Services Engagement Director

Genesys

Own and accelerate professional services revenue growth by shaping and closing services engagements. Collaborate cross-functionally to deliver AI-powered customer experiences.

Posted 7/20/2026full-timeRemote • Alabama, Florida, New Jersey, South Carolina • 🇺🇸 United StatesLead💰 $129,600 - $228,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving professional services revenue through strategic sales engagement, proposal development, and stakeholder management. Proven ability to align services solutions with customer outcomes and manage multiple opportunities in fast-paced environments.

Highest-signal resume keywords

Services Sales ExperienceProfessional Services Engagement LeadershipProposal DevelopmentStakeholder ManagementSaaS Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Target AchievementStatement Of Work DevelopmentPricing Model StructuringSales Cycle ManagementComplex Solution Positioning

Soft Skills

Strong CommunicationRelationship BuildingAccountabilityResponsiveness

Tools & Technologies

Customer Experience PlatformsContact Center SolutionsUnified Communications Platforms

Industry Keywords

SaaSSoftware ImplementationsProfessional ServicesSales EngagementCustomer Transformation

About the role

Key responsibilities & impact