Genesys

• Supporting the Company’s global income tax compliance including:
• The preparation of federal, state, and international tax returns.
• Calculate and file quarterly income tax estimates, and year-end extensions, ensuring payments are made by due dates.
• Collaborate closely with cross functional teams including finance, accounting, and treasury to gather data needed to support income tax calculations.
• Provide tax technical support to properly calculate the impact of U.S. international tax concepts, including GILTI, FDII, 163(j) and BEAT.
• Prepare Form 1118, income sourcing and foreign tax credit calculations.
• Prepare Forms 5471, 5472 and relevant statements and disclosures.
• Assist in coordination with local teams regarding statutory financials and local income tax returns of foreign subsidiaries worldwide.
• Support ongoing tax planning projects, including tax research, and modeling/forecasting tax impacts.
• Assist in responding to inquiries from tax authorities in connection to notices and examinations.
• Keep abreast of tax law changes and perform technical research and analysis and apply tax laws to support tax positions related to the Company’s business transactions.
• Assist with the preparation of the quarterly and annual global income tax provision in accordance with ASC 740, including analyzing tax reserves, deferred tax assets and liabilities, global income taxes payable and required footnotes and disclosures.
• Learn how Genesys tax is leveraging AI tools to streamline workflows, automate tasks, and analyze data.
• Maintain and monitor the global tax filing calendar to ensure timely reporting and payments.

Tax Analyst

Human Resources

• Lead executive communications for the Chief People Officer, including keynotes, internal messaging, and thought leadership
• Serve as a trusted advisor to the CPO, providing strategic counsel on sensitive, high-impact communications
• Develop and execute a communications strategy that supports an AI-first culture across Genesys
• Partner with Public Relations, Social Media, and Brand teams to ensure consistent messaging across internal and external channels
• Lead HR communications for employees, managers, and HR leaders, aligning messages with company-wide narratives and editorial calendars
• Sit on the CPO Leadership Team and contribute to strategic discussions and planning
• Act as a role model in leveraging AI to improve productivity, creativity, and effectiveness in communications
• Stay current on benchmarking and best practices in HR and executive communications

Senior Director, Executive & Internal Communications, HR

Sales

• Drive the Quote-to-Cash systems strategy and roadmap, with primary accountability for Salesforce Revenue Cloud (CPQ, Contracts, Orders, Amendments, Renewals), aligned to enterprise Billing and Revenue objectives.
• Lead the design, configuration, and optimization of end-to-end Q2C capabilities, supporting complex SaaS, subscription, usage-based, and hybrid commercial models.
• Serve as the subject matter expert and escalation point for complex deal structures, lifecycle events, and downstream billing and revenue impacts.
• Drive predictable, high-quality delivery through agile, product-centric execution, ensuring scalability, performance, and system integrity.
• Partner closely with Sales, Revenue Operations, Finance, Product, and Legal to align commercial strategy, operational processes, and system capabilities.
• Ensure clean handoffs and data integrity across integrated platforms, including Salesforce, Billing (e.g., Zuora), ERP, and data ecosystems.
• Lead and mentor a high-performing global team of product owners, analysts, and delivery resources with clear ownership and operating rigor.
• Establish governance, controls, and KPIs to monitor quote accuracy, order quality, revenue readiness, compliance (ITGC/SOX/ASC 606), and leakage prevention.
• Manage technology partners and system integrators to ensure cost-effective, predictable delivery and adherence to Genesys architecture and quality standards.

Senior Manager, Quote-to-Cash Systems – Salesforce Revenue Cloud

• Develops and/or enhances relationships with partners within assigned region to ensure successful Pipeline and Booking flow requirements needed to meet revenue targets in assigned territory.
• Identify key partners of focus, specifically, pertaining to well positioned partners to deliver pipeline or bookings needed to achieve monthly, quarterly, or annual Pipeline and Bookings targets.
• Maintain regular communication with partners to keep them up-to-date and informed on the Genesys Ascend Partner Program, industry position, winning strategies and “Why Partner with Genesys”.
• Serves as a thought leader, presenting to regional partners on industry trends, products and sales tools while proactively anticipating.
• Coordinate and collaborate with cross-functional teams within Genesys (including solution consulting organization, product marketing, sales, sales operations, etc.) providing advanced experience and knowledge to proactively address partner needs (to create a world-class experience.
• Align regional sales teams with relevant partners through targeted demand generation and account mapping activities with a focus on partners who provide Credibility, Capability, Commitment to Genesys and a Relevant Customer Base.
• Proactively prevent issues or conflicts that may arise during opportunity registration.
• Serve as a partner to assist with any issues or conflicts that may arise during opportunity registration or during the field engagement process.
• Hold partners and the stakeholders accountable to agree upon goals through regular cadence meetings to manage and track progress.

