Genesys

AI Engineer

• Lead the design, development, and deployment of AI-driven applications for enterprise use cases such as customer engagement, workflow automation, and decision support.
• Build applications that integrate seamlessly with the AI services platform to ensure reusability and alignment with enterprise standards.
• Translate business requirements into scalable AI-enabled solutions, balancing innovation with operational excellence.
• Contribute production-ready modules, APIs, and integration patterns to the shared AI services framework.
• Partner with platform and architecture teams to ensure scalability, observability, multi-tenancy, and compliance.
• Identify and resolve platform gaps surfaced through real-world application needs.
• Ensure applications meet enterprise security, compliance, and governance standards, including data privacy, auditability, and responsible AI practices.
• Implement robust logging, monitoring, and failover strategies to support high availability.
• Advocate for responsible AI practices, including explainability, bias mitigation, and safe model use.
• Collaborate with data scientists and ML engineers to operationalize models at scale.
• Work closely with enterprise architects to align with IT and business strategies.
• Mentor junior developers and provide technical leadership across application development projects.

Senior AI Application Developer

Content Marketing Manager

• Define and own the global content strategy aligned to business goals, GTM campaigns, and strategic initiatives
• Create thematic messaging frameworks, content pillars, and editorial narratives that reinforce the Genesys value proposition across ICPs, personas, and verticals
• Translate high-level strategy into campaign-ready content packages with a variety of assets across content types and channels
• Partner closely with Product Marketing, Global Campaigns, Demand Generation, Brand, PR/Comms, and Sales to ensure alignment with GTM motions
• Lead and mentor a high-performing global team of strategists, writers, and editorial contributors
• Build and manage editorial content calendars for all major programs
• Establish and track KPIs connecting content performance to engagement, pipeline, and revenue impact
• Leverage analytics, audience insights, and AI tools to continually optimize content investment, formats, channels and overall efficacy

Director, Content Strategy

Frontend Engineer

• Design and deliver responsive, high quality user interfaces that improve engagement, usability, and conversion across global web properties
• Build and maintain scalable web pages, templates, and digital journeys within CMS driven environments
• Develop and extend WordPress themes, components, and plugins to support dynamic and flexible content delivery
• Implement mobile first experiences that perform consistently across devices, browsers, and geographies
• Integrate front end systems with APIs and content platforms to enable seamless and scalable digital experiences
• Influence front end architecture and contribute to the evolution of scalable, reusable design systems
• Drive modernization efforts that improve performance, maintainability, and developer efficiency
• Optimize site performance, including Core Web Vitals, page speed, and front end rendering efficiency
• Strengthen technical SEO foundations, improving discoverability, crawlability, and site health
• Ensure accessibility compliance and high quality engineering standards across all digital experiences
• Support deployment processes, environment management, and production readiness for front end systems
• Partner with cross functional teams to align digital solutions with business goals, customer experience, and growth strategy
• Enable experimentation, personalization, and scalable content authoring experiences
• Mentor contributors and provide technical guidance to elevate engineering quality and consistency

Senior Frontend Developer, Web

Full-stack Engineer

• Design and deliver end to end web solutions that improve performance, scalability, and user experience across global digital properties
• Build responsive, accessible front end experiences that drive engagement, conversion, and customer satisfaction
• Develop and optimize back end services, APIs, and integrations that enable scalable and reliable web functionality
• Own platform features throughout their lifecycle, ensuring reliability, maintainability, and production readiness
• Drive architectural decisions that enhance system scalability, security, and long term platform evolution
• Reduce technical debt through modernization efforts that improve engineering velocity and system performance
• Optimize hosting, caching, and content delivery strategies to improve uptime, speed, and global accessibility
• Strengthen observability, monitoring, and incident response to ensure operational excellence and rapid issue resolution
• Implement secure coding practices and contribute to compliance initiatives that protect customer data and platform integrity
• Partner with cross functional stakeholders to align engineering solutions with business goals, customer experience, and growth strategy
• Mentor engineers and contribute to a culture of technical excellence, collaboration, and continuous improvement

Senior Full Stack Engineer, Web

Engineering Manager

• Lead the design and delivery of reusable platform services and components that enable application teams to build and scale AI, data, and cloud infrastructure powered solutions
• Establish and enforce engineering standards, reference architectures, and paved paths to reduce one-off infrastructure and improve production readiness
• Oversee platform reliability, scalability, and performance by implementing observability, testing, and automation practices
• Enable teams to consume shared AI and data platform capabilities by integrating governance, security, and access patterns into platform services
• Partner with teams to deliver AI-driven solutions by integrating AI capabilities, enabling knowledge retrieval, and building APIs and data pipelines that support scalable, standards-aligned platform capabilities
• Accelerate the transition from proof-of-concepts to production-ready services by standardizing deployment patterns and infrastructure tooling
• Lead and develop a team of engineers, setting clear priorities, delivery expectations, and career growth opportunities
• Collaborate with product, data, security, and infrastructure teams to align platform capabilities with business and technical needs
• Drive adoption of shared platform services by engaging with domain teams, gathering feedback, and continuously improving developer experience

Manager, Software Engineering – Enterprise Platforms

Operations

• Manage daily cash positioning, liquidity monitoring, and reporting for LATAM entities.
• Execute intercompany funding transactions and FX settlements in alignment with global treasury strategy.
• Analyze regional liquidity needs and provide funding recommendations to treasury leadership.
• Support implementation of global treasury initiatives across LATAM entities.
• Manage day-to-day interactions with LATAM banking partners.
• Coordinate bank account openings, closures, and maintenance activities across regional entities.
• Complete and maintain KYC documentation and banking records.
• Monitor and analyze bank fees and service structures.
• Escalate complex banking issues or structural changes to Global Treasury leadership.
• Maintain accurate LATAM treasury data within Kyriba and banking portals.
• Troubleshoot bank connectivity and payment issues in partnership with Treasury and IT teams.
• Execute assigned SOX treasury controls and maintain supporting documentation.
• Support internal and external audit requests related to treasury activities.
• Execute FX transactions for LATAM entities.
• Coordinate with Global Treasury on exposure reporting and centralized hedging programs.
• Identify opportunities to reduce manual treasury processes through automation.
• Support system integration initiatives involving Kyriba, Workday, and regional ERP platforms.
• Improve documentation and standardization of LATAM treasury workflows.
• Partner with Accounting, FP&A, Accounts Payable, Tax, Legal, and Procurement teams.
• Build strong relationships with regional finance teams across LATAM.
• Provide clear reporting and issue escalation to Global Treasury leadership.
• Operate effectively in a global, matrixed organization across multiple time zones.

Senior Treasury Analyst – LATAM Operations

Human Resources

• Lead the design and deployment of a global, technology-enabled HR Shared Services operating model aligned to enterprise strategy
• Architect end-to-end service delivery integrating Workday, ServiceNow, Genesys Cloud, and adjacent HR technologies into a cohesive ecosystem
• Define workflow orchestration logic, service channels, escalation pathways, automation triggers, and AI enablement points
• Establish global design standards that ensure consistency while enabling appropriate regional flexibility and compliance
• Partner with IT to drive the continuous evolution of ServiceNow and the implementation and optimization of Genesys Cloud
• Lead a globally distributed HR Shared Services team across the Americas, EMEA, and APAC
• Define and manage service standards, SLAs, KPIs, quality metrics, and employee experience indicators
• Ensure consistent knowledge management, case handling practices, and service execution across regions
• Build a culture of accountability, customer centricity, operational discipline, and continuous learning
• Align regional delivery models with enterprise governance, risk management, and platform standards
• Embed AI-driven automation and orchestration into core service workflows to reduce manual effort and improve responsiveness
• Identify, prioritize, and implement automation opportunities that enhance efficiency and elevate employee experience
• Ensure responsible, secure, and scalable deployment of AI-enabled capabilities in partnership with IT and data governance teams
• Monitor adoption, performance, and measurable value realization of automation initiatives
• Design seamless, intuitive employee service journeys across self-service, case management, and assisted service channels
• Reduce friction, improve resolution times, and increase first-contact resolution rates
• Leverage service data, analytics, and employee feedback to continuously refine workflows and touchpoints
• Operationalize and reinforce the Employee Value Proposition through consistent, high-quality service delivery
• Establish governance frameworks for service operations, platform configuration, and integration management
• Define and track performance metrics including service levels, first-contact resolution, case aging, cost-to-serve, automation rates, and employee satisfaction
• Lead structured continuous improvement initiatives to enhance service scalability and effectiveness
• Maintain integration integrity across platforms and proactively address risks, redundancies, and technical debt
• Partner with HR Centers of Excellence and HR Business Partners to align service delivery with evolving business priorities
• Provide strategic input into platform roadmaps, technology investments, and capability prioritization
• Translate HR strategy and workforce needs into scalable service delivery solutions
• Contribute to broader HR transformation initiatives across the enterprise

Director, HR Shared Services

Customer Success Manager

• Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets
• Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals
• Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity
• Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle
• Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights
• Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions
• Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives
• Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity
• Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise
• Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making

Customer Success Analyst

Account Manager

• Own the U.S. GSI partnership strategy for selected GSIs with full accountability for revenue, pipeline, and AI-specific growth targets
• Develop and execute joint business plans that expand AI and CX solution adoption across priority industries
• Position Genesys Cloud AI capabilities within partner practices, executive roadmaps, and transformation initiatives
• Drive pipeline generation and co-sell execution across complex, enterprise-level opportunities
• Influence senior partner executives and practice leaders to prioritize AI investment, enablement, and certification growth
• Lead executive alignment cadences and strategic account planning sessions
• Orchestrate collaboration across Sales, Pre-Sales, Industry, Marketing, and Partner teams to deliver coordinated go-to-market execution
• Identify systemic barriers to growth and implement scalable programs to improve partner performance
• Deliver clear, data-driven insights to leadership on pipeline health, partner engagement, and revenue performance

Senior Partner Manager, GSI Partnerships

Artificial Intelligence

• Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders
• Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams
• Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
• Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
• Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
• Ad-hoc duties as required by management

AI and Experience Orchestration Director – Sales Overlay

• Facilitate co-design of the AI-enabled HR operating model across the employee lifecycle in partnership with HR functions, leaders, and subject matter experts.
• Lead structured design sessions to align on future-state workflows, service delivery models, decision rights, and role implications.
• Ensure operating model designs balance operational effectiveness, scalability, and a cohesive, human-centered employee experience.
• Translate enterprise strategy into practical workflow blueprints with clear governance and ownership structures.
• Design integrated employee journeys that connect processes, platforms, and touchpoints into a seamless lifecycle experience.
• Align AI-enabled workflows to reinforce and operationalize the company’s Employee Value Proposition, ensuring consistency across interactions.
• Define experience-focused KPIs, including effort score, perceived responsiveness, trust, adoption, and sentiment, alongside operational performance metrics.
• Partner with HR subject matter experts, HRIS, IT, and shared services teams to co-design end-to-end workflows integrating Workday, ServiceNow, Genesys Cloud, and related technologies.
• Define orchestration logic, automation triggers, AI intervention points, and escalation pathways.
• Ensure workflow designs are intuitive, transparent, compliant, and scalable across a global workforce.
• Advise HR leaders on where AI augments human expertise, including personalization, insight generation, and decision support, and where automation reduces repetitive, low-value work.
• Evaluate use cases through both business impact and employee experience lenses.
• Embed responsible AI principles into workflow design and governance models.
• Develop impact models that quantify operational gains, including cycle time reduction, cost-to-serve improvement, and productivity shifts.
• Present structured design options with clear trade-offs to enable informed, data-driven decision making.
• Act as a strategic design partner across HR Centers of Excellence, shared services, and business-facing teams to ensure alignment and coherence.

