Claims Quality Improvement Analyst

GM Financial

Claims Quality Improvement Analyst at GM Insurance driving excellence in auto claims handling through data analysis and quality reviews. Collaborating with leadership to enhance service quality and regulatory compliance.

Posted 7/24/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $88,000 - $116,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims quality improvement and compliance within the insurance industry, utilizing data analysis and project management skills to enhance claims handling processes. Strong ability to develop and implement best practices, audit processes, and training initiatives while fostering effective relationships with stakeholders.

Highest-signal resume keywords

Claims Quality ImprovementGuidewire ClaimCenterData AnalysisProject ManagementClaims Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessesQuality File ReviewAudit ProcessesRegulatory RequirementsFile Audit DashboardsContinuous ImprovementAnalytical CredentialsDatabase ProficiencyClaims Best PracticesPerformance Reporting

Soft Skills

Excellent CommunicationInterpersonal SkillsTeam CollaborationProblem-SolvingAdaptability

Industry Keywords

Insurance IndustryClaims HandlingCompliance IssuesStakeholder RelationshipsCross-Functional Teams

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Develop and execute the vision of the General Motors Insurance quality improvement function within the claims department, continuously improving, and enhancing this function in accordance with claims best practices and regulatory requirements
Create and maintain file audit dashboards to educate Claims leadership on trends, performance, and opportunities for improvement
Develop and implement automated systematic claims handling quality file review and audit processes
Collaborate with claims leaders to develop and implement policies, standards, processes, controls, and related documentation of best practices, guidelines, and workflows to ensure a center of excellence within Claim Quality Improvement
Develop and implement quality and compliance reviews of General Motors Insurance Company claims to ensure quality and appropriate service results, to drive best in class claims handling
Develop meaningful, updated audit forms calibrated to claims best practices and current regulatory requirements, analyze audit results, reporting on the results, and developing post-audit management action plans to drive continuous improvement
Monitor, coordinate, track, measure, and report to internal stakeholders trends, issues, opportunities, and analysis on file quality data
Collaborate with Claims leadership and related internal stakeholders on training initiatives, job aids, guidelines to continuously improve claims handling quality and execution in support of team and individual professional growth and development
Bring a solid understanding of compliance issues and regulatory environment in all project development and implementation.
Build and maintain key relationships with internal stakeholders (e.g., Peers, Operations, Learning & Development, various executive management leaders) and external stakeholders (e.g., auditors and vendors)

Requirements

What you’ll need

3+ years of experience with auto claims handling required
2+ years of experience in a claims compliance or claims quality role preferred
High School Diploma or equivalent required; Bachelor’s Degree in related field or equivalent work experience preferred
Must have extensive knowledge of claims processes and procedures along with overall knowledge of insurance industry
Possess an understanding of Guidewire ClaimCenter
Project management experience preferred
Database proficiency desired
The preferred candidate has an ongoing pursuit of analytical credentials
Excellent written and oral communication skills needed
Ability to analyze data to form general rules or conclusions
Ability to understand and communicate regulatory requirements and develop claims best practices
Ability to use relevant information and sound judgment to determine whether processes or decisions comply with regulations or standards
Ability to work, coach, and mentor effectively in a team environment
Ability to establish and maintain effective working relationships with others
Analytical mindset and the ability to make data-driven decisions
Exceptional communication and interpersonal skills, with a focus on empathy and customer-centricity
Demonstrated ability to work collaboratively with cross-functional teams
Nimble and adaptable to a fast-paced and ever-changing environment
Strong problem-solving skills with a keen eye for detail
Self-motivated with a proactive approach to tackling challenges

Benefits

Comp & perks

Generous benefits package available on day one to include: 401K matching
bonding leave for new parents (12 weeks, 100% paid)
tuition assistance
training
GM employee auto discount
community service pay
nine company holidays