GM Financial

Product Manager

• As a member of an Agile Scrum team, the Product Owner is responsible for the success of the product by maximizing the output of the development team.
• The Product Owner directs and coordinates the product development and serves as a collaborative liaison between the Product Management and Product Delivery teams by prioritizing and evaluating work.
• This individual will maintain the product/team backlog, leading backlog prioritization of initiatives, aligning experiences across channels and touchpoints to ensure the best business results.

Senior Product Owner

Insurance

• Provide insurance quotes using a consultative sales approach and close sales effectively
• Deliver high-level support on coverage, billing, renewals, endorsements, and policy servicing
• Enhance customer satisfaction and retention through exceptional service, issue resolution, and proactive follow-up
• Collaborate across departments and represent OnStar Insurance professionally while executing leadership-driven processes

Insurance Sales and Service Representative I

Analyst

• Analyze credit data to determine the degree of risk involved in extending credit
• Make decisions to approve or deny the extension of credit within set credit authority established by senior management and State/Federal laws
• Develop sufficient dealer relationships that ensure volume objectives and credit quality
• Capture automotive finance contracts that meet GM Financial profitability criteria for pricing and performance
• Ensure compliance with applicable policies and procedures
• Ensure branch office cooperation with other departments to maximize efficiency within the company
• Ensure all queues are worked to acceptable service levels
• Perform outbound telemarketing calls to the dealer customer
• Conduct joint dealer calls with Dealer Account Representative (DAR) on an as needed basis
• Ensure proper documentation is received on all deals
• Negotiate loan terms
• Communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance

Senior Credit Analyst

Learning and Development

• Create and maintain content for learning projects.
• Design, develop, and deploy technology-based training including e-learning, instructor-led training, virtual learning, and blended solutions.
• Consult with subject matter experts and business stakeholders to translate information into learner-centered, engaging solutions and advise on appropriate learning strategies.
• Analyze business and performance needs to recommend learning solutions which support organizational goals
• Stay current on all instructional design theory and strategies.
• Use all industry standard tools for developing technology-based training courseware.
• Attend continuing education courses as directed by the supervisor to stay current on training technologies and methods.
• Establish and meet time-bound deliverables.
• Evaluate learning solutions using feedback, assessments, and performance data to continuously improve learning effectiveness.

Instructional Designer

Manager

• Managing complex analysis, modeling, and reporting on factors that impact pricing and revenue generation for GM Financial's off-lease portfolio
• Leading and coaching a team of quantitative analysts
• Constructing recommendations and preparing communications to senior management and other constituents
• Supporting strategic initiatives to improve pricing capabilities spanning IT, systems, emerging data technologies, and third-party vendors
• Close collaboration with working teams from other departments to achieve overall company objectives

Asset Pricing and Valuation Manager

Project Manager

• Serves as a project manager for high-priority projects, applying the enterprise GPPM (Global Project Portfolio Management) processes and procedures
• Identifies and assembles the appropriate blend of resources to meet project needs and requirements
• Fosters and champions an environment that promotes trust, self-development, continuous improvement, innovation and quality outcomes
• Ensures a consistent level of quality, accuracy, compliance to GPPM (Global Project Portfolio Management) standards, state and federal regulations, and internal controls
• Leads the development of project requirements and scope; establishes appropriate metrics for measuring successful delivery of the projects
• Engages with project teams, business partners and stakeholders frequently on the status of key initiatives with respect to scope, schedule, cost, and resources; presents RAID logs
• Coaches and counsels members of cross-functional teams to accomplish project goals, meet deadlines, and resolve technical/operational issues
• Administers the project change process when needed, formulating contingency plans to address schedule revisions, risks, costs, and scope
• Supports reporting needs of the PMO (Project Management Office)
• Maintains awareness of industry trends, practices, techniques and emerging technologies related to the project management discipline
• Captures and distributes meeting minutes highlighting decisions, action items, issues, risks, and key discussion topics as needed

Architect

• Lead projects and initiatives through technical expertise
• Be a trusted and valued partner of business senior leaders by providing subject matter expertise, guidance and support for related business unit
• Drive technical thought-leadership, acting as a change agent and advocate for new methodologies that enable higher levels of business agility and operational excellence
• Contribute to the business unit's vision, goals and strategies, translating vision to solutions while balancing risk, investment needs and fit for purpose
• Promote open communication that welcomes information sharing, seeks input from others and values diverse viewpoints
• Nurture a strong internal network by working across the business unit to foster a culture of trust, inclusion, engagement and integrity
• Drive cross-team solutions, anticipating and addressing problems ahead of the need by acting as a key influencer across business units

