Principal – AI Strategy, Automation Architect

Genesys

Principal Architect at Genesys focused on building AI-powered experiences and automation capabilities. Designing tools and prototypes to improve customer interaction and operational efficiency.

Posted 7/3/2026full-timeNorth Carolina • 🇺🇸 United StatesLead💰 $161,500 - $283,900 per yearWebsite

Tech Stack

Tools & technologies

CloudJavaScriptPythonSQL

About the role

Key responsibilities & impact

Partner with AI strategy, analytics, advisory, and delivery teams to translate outcome-led AI methods into scalable technical assets.
Design and build practical tools that support AI opportunity mapping, KPI alignment, readiness assessment, value realization, health checks, journey analysis, and outcome measurement.
Support complex customer and internal scenarios by assessing technical feasibility, data availability, integration considerations, and automation opportunities.
Translate ambiguous strategic needs into working prototypes, data workflows, proof-of-concept applications, and reusable technical patterns.
Help internal teams move from manual, one-off analysis toward repeatable, scalable, and automated methods.
Build internal accelerators, lightweight applications, scripts, dashboards, data workflows, and automation assets that improve team efficiency and consistency.
Develop prototypes that demonstrate how AI strategy, measurement, and operational data can be connected to actionable recommendations.
Create reusable automation patterns for customer health checks, KPI tree generation, value realization scorecards, readiness assessments, use case prioritization, and engagement preparation.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, Data Science, Information Systems, Analytics, Mathematics, or a related technical field, or equivalent practical experience.
10+ years of experience in technical architecture, solutions engineering, data engineering, automation, analytics engineering, AI solutions, SaaS platforms, customer experience technology, or related fields.
Strong hands-on development experience with languages and tools such as Python, SQL, JavaScript, APIs, cloud services, automation platforms, BI tools, or related technologies.
Experience building prototypes, internal tools, technical accelerators, dashboards, data workflows, scripts, or lightweight applications.
Strong understanding of APIs, data integration, analytics data, automation patterns, and technical solution design.
Ability to work with ambiguous business problems and convert them into practical technical approaches.
Understanding of AI, automation, LLMs, analytics, data workflows, and customer experience technology.
Ability to communicate technical concepts clearly to business, advisory, and executive audiences.
Proven ability to partner across strategy, technical, advisory, and delivery teams.
Strong judgment around when to prototype, when to automate, when to simplify, and when to recommend a more formal delivery path.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Hard Skills & Tools

Technical ArchitectureSolutions EngineeringAnalytics EngineeringAPIsCloud ServicesBI ToolsPrototypingData WorkflowsLightweight ApplicationsKPI Alignment

Soft Skills

Clear CommunicationJudgment in PrototypingProblem-SolvingCollaboration