Principal – Operational Excellence, AI Enablement

ServiceNow

• Own and evolve the end-to-end ServiceNow platform architecture, including data model, integrations, security, performance, and governance.
• Partner with business and IT stakeholders to understand strategic goals, define roadmaps, and translate requirements into ServiceNow solutions that deliver measurable value.
• Lead the design of solutions across multiple ServiceNow products and modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, CMDB, Workflow/Flow Designer), ensuring a unified and scalable architecture.
• Architect and oversee integrations between ServiceNow and external systems using IntegrationHub, REST APIs, web services, event streams, and other integration patterns.
• Provide technical leadership across multiple concurrent work streams, ensuring alignment to architecture standards, reuse of shared capabilities, and consistent design patterns.
• Guide platform engineering, development, and admin teams on solution design, configuration vs. customization, coding standards, and use of out-of-the-box capabilities.
• Establish and maintain architectural principles, reference architectures, and design guardrails to protect platform integrity and manage technical debt.
• Review and approve solution designs, stories, and implementation approaches for major initiatives, ensuring they align with platform strategy and non-functional requirements.
• Drive performance, reliability, and scalability improvements through thoughtful design of data structures, integrations, automations, and operational processes.
• Collaborate with security, compliance, and infrastructure teams to ensure solutions meet security, privacy, and regulatory requirements.
• Provide leadership and coaching to managers and technical leads across multiple teams, building a high-performing, collaborative ServiceNow delivery organization.
• Contribute to and champion SDLC, CI/CD, testing, and release processes for ServiceNow, promoting automation, quality, and repeatability.
• Stay current on the ServiceNow product roadmap, new features, and industry best practices, and proactively recommend enhancements to maximize platform value.
• Communicate complex technical concepts in clear, business-friendly language to senior leaders and non-technical stakeholders.

Senior Solution Architect, ServiceNow

Consultant

• Serve as a customer liaison for phone and email support requests
• Own case triage from intake through closure
• Review and understand the custom application code relevant to reported issues
• Apply SDLC best practices
• Create and maintain Knowledge Base articles, runbooks, and RCA reports
• Lead and coordinate investigation during critical incidents
• Contribute to custom app enablement and implementation activities
• Use common engineering/support toolchains effectively
• Identify workflow, tooling, and process improvements

Senior PS Consultant

Events

• Support the planning and execution of global marketing events from concept to completion
• Work with event technology tools to manage attendee lists, track engagement, and support reporting
• Assist with sponsorship coordination, vendor communication, and on-the-ground logistics
• Help keep event timelines on track by coordinating tasks and following up with stakeholders
• Analyze event performance and contribute to post-event reports that highlight insights and opportunities
• Collaborate with content, social media, and demand generation teams to help promote events and drive attendance
• Research new and creative ways to increase event engagement, both virtual and in-person
• Stay on top of event marketing trends and bring fresh ideas to the team

Marketing Events Intern

Social Media Manager

• Support the planning and execution of organic social media content across key global platforms
• Create and draft engaging social media copy, including content that amplifies employee voices and brand storytelling
• Monitor social channels in real time to identify engagement opportunities and contribute to community interactions
• Analyze social media performance metrics and surface insights that help improve content and campaign effectiveness
• Participate in campaign planning sessions and help coordinate follow-ups across teams
• Collaborate with marketing, content, and brand teams to support integrated campaign execution
• Contribute fresh ideas during brainstorming sessions and help shape creative social strategies
• Provide operational support that keeps social media programs running smoothly and efficiently