Partner Sales Manager

Artificial Intelligence

• Engage with clients to understand their needs and provide expert advice on AI solutions.
• Assist in the preparation and delivery of presales presentations and proposals.
• Conduct technical workshops and demonstrations of Genesys AI products.
• Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions.
• Lead project work from inception through to successful delivery.
• Ensure AI solutions are integrated seamlessly with client systems and processes.
• Provide ongoing support and consultation post-deployment to ensure maximum value realization.
• Monitor and optimize deployed AI solutions for performance and effectiveness.
• Stay up to date with the latest developments in AI technology and use cases.
• Gain in-depth knowledge of the entire Genesys Cloud Digital suite.
• Participate in ongoing training and professional development.
• Work as a team player to the organization.
• Provide feedback to the product organization about issues found in API’s, product, documentation or architecture.

Senior Digital AI Professional Services Consultant

Account Executive

• responsible for revenue growth with new and existing customers in an assigned geographic territory.
• your primary objective is to hunt and close new logos.
• work for an established market leader AND have the opportunity that comes with high year over year growth.
• manage your own schedule with a flexible time off schedule.
• develop networks, hunting, and fostering relationships.

Account Executive, Commercial

• Accountable to achieve growth and exceed indirect sales targets while driving pipeline and accurate forecasting.
• Executes and communicates partner sales strategy and setting the operational direction for assigned region.
• Develop and promote excellent, long-lasting partner relationships by working with Sales leadership and Account Executives to understand the needs of our partners and their customers.
• Develop and guide team talent while achieving overall team quota to encourage revenue for Genesys.
• Improving talent within channel team by providing team member coaching, training, and feedback.
• Work with organizations to create and implement creative go-to-market strategies.
• Create new routes to market, what will bring partnering to new heights with impact.
• Orchestrate key resources, collaborate with peers on best practices and creative ways to help team and partner to succeed.
• Further develop and grow the most strategic accounts in the region in line with allocated team quota.
• Support the expansion of the Genesys footprint within the partner ecosystem through cross-sell and up-sell opportunities.
• Coordinate development of sales and marketing materials desired for channel partners to be successful.
• Ensure partner compliance with partner agreements.
• Joins team in partner planning and review sessions, to develop mutual performance objectives and go-to-market plan within each partnership.
• Enable the Partner Managers to assist the partner in maximizing the return of their investment with Genesys.
• Assist in creating an environment of excellence, teamwork and continuous improvement with a strong demonstrable focus on growth mindset.

Senior Manager, Partner Sales

Product Marketing

• Define and execute global go-to-market strategies aligned to priority selling motions, target segments, and revenue opportunities for Genesys Cloud
• Partner with Product, Sales, Sales Enablement, Revenue Operations, Customer Success, and Marketing to build integrated GTM plans from audience definition and value proposition development through launch, adoption, and sustainment
• Apply data-driven insights to identify growth opportunities across the buyer and seller journey
• Align corporate narrative, customer needs, and field execution to advance the global Genesys Cloud GTM strategy
• Design and lead scalable global sales enablement programs that equip sales teams and partners to effectively position and sell Genesys Cloud
• Develop field-ready sales content supporting the full sales cycle, including first-call decks, solution briefs, playbooks, competitive narratives, white papers, videos, blogs, webinars, and enablement assets
• Partner closely with Sales Enablement and Sales Leadership to ensure messaging, content, and programs align with field priorities and execution needs
• Translate GTM strategy into clear sales plays, use case narratives, and persona-based messaging that drive confidence and consistency across global teams
• Develop audience segmentation strategies and differentiated positioning and messaging that clearly articulate Genesys Cloud value and competitive advantage
• Identify buyer needs, use cases, and personas to inform GTM strategy and sales storytelling
• Serve as a trusted voice of the market by bringing customer, competitive, and analyst insights into GTM planning
• Deliver persuasive presentations to internal stakeholders, including sales leadership, executives, and cross-functional teams, as well as to external audiences such as analysts and industry events
• Define, track, and report on GTM and enablement success metrics, contributing to monthly business reviews and ongoing planning
• Influence without authority by aligning teams around shared GTM goals and execution priorities

Senior Product Marketing Manager – Go-To-Market

Communications

• Manage customer and internal stakeholder communications throughout incidents, ensuring updates are accurate, timely, and consistent across all communication channels.
• Collaborate with the Incident Management team and Product Support to assess incident impact and determine appropriate communication strategies.
• Handle critical escalations from executives or key customers, coordinating prompt responses that maintain trust and transparency.
• Participate in post-incident reviews and contribute to Root Cause Analysis (RCA) reports shared with customers and internal teams.
• Recommend and implement improvements to operational workflows through process enhancements, automation, and system refinements.
• Support weekend or on-call coverage as required for major incidents.