Senior Principal Architect – Loan Servicing

Threat Intelligence Specialist

• Serves as subject matter resource regarding fraud investigations
• Assist and consult on claims with red flags, providing desktop investigative assistance
• Drive innovation by integrating advanced AI tools and techniques as well as common vendor tools into claims processes to enhance and advance fraud fighting efforts
• Consistently and proactively identify gaps in fraud detection systems and recommend solutions to increase efficiency and effectiveness
• Continuously monitor the performance of fraud analytic models (both GMIC-designed and vendor models) to ensure effectiveness as fraud schemes shift and evolve, modifying models to ensure peak performance and limit false positives
• Serve as subject matter resource regarding auto insurance fraud intelligence and analytics
• Analyze intelligence from large datasets to uncover patterns, anomalies, and red flags indicative of fraud
• Utilize predictive modeling tools to analyze fraud trends and provide insights regarding possible mitigation strategies
• Collaborate with policy analysts, claims adjusters, legal team, and leadership to develop and refine fraud detection decision frameworks with effective alert systems

Auto Insurance Fraud Intelligence Analyst

Security Analyst

• Execute Cyber Vendor Risk and Cyber Application Risk assessments to identify, document, and communicate cybersecurity risks across the organization.
• Perform cybersecurity vendor risk and application risk assessments in accordance with enterprise standards.
• Review vendor security documentation and application assessment evidence to identify gaps and risks.
• Document assessment results clearly, accurately, and consistently.
• Assign risk ratings and remediation recommendations.
• Engage with IT, Procurement, Privacy, Legal, and business partners throughout the assessment lifecycle.
• Track remediation actions and support follow-up activities as needed.
• Contribute to continuous improvement of assessment processes, templates, and guidance.
• Escalate complex or high-risk issues to senior analysts or management when appropriate.

Cybersecurity Analyst – Risk

• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
• Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process
• Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
• Coach, mentor, and teach Auto Damage Adjusters to support their continued growth and improvement
• Consistently work to develop all Adjusters
• Serve as an expert resource to representatives and colleagues regarding auto damage team processes and procedures
• Review and evaluate auto damage claims, ensuring accuracy and adherence to company policies and procedures
• Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
• Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters
• Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction
• Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
• Use established monitoring systems to QA, monitor, and evaluate performance
• Generate appropriate action plans to enhance and improve performance of under-performing representatives
• Effectively use reward and recognition tools to drive business results and associate satisfaction
• Identify and implement strategies that will enhance the customer experience and improve productivity and performance

Auto Damage Claims Supervisor

Security Engineer

• Lead and manage the Cyber Vendor Risk and Cyber Application Risk teams.
• Oversee daily execution of third-party and application risk assessments.
• Review and approve assessments to ensure quality, consistency, and appropriate risk ratings.
• Coach and develop team members to improve judgement, documentation quality, and risk articulation.
• Partner with IT, Procurement, Privacy, Legal, and business stakeholders throughout the assessment lifecycle.
• Track assessment volume, throughput, and aging and escalate issues as needed.
• Identify opportunities to improve processes, templates, workflows, and methodologies to increase efficiency and consistency.
• Contribute to executive reporting on risk trends, assessment outcomes, and program performance.

Cybersecurity Manager – Risk

Operations

• Support defining and putting into action the Target Operating Model (TOM).
• Find and carry out process improvements that match transformation objectives.
• Ensure that new processes and systems are operationally ready and sustainable.
• Utilize AI and process mining to automate, analyze, and enhance servicing operations throughout Latin America.
• Use Design for Six Sigma (DFSS) to create strong, standardized processes and promote continuous improvement.
• Guide the adoption of emerging technologies and encourage ongoing learning to achieve successful transformation and operational excellence.
• Directs initiatives on the servicing platform to enhance operational efficiency, champion process improvements, and align cross-functional teams with strategic optimization objectives.
• Leads Lean Six Sigma projects to streamline operations and minimize waste.
• Establishes standardized processes across multiple countries to ensure consistency and efficiency, while accommodating necessary local adaptations.
• Identifies and implements opportunities to achieve scale through workflow consolidation and optimization.
• Removes redundant procedures to drive greater operational efficiency.
• Utilizes technology to automate routine activities and improve productivity.
• Partners with IT and business stakeholders to ensure systems effectively support optimized and automated workflows.
• Establish and monitor KPIs to evaluate both operational efficiency and the success of transformation initiatives.
• Perform root cause analyses and introduce corrective measures to resolve any performance issues.
• Create dashboards and reporting tools that track ongoing progress and measure outcomes effectively.
• Work with OCM to support process adoption.
• Train teams on improvement methods and tools.
• Promote change across the organization.
• Collaborate with Workstream Leads, Vendors, and Country Operations to coordinate plans.
• Lead workshops and sessions to gather insights and ensure alignment.
• Assist with governance and update the Steering Committee as required.

