Senior Product Owner, Billing

Genesys

Senior Product Owner responsible for the Zuora Billing platform within the Quote-to-Cash ecosystem at Genesys. Driving the roadmap and partnering with multiple stakeholders to deliver effective billing solutions.

Posted 7/9/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $130,500 - $229,500 per yearWebsite

Tech Stack

Tools & technologies

AWSERPServiceNow

About the role

Key responsibilities & impact

Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities.
Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to understand business processes, pain points, and desired outcomes.
Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation.
Drive solution definition in partnership with Technical Leads, ensuring designs are scalable, supportable, compliant, and aligned to end-to-end Quote-to-Cash architecture.
Actively lead discovery and problem-solving by asking questions, investigating root causes, and challenging unclear or incomplete requirements.
Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption.
Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments.
Partner with Product & Pricing teams to support product catalog, rate plans, charge models, pricing changes, and new product introduction readiness.
Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring.
Partner with Revenue Systems teams to ensure downstream revenue recognition impacts are understood and properly addressed.
Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers.
Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt.
Partner with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria.
Support incident analysis and production issue resolution by helping clarify business impact, expected behavior, and process ownership.
Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale.
Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual work, and increase automation.

Requirements

What you’ll need

8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery.
Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments.
Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform.
Experience translating complex business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities.
Strong ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders.
Demonstrated ownership mindset with the ability to drive resolution for issues and ensure sustainable outcomes.
Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts.
Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems.
Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs.
Excellent communication skills, with the ability to explain complex billing concepts to technical and non-technical audiences.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Hard Skills & Tools

Product OwnershipBilling OperationsUser Story DevelopmentAcceptance Criteria DefinitionProcess DocumentationUsage MediationInvoicingComplex Business Requirements TranslationCross-System Dependency ManagementContinuous Improvement

Soft Skills

Excellent CommunicationOwnership MindsetCuriosityCollaborationProblem-Solving