Senior Account Executive, Enterprise

Genesys

Senior Account Executive driving revenue growth and new business for AI-powered customer experiences. Focused on consultative sales in enterprise software solutions.

Posted 6/25/2026full-timeIllinois, Ohio • 🇺🇸 United StatesSenior💰 $111,700 - $196,300 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deep understanding of the customer environment to align to the business units for AI use cases.
Presents product information to prospects, customers, and partners.
Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
Generates short-term results independently.
Collaboratively strategizes for solving deal-level challenges.
Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors.
Accurately forecasts quarterly revenue and delivers on that revenue.

Requirements

What you’ll need

5+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions (multi-million dollar transactions, 6-24 month sales cycles)
Experience selling Cloud, SaaS and AI-based solutions in the following areas: Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (Bots and Virtual Agents) and AI Copilots, Customer Relationship Management (CRM), Service Management, etc.
Proven track record developing strategic relationships within the enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline (organic and through the channel), and developing opportunity plans & strategic long-term account plans.
Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
Experience developing marketing and prospecting plans for territory growth, with a track record of new logo account development.
Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.
Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
Proven experience understanding customer needs and being able to articulate complex technology solutions.
Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
Familiarity with the MEDDPIC selling methodology.
BS or BA degree.
Ability to travel up to 40%.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise software solutionsCloud solutionsSaaS solutionsAI-based solutionsCustomer Experience (CX)Cloud Contact Center (CCaaS)Workforce Engagement Management (WEM)Customer Journey AnalyticsConversational AICRM

Soft Skills

communicationstrategic relationship buildingteam playeradvocacy for customersresults-orientedproblem-solvingleadershipinnovationcustomer needs understandingcollaboration