- Drive client retention, contract renewals, upselling, cross-selling, and gross margin optimization.
- Lead Quarterly Business Reviews (QBRs) to identify business needs, growth opportunities, and strategic initiatives.
- Maintain a deep understanding of each client's business model, operating structure, countries in scope, future expansion plans, and organizational priorities.
- Own commercial performance across assigned accounts, including revenue growth, pricing discussions, contract amendments, and scope expansion.
- Identify opportunities to introduce additional GoGlobal solutions across existing client portfolios.
- Support business development initiatives by participating in client meetings, networking events, and go-to-market activities alongside Sales teams.
- Work collaboratively with Sales to ensure smooth client handovers and continued account growth after implementation.
- Maintain accurate account information within CRM systems, including services in scope, renewals, onboarding status, commercial opportunities, and account plans.
- Act as the senior escalation point for complex operational or commercial issues involving multinational clients.
- Balance client advocacy with GoGlobal's commercial objectives, operational capabilities, and compliance requirements.
- Ensure proactive risk identification and timely resolution of client issues.
- Partner closely with Operations, Payroll, Accounting, Tax, Legal, Compliance, Finance, and Customer Success teams to deliver seamless client experiences.
- Provide strategic guidance to internal teams regarding client priorities and business objectives.
- Mentor junior Account Managers and contribute to knowledge sharing and continuous improvement initiatives.
- Support process improvements that strengthen GoGlobal's client service delivery and commercial success.
Requirements
What you’ll need- Experience in Account Management, Customer Success, Client Services, or Business Development within a B2B environment.
- Hands-on experience managing both Business Corporate Services (BCS) and Employer of Record (EOR) client portfolios preferred.
- Strong understanding of global employment solutions, including EOR, global payroll, accounting, tax, entity management, and corporate compliance services.
- Proven experience managing enterprise or multinational client accounts across multiple countries.
- Demonstrated success in client retention, renewals, upselling, cross-selling, and commercial account growth.
- Strong commercial mindset with experience managing pricing discussions, scope changes, and revenue expansion.
- Excellent client-facing, presentation, negotiation, and stakeholder management skills, with experience engaging senior executives.
- Ability to manage multiple complex accounts while working collaboratively across global teams.
- Excellent verbal and written English communication skills.
- Experience within a global Business Process Outsourcing (BPO), Employer of Record (EOR), Professional Employer Organization (PEO), Global Payroll, HR Services, or Business Corporate Services organization.
- Experience supporting multinational organizations with international expansion.
- Knowledge of US employment practices and international workforce solutions.
- Experience participating in business development activities, including client meetings, networking events, and supporting go-to-market initiatives.
- Experience working in a fast-paced, global, matrix organization.
Benefits
Comp & perks- We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.
- We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
- We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
- We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.