Bilingual Claims First Notice of Loss, FNOL Representative II

GM Financial

Bilingual Claims Representative handling first notice of loss and customer service for auto claims at General Motors Insurance. Providing excellent service during the claims process in a remote role.

Posted 7/27/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $19 - $33 per hourWebsite

About the role

Key responsibilities & impact

Provides first notice of loss support and claim creation for Auto Claims
Investigates to uncover the Auto claim customers' needs and manages the customer experience from Auto claim intake to the assignment of the claim
Answers incoming calls and emails from customers or other parties involved in claims; provides timely and correct product and service information
Assists customers by completing the first notice of loss process, directing calls, or initiating tools to assist the progression of the claim.
Ensures accuracy of first notice of loss entry
Obtains and inputs information relating to accidents for new claim creation
Assists with starting the claims process by initiating method of vehicle inspection, rental car set up, etc.
Provides excellent customer service at all times
Seeks guidance from team members to resolve issues and identify appropriate issues for escalation
Contributes to business goals, performance metrics, and effectively uses tools & technology
Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events

Requirements

What you’ll need

Experience in an inbound phone-intensive, contact center environment using a headset
Experience in a call center environment
Experience in Insurance Claims a plus
Computer literacy in a Windows operation environment
Ability to empathize with customer is critical
Excellent verbal and written communication
Ability to work in a fast-paced environment
Ability to multi-task (i.e. talking and typing simultaneously)
Possess organizational and time management skills
High degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems
Fluent in English and Spanish
High School Diploma or equivalent required; Bachelor’s Degree in a related field preferred
1 year of customer contact experience required
2 years of customer service experience preferred
6+ months of claims adjusting experience or 1 year of recent GM Financial customer service experience working in a member contact capacity or military experience preferred
Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required

Benefits

Comp & perks

401K matching
bonding leave for new parents (12 weeks, 100% paid)
tuition assistance
training
GM employee auto discount
community service pay
nine company holidays