Senior Account Executive, Enterprise

Genesys

Senior Account Executive driving revenue growth for Genesys AI-powered customer experience solutions. Responsible for account management and new logo acquisition in Western India.

Posted 7/17/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing sales strategies, managing the full sales cycle, and building strong customer relationships. Proficient in selling complex software solutions, particularly Genesys CcaaS, with a focus on customer satisfaction and retention.

Highest-signal resume keywords

Sales Strategy DevelopmentGenesys CcaaS SolutionsFull Sales Cycle ManagementCustomer Relationship ManagementNegotiation and Closing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ForecastingLead GenerationNeeds AnalysisProposal DevelopmentAccount ManagementUpsellingCross-SellingBusiness AcumenSoftware Solution SellingCustomer Retention

Soft Skills

Excellent CommunicationPresentation SkillsInterpersonal SkillsSelf-MotivatedResults-Oriented

Tools & Technologies

CRM SystemsSalesforce

Industry Keywords

Western India MarketE-CommerceHealthcareRetailGCCTechAI Driven SolutionsContact Center Solutions

About the role

Key responsibilities & impact

Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Western India).
Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities.
Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure.
Build and maintain strong relationships with key stakeholders at existing customer accounts.
Identify opportunities for upselling and cross-selling Genesys CcaaS solutions to expand our footprint within existing clients.
Ensure high levels of customer satisfaction and retention by providing exceptional account management and support.
Identify and target key prospects in the Western India market, focusing on specific verticals (e.g: E-Comm, Healthcare, Retail, GCC, Tech).
Conduct in-depth needs analysis to understand customer challenges and requirements.
Develop and present compelling value propositions that showcase the benefits of Genesys CcaaS solutions.
Maintain a deep understanding of Genesys CcaaS solutions, including features, functionality, and competitive differentiators.
Collaborate with internal teams to ensure customer success.
Provide accurate and timely sales forecasts and reports to management.

Requirements

What you’ll need

Bachelor's degree in a relevant field (e.g., Engineering/Technology) and/or Business Administration, Sales, Marketing.
10+ years of experience in sales, with a proven track record of success in selling complex software solutions.
Experience selling AI driven CcaaS, contact center solutions, is highly preferred.
Experience in the Western India market and a strong understanding of the local business landscape.
Excellent communication, presentation, and interpersonal skills.
Strong negotiation and closing skills.
Ability to build and maintain strong relationships with customers and internal stakeholders.
Proven ability to manage the full sales cycle, from lead generation to deal closure.
Strong business acumen and understanding of customer business needs.
Self-motivated, results-oriented, and able to work independently.
Proficiency in CRM systems (e.g., Salesforce).

Benefits

Comp & perks

Competitive salary and commission structure.
Comprehensive benefits package.
Opportunity to work for a global leader in the customer experience industry.
Challenging and rewarding work environment.
Career growth and development opportunities.
A collaborative and supportive team culture.