Principal AI Solutions Architect, Customer Success

Genesys

Principal AI Solutions Architect leveraging AI to transform customer experiences for major organizations at Genesys. Collaborating with executives and driving enterprise AI strategy and solutions.

Posted 7/20/2026full-timeCalifornia, North Carolina, Texas • 🇺🇸 United StatesLead💰 $134,300 - $236,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise-scale AI and digital transformation initiatives, with a strong focus on delivering measurable business outcomes. Possesses deep knowledge of cloud platforms, AI technologies, and customer experience strategies to drive innovation and value realization.

Highest-signal resume keywords

Enterprise AI Strategy DevelopmentCloud Platform Expertise (AWS, Azure, Google Cloud)AI-Powered Customer Experience TransformationIntegration of AI Ecosystems (OpenAI, Anthropic)Leadership in Technology Transformation Initiatives

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Applicant Tracking System Keywords

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Hard Skills

Agentic AILLM OrchestrationConversational AIAI CopilotsAutonomous WorkflowsREST APIsEvent-Driven ArchitecturesMicroservicesData PipelinesPrompt Engineering

Soft Skills

Strategic AdvisoryInfluencing Executive Decision-MakingOperating Independently in Complex EnvironmentsCollaboration with C-Suite ExecutivesLeadership in Transformation Initiatives

Tools & Technologies

CRM PlatformsERP SystemsData LakesAI Service IntegrationKnowledge Management ArchitecturesAI Evaluation FrameworksEnterprise Data ArchitecturesCX AnalyticsJourney OrchestrationWorkforce Engagement

Industry Keywords

Digital TransformationCustomer Experience TechnologiesEnterprise GovernanceSecurity and Privacy ComplianceResponsible AI Frameworks

Tech Stack

Tools & technologies

AWSAzureCloudERPGoogle Cloud PlatformMicroservices

About the role

Key responsibilities & impact

Be the one building AI-powered experiences where they matter most.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries.
Lead the next generation of AI-powered customer experience transformation.
Serve as a strategic advisor, enterprise architect, and transformation leader responsible for helping organizations realize measurable business outcomes.
Partner directly with C-suite executives, business leaders, and technical stakeholders to define enterprise AI strategies and architect scalable solutions.
Own executive-level accountability for business outcomes and value realization following deployment.
Establish AI Centers of Excellence and adoption frameworks that enable customers to scale AI innovation independently.
Provide technical leadership for integrations involving CRM Platforms, ERP Systems, Data Lakes, and more.

Requirements

What you’ll need

Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, Business, Engineering, or a related discipline, or equivalent practical experience.
12+ years of experience leading enterprise technology, customer experience, automation, AI, or digital transformation initiatives.
5+ years of experience designing and implementing enterprise-scale AI, analytics, automation, or cloud transformation programs.
Demonstrated success leading strategic engagements with Fortune 1000 organizations and executive stakeholders.
Proven experience operating independently in highly complex and ambiguous environments.
Strong track record of delivering measurable business outcomes through technology transformation initiatives.
Experience influencing organizational strategy, executive decision-making, and enterprise technology roadmaps.
Deep expertise in Agentic AI, LLM orchestration, conversational AI, AI copilots, autonomous workflows, and enterprise automation.
Strong understanding of Retrieval-Augmented Generation (RAG), knowledge management architectures, prompt engineering, AI evaluation frameworks, and model lifecycle management.
Expert knowledge of cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform.
Strong experience with REST APIs, Event-Driven Architectures, Microservices, Integration Platforms, Enterprise Data Architectures, Data Pipelines, JSON, AI Service Integration.
Experience integrating commercial and open-source AI ecosystems including OpenAI, Anthropic, Google, Amazon Bedrock, and Microsoft Azure AI services.
Deep understanding of customer experience technologies, contact center platforms, conversational AI, workforce engagement, journey orchestration, and CX analytics.
Knowledge of enterprise governance, security, privacy, compliance, and responsible AI frameworks.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments