Genesys

Consultant

• Support Strategic Conversations on AI-Driven Experience Orchestration
• Engage senior stakeholders to explain how AI-driven orchestration enhances CX strategy and operations
• Act as a solution lead for key opportunities
• Collaborate with Sales, Value Consulting, Services, and Partners to develop cohesive solution approaches
• Design and deliver tailored demonstrations that showcase Genesys AI capabilities across journeys
• Support the development of solution architectures aligned to customer needs and business outcomes
• Share knowledge and best practices within the ANZ Solution Consulting team

Senior Solution Consultant

• Engage business and technical stakeholders to understand customer objectives, operational challenges, and success measures
• Facilitate discovery sessions to identify gaps, opportunities, and value drivers
• Connect Genesys capabilities to outcomes such as improved customer satisfaction, operational efficiency, and agent productivity
• Help customers understand the change implications of modernizing customer experience operations
• Design and deliver tailored demonstrations that reflect realistic customer scenarios
• Explain automation and AI capabilities in clear, practical terms for both business and technical audiences
• Partner with Account Executives to develop strategies for medium and large opportunities
• Support value discussions by linking platform capabilities to measurable outcomes
• Engage with customer architects, developers, and IT stakeholders to validate how Genesys Cloud fits within broader enterprise ecosystems
• Develop high-level solution approaches aligned with customer priorities and constraints

Senior Solution Consultant – Enterprise West

Solutions Engineer

• Lead end to end AI orchestration engagements across discovery, solution design, integration, deployment, and optimization using Genesys Cloud
• Partner with customer executives and technical leaders to align AI initiatives with measurable business KPIs and transformation roadmaps
• Design scalable reference architectures and integration patterns across CRM, ERP, data platforms, and cloud ecosystems such as AWS, Azure, and GCP
• Develop rapid proofs of concept and minimum viable products using Genesys Cloud AI Studio, Agentic Virtual Agents, Copilots, and related AI capabilities
• Drive post go live optimization by evaluating performance metrics, refining AI models, and expanding use cases based on data driven insights
• Champion responsible AI practices by applying governance, security, and compliance guardrails including GDPR, PCI, and HIPAA where applicable
• Influence cross functional collaboration by engaging Product, Professional Services, Customer Success, and Innovation teams to accelerate enterprise adoption
• Document reusable accelerators, architectural patterns, and best practices to strengthen scalability across customer programs

Principal Agentic AI Solutions Architect

Systems Engineer

• Work with technical and non-technical stakeholders to identify and integrate VoC signals across systems.
• Help customers (internal and external) understand their technology stack, data flows, and opportunities for insight.
• Analyze, document, and maintain workflows across various enterprise platforms (CRM, CLM, Billing, etc.).
• Translate business and VoC needs into functional, system, and data requirements; proactively innovate to expand VoC signal coverage and depth.
• Partner with analytics teams to support and validate reporting/Tableau dashboards.
• Trace and resolve data discrepancies across upstream and downstream systems.
• Collaborate with data engineering teams on data models and transformations.
• Communicate impacts, risks, and trade-offs related to system and data changes.

Senior Business Systems Analyst – Voice of Customer

Human Resources

• Drive operational excellence by supporting and optimizing HR processes across Corporate Services, improving efficiency and consistency in North America
• Develop and deliver targeted HR training programs that strengthen capability, elevate advisory skills, and improve team effectiveness
• Enhance performance management and talent workflows by identifying gaps and implementing scalable process improvements
• Maintain high integrity of HR systems and employee data by auditing records and ensuring compliance with internal standards and regulations
• Generate and interpret HR analytics, dashboards, and metrics to inform strategic decisions and improve workforce outcomes
• Partner with HR and cross-functional teams to advance inclusion initiatives that improve employee engagement and representation
• Ensure adherence to U.S. employment laws and internal policies, reducing risk and strengthening compliance frameworks
• Collaborate with Centers of Excellence and HR leadership to align regional execution with global HR strategy and priorities
• Identify opportunities to improve HR tools, systems, and workflows, contributing to continuous innovation and scalability
• Support cross-functional HR projects that enhance organizational effectiveness and employee experience

