Technical Support, Thai

GoGlobal

Technical Support Specialist providing Level 2 and Level 3 support for software applications in Thai. Collaborating with engineering teams while ensuring customer satisfaction and timely issue resolution.

Posted 5/29/2026contract🇹🇭 ThailandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

.NETSQL

About the role

Key responsibilities & impact

Provide technical support to end-users in the local language (Thai)
Troubleshoot issues related to .NET and SQL Server–based applications
Handle L2 escalations and coordinate with the L3/engineering team when required
Ensure timely resolution of incidents and service requests
Document fixes, maintain knowledge base, and share best practices with the team

Requirements

What you’ll need

Fluency in Thai (spoken and written)
English communication skills (for internal collaboration)
Strong logical thinking and problem-solving skills
Comfortable navigating different systems, tools, or platforms
Eagerness to learn technical concepts and grow in the support domain
Ability to work independently and in a team environment

Benefits

Comp & perks

Full training will be provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

.NETSQL Servertroubleshootingincident resolutionservice request management

Soft Skills

fluency in ThaiEnglish communicationlogical thinkingproblem-solvingindependent workteam collaborationeagerness to learn