AVP Operational Excellence – Servicing Modernization

Business Operations

• Serve as the primary functional owner of Coupa for Procurement
• Lead configuration and administration of procurement-related modules, including Requisitioning, Catalogs, Punchouts, Sourcing, Contracts, and Supplier Management
• Design and maintain approval workflows, buying channels, policies, and controls aligned with procurement governance
• Oversee catalog strategy, supplier enablement, pricing accuracy, and content refresh cycles
• Partner with Strategic Sourcing, Category Management, and Procurement Operations to translate business strategy into Coupa-enabled processes
• Continuously improve Procure-to-Pay (P2P) workflows to increase compliance, efficiency, and user experience
• Drive standardization and best practices across regions, categories, and business units
• Identify automation opportunities and lead configuration-based enhancements
• Act as senior escalation point for Coupa-related procurement issues and enhancements
• Lead cross-functional collaboration with Finance, AP, IT, and external partners
• Influence stakeholders through data-driven insights and system expertise
• Provide guidance and mentorship to junior analysts or administrators
• Responsible for after hours and/or weekend support when needed
• Develop and maintain procurement dashboards and reports for spend visibility, savings tracking, and compliance
• Monitor system usage, off-contract spend, and supplier performance
• Support internal controls, audit requirements, and procurement policy enforcement
• Establish and maintain governance models for system changes and enhancements
• Lead procurement workstreams for Coupa upgrades, new module implementations, and global rollouts
• Partner with IT on ERP integrations and data flows (e.g., supplier, item, and contract data)
• Manage UAT, change management, and release communications
• Own documentation, SOPs, and configuration standards
• Design and deliver procurement-focused training programs for buyers, requesters, and suppliers
• Drive user adoption and continuous improvement through feedback loops
• Support onboarding of new procurement users, categories, and suppliers

Business Systems Administrator III

• This role combines advanced technical application ownership, AML/OFAC compliance operations, and solution design across enterprise compliance platforms.
• The position is responsible for delivering stable, compliant, and scalable AML and regulatory technology solutions; overseeing sanctions and risk screening processes; providing technical and compliance subject matter expertise; and partnering with business, IT, and compliance stakeholders to ensure regulatory adherence, operational excellence, and continuous improvement.
• The role provides hands on technical leadership across Corporate Business Systems while supporting and strengthening the organization’s Anti Money Laundering (AML) and sanctions compliance framework, including LexisNexis Bridger and related platforms.
• Provide advanced analysis, design, configuration, estimation, and second tier support for enterprise compliance and AML technology platforms, including LexisNexis Bridger Insight, Panviva Knowledge Management, and related systems.
• Install, configure, and optimize AML platforms, including tuning screening rules, logic, and thresholds to reduce false positives while maintaining regulatory coverage.
• Gather, document, and translate business and regulatory requirements into system enhancements, configuration changes, and technical solutions.
• Coordinate system testing, validation, quality assurance, and deployment of configuration changes, upgrades, and compliance driven enhancements.
• Develop or support utilities, reports, and integrations (e.g., SQL based analysis and reporting) to support AML investigations, monitoring, and audit readiness.
• Execute and support AML and OFAC screening activities, including customer, vendor, and transaction screening against sanctions, PEP, and adverse media watchlists.
• Analyze large data sets and screening results to identify high risk activity, potential regulatory breaches, or suspicious behavior requiring escalation.
• Ensure adherence to internal controls, departmental standards, and applicable AML, OFAC, BSA, and related regulatory obligations.
• Identify, document, and escalate compliance issues and control gaps; recommend corrective actions and process or system improvements.

Technical Compliance Analyst – Corporate Business Systems

Data Engineer

• Lead our expansion into modern data technologies that power advanced analytics, machine learning, and real time decision support.
• Guide the design and delivery of scalable batch and streaming data pipelines that create high quality datasets for search, analytics, and ML workloads.
• Oversee coding, testing, documentation, and operational excellence while establishing standards and processes that strengthen our end to end data engineering framework.