HR Business Partner

Compliance

• Integrating governance, risk, and compliance processes with technical automation in a SaaS environment.
• Evaluate and advise on certification programs, regulatory requirements, and technologies.
• Own the GRC roadmap for SaaS operations, aligning with frameworks and standards.
• Design and implement automated compliance workflows for cloud operations.
• Collaborate with Legal, Privacy, and Security Engineering to ensure controls support regulatory requirements.
• Lead the automation of evidence collection and compliance monitoring.
• Conduct compliance validation of cloud architectures.

Lead GRC Technologist – SaaS, Technical Compliance & Automation

• drive operational excellence for the company’s Sarbanes-Oxley (SOX) program
• partner with Finance, IT, and Internal Audit to ensure Internal Controls over Financial Reporting (ICFR) are properly designed, implemented, and operating effectively
• assist in managing the annual SOX compliance plan, including scoping, risk assessment, and maintenance of the SOX testing calendar
• coordinate walkthroughs with process owners to document narratives, flow-charts, and risk-control matrices (RCMs)
• perform detailed testing of key manual, automated, ITGC, and entity-level controls
• track and report control deficiencies, evaluate severity, and work with owners to develop and monitor remediation plans
• develop and maintain dashboards and metrics to communicate SOX status, testing progress, and remediation trends to stakeholders and Audit Committee
• support external auditors by facilitating requests and ensuring timely delivery of evidence
• advise control owners on design enhancements, segregation-of-duties (SoD) conflicts, and opportunities for automation or efficiency
• map and maintain a common control framework that links SOX controls to related compliance requirements (e.g., COSO, COBIT)
• manage the centralized GRC tool to house control documentation, testing results, and evidence artifacts
• provide SOX training and promote a culture of compliance and continuous improvement across finance, IT, and business operations
• perform ad-hoc reviews (e.g., M&A integration, system implementations) to assess SOX impact and design pre-implementation controls.
• practice Agile methods and encourage automation to enhance control effectiveness and testing efficiency

Senior Analyst – SOX Compliance

Operations

• Manage daily cash positioning, liquidity monitoring, and reporting for LATAM entities.
• Execute intercompany funding transactions and FX settlements in alignment with global treasury strategy.
• Analyze regional liquidity needs and provide funding recommendations to treasury leadership.
• Support implementation of global treasury initiatives across LATAM entities.
• Manage day-to-day interactions with LATAM banking partners.
• Coordinate bank account openings, closures, and maintenance activities across regional entities.
• Complete and maintain KYC documentation and banking records.
• Monitor and analyze bank fees and service structures.
• Escalate complex banking issues or structural changes to Global Treasury leadership.
• Maintain accurate LATAM treasury data within Kyriba and banking portals.
• Troubleshoot bank connectivity and payment issues in partnership with Treasury and IT teams.
• Execute assigned SOX treasury controls and maintain supporting documentation.
• Support internal and external audit requests related to treasury activities.
• Execute FX transactions for LATAM entities.
• Coordinate with Global Treasury on exposure reporting and centralized hedging programs.
• Identify opportunities to reduce manual treasury processes through automation.
• Support system integration initiatives involving Kyriba, Workday, and regional ERP platforms.
• Improve documentation and standardization of LATAM treasury workflows.
• Partner with Accounting, FP&A, Accounts Payable, Tax, Legal, and Procurement teams.
• Build strong relationships with regional finance teams across LATAM.
• Provide clear reporting and issue escalation to Global Treasury leadership.
• Operate effectively in a global, matrixed organization across multiple time zones.