Incident Communications Manager

• Develop and execute a comprehensive sales strategy for the US East region.
• Set and achieve revenue and growth targets, as well as other key performance indicators.
• Analyze market trends and competitor activities to identify opportunities and threats.
• Recruit, train, and manage a high-performing sales team.
• Foster a culture of excellence, accountability, and continuous improvement.
• Build and maintain strong relationships with key enterprise clients and partners.
• Identify and pursue new business opportunities and strategic partnerships.
• Implement data-driven strategies to optimize sales processes and enhance efficiency.
• Identify and explore new market segments and expansion opportunities within the region.

VP Sales – US Enterprise East

IT Support

• Executing and supporting complex internal audits across the organization.
• Strong expertise in internal auditing standards, risk-based audit planning, data analytics and information technology controls.
• Understand the company’s risk profile and identifying current and emerging risks.
• Assist in the development and execution of risk-based audit plans, including defining audit objectives, scope, testing methodologies, and tracking audit findings through to remediation.
• Leverage data analytics in audit planning and execution to enhance audit effectiveness.
• Conduct independent evaluations of internal controls over business processes.
• Collaborate with cross-functional teams to assess key risks, controls, and business processes.
• Maintain audit databases and tracking audit progress to ensure timely completion of engagements.
• Communicate audit findings effectively, obtaining agreement on root causes, and ensuring management’s commitment to remediation.
• Draft the audit report and recommendations, assure sufficient clarity and conciseness, grammatical and spelling accuracy.
• Monitor and follow-up on prior audit findings to ensure appropriate audit report remediation.
• Work with management to promote awareness of policies, best practices, and reporting of fraud or other areas of non-compliance.
• Develop and maintain successful professional relationships with appropriate levels of management.
• Support special audit assignments as directed by the Director of Internal Audit.

Internal Audit Manager

Manager

• Own and evolve renewal operational KPIs and dashboards
• Deliver recurring insight narratives for executive leadership and regional teams
• Define and maintain a scalable renewal analytics dataset or data mart
• Establish and govern operational metric definitions
• Leverage existing predictive models to identify risk and opportunity early in the renewal lifecycle
• Analyze drivers behind renewal performance and operational outcomes
• Partner with Finance to support forecast quality

Manager, Renewal Analytics, Insights

• Responsible for revenue growth with new and existing customers in a fast-growing market
• Hunt and close new logos
• Drive the business through accurate forecasting and account management
• Create dynamic sales presentations working with industry technical experts
• Develop networks, hunting, and fostering relationships with executives, stakeholders, and key influencers
• Work with key Channel Partners to identify and execute on joint opportunities

Account Executive – GEO Territory

Director

• Develop and implement comprehensive strategy for the sales cycles to create an amazing customer experience for our client’s customers.
• Drive an outstanding company culture to support the team in their success.
• Showcase proven abilities to create relationships with executives, stakeholders, and key influencers.
• Work for a dynamic company where the strategic vision is to show empathy and understanding for the needs of our client’s customers.
• Own and develop your territory.

Director – Public Sector Education

Sales Operations Manager

• Perform analytical reviews of incentive compensation results, including attainment trends, payout distributions, and variance explanations
• Complete pre- and post-cycle validation checks and reconciliations to support accurate commission processing
• Research and resolve incentive-related inquiries through root-cause analysis, ensuring clear and documented communication with stakeholders
• Extract, analyze, and reconcile data from SAP Commissions and other systems to support recurring and ad hoc reporting
• Partner with the Revenue Intelligence team to document reporting requirements, including metric definitions, data sources, and validation criteria
• Validate reports and dashboards against documentation and coordinate issue resolution across functional teams
• Maintain process and metric documentation to improve transparency, consistency, and audit readiness
• Support cross-functional initiatives aimed at improving data quality, reporting automation, and incentive governance