Senior Treasury Analyst – LATAM Operations

Account Executive

• Proactive Prospecting: Leverage tools like Salesloft, 6sense, and LinkedIn Sales Navigator to research, identify, and engage new prospects in Greenfield accounts.
• Build and Maintain a Robust Pipeline: Focus on continuously filling the top of the funnel with high-quality leads and progressing opportunities through the pipeline.
• Activity Management: Drive high levels of outreach activity (calls, emails, and social selling) to ensure consistent engagement with prospects.
• Account Mapping: Identify key decision-makers and influencers within target accounts, building a comprehensive understanding of account structures and priorities.
• Partner with BDRs: Collaborate closely with Business Development Representatives to design effective outreach campaigns and maximize opportunity generation.
• Leverage Data and Insights: Use tools like 6sense to identify buying signals and prioritize outreach to accounts showing intent or engagement with marketing campaigns.
• Conduct Targeted Campaigns: Work with marketing teams to run account-based campaigns tailored to verticals like Healthcare, Financial Services, Retail, and Technology.
• Measure and Optimize Activity: Monitor outreach metrics and pipeline health using Salesforce, Clari, and other tools, making data-driven adjustments to strategies.
• Strategic Account Planning: Develop account penetration strategies for key Greenfield accounts, identifying the highest-potential opportunities to focus effort.
• Build Market Presence: Act as a brand ambassador, engaging in networking events, webinars, and industry forums to raise awareness and build connections.
• Collaborate Cross-Functionally: Work with solution consultants and marketing to create tailored messaging and align resources for top-priority accounts.
• Maintain CRM Discipline: Ensure accurate and timely updates in Salesforce, including logging activities, tracking progress, and maintaining detailed records for all Greenfield opportunities.

Account Executive, Commercial – New Logo

Product Manager

• Own the end-to-end product strategy for Genesys Cloud A2A and MCP ecosystem connectivity across enterprise applications and AI platforms
• Define and execute a multi-year roadmap aligned with corporate objectives, platform standards, and enterprise customer needs
• Drive alignment across engineering, UX, product, sales, and customer success to deliver high-impact integration capabilities
• Establish governance frameworks, reusable patterns, and reference architectures that accelerate secure integration development
• Design scalable connectivity models that improve adoption, reduce operational friction, and minimize support burden
• Define and monitor ecosystem performance metrics including reliability, latency, observability coverage, and error rates
• Influence platform architecture decisions to ensure integrations are secure, resilient, compliant, and enterprise-ready
• Conduct competitive benchmarking to identify ecosystem gaps and strengthen integration differentiation
• Partner with senior stakeholders to clarify roadmap direction and support enterprise sales engagements

Director, Product Management – A2A and MCP Integrations

Artificial Intelligence

• Lead enterprise-wide AI adoption strategies that drive measurable behavior change and business impact across functional areas
• Own end-to-end change strategies for AI-enabled initiatives, aligning adoption plans with evolving business priorities and governance requirements
• Partner with senior leaders in transformation, technology, and business functions to influence strategy and embed AI into core workflows
• Conduct impact and readiness assessments focused on workflow redesign, capability gaps, and organizational risk
• Design and implement engagement programs, champion networks, and leader enablement initiatives that accelerate sustained adoption
• Define and track adoption metrics, translating data into actionable insights that continuously refine strategy in a fast-moving AI landscape
• Coach leaders and managers through ambiguity, enabling confident decision-making as AI capabilities and use cases evolve

Transformation Readiness Manager, AI Adoption

Revenue Operations

• Track and analyze key metrics – forecast, bookings, conversion, forecast accuracy, pipeline velocity and capacity.
• Act as single point of escalation for business teams to prioritize, manage, process issues, reporting queries, data element requests, and sales process alignment.
• Interpret data and analyze outputs leveraging dashboarding, modeling, and other data visualization techniques.
• Develop data products and views that can be leveraged for planning and target setting within the Revenue Operations team as well as other teams across Genesys.
• Manage regional reporting requirements including but not limited to; Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible.
• Work with Sr. Director to ensure business reporting requirements are captured and included in global reporting initiatives.
• Support Global operations director in reconciling and ensuring consistency from various data sources and assist in driving the automation of analytics.
• Provide insights into effectiveness of specific programs and opportunities and report progress against targets, budget, and forecast.

Senior Analyst, Global Revenue Operations

Marketing

• Own total pipeline creation and deliver measurable contribution to regional bookings targets across Enterprise, Commercial, Mid-Market, and SMB segments.
• Set and own Account-Based Engagement targets by segment and sub-region aligned to bookings goals.
• Drive Marketing Engaged pipeline and BDR-generated pipeline contribution and improve pipeline mix, velocity, stage progression, and win rates to increase pipeline-to-bookings conversion.
• Participate in weekly forecast alignment with Sales leadership and lead joint quarterly business reviews (QBRs) to assess pipeline health and optimize bookings outcomes.
• Establish clear accountability and reporting for total pipeline created, conversion efficiency, and segment-level bookings performance.
• Lead the region’s execution of a fully operationalized account-based engagement strategy focused on account-level engagement and buying-group activation.
• Partner with Sales leadership to prioritize target accounts using ICP tiering and intent signals (e.g., 6Sense), and coordinate account-level engagement across digital, field, partner, and BDR motions.
• Design tiered ABM programs (1:1, 1: few, and scaled programs) with Enterprise as the top regional priority and own marketing orchestration for strategic priority accounts.
• Align Americas account plans with global account strategies to ensure consistent messaging, executive engagement, and cross-region investment.
• Lead a cross-regional integrated marketing team (field, campaign, digital, partner) to build full-funnel programs that drive pipeline and bookings.
• Develop and execute account- and segment-tailored, full-funnel plans aligned to quarterly and annual pipeline and bookings objectives.
• Ensure coordinated orchestration across digital campaigns, events, content, partner programs, and BDR activation, while influencing global campaign strategy based on Americas performance insights.
• Lead and scale a high-performance BDR organization aligned to the Americas ABE strategy, owning BDR-generated pipeline and influence on bookings.
• Improve productivity across account follow-up, meeting conversion, opportunity creation, and pipeline quality through coaching, process optimization, and performance metrics.
• Oversee and scale a centralized Demand Hub as the operational engine for campaign execution, account engagement, and pipeline acceleration across the Americas.
• Standardize campaign deployment, account nurturing, and operational workflows to drive efficiency, scalability, and performance transparency.
• Identify and implement emerging AI capabilities to enhance targeting, segmentation, content generation, and performance optimization.
• Monitor and report on KPIs including: total pipeline created, account engagement and progression, Marketing Engaged pipeline, BDR-generated pipeline, pipeline velocity, win rates, and pipeline-to-bookings conversion.
• Leverage Salesforce, Eloqua (or equivalent), 6Sense, Tableau, and Salesloft to create performance transparency and accountability.
• Use advanced forecasting, modeling, and attribution to optimize investment allocation and maximize bookings impact; champion AI-driven analytics and automation for predictive forecasting, targeting accuracy, and campaign efficiency.

VP Integrated Marketing – Americas

Communications

• Own end-to-end executive communications strategy for the SVP, Americas Sales, while providing strategic support to the SVP, APAC Sales
• Develop and execute a comprehensive executive platform aligned to revenue priorities, AI innovation, and enterprise growth objectives
• Craft high-impact narratives that translate complex sales transformation initiatives into clear, persuasive messaging for global audiences
• Lead development of internal and external communications including executive announcements, All Hands presentations, sales kickoff content, keynote presentations, blogs, social content, videos, and briefing materials
• Drive alignment across Communications, Marketing, PR, and Analyst Relations to ensure consistent executive messaging across channels
• Advise senior sales leaders on tone, positioning, delivery, and organizational sentiment during periods of transformation
• Influence messaging decisions that reinforce Genesys Cloud and agentic AI leadership in customer experience
• Serve as an extended member of the Americas Sales Leadership Team, shaping communication strategy at the highest levels

Executive Communications Director – Americas, APAC Sales

• Identify and prioritize high-impact AI-enabled opportunities aligned to strategic objectives.
• Develop and sequence a transformation roadmap balancing value, feasibility, and organizational capacity.
• Lead end-to-end redesign of critical processes to embed AI and automation.
• Build and validate business cases and ROI models.
• Influence senior leaders across functions in complex political environments.
• Oversee a portfolio of AI-enabled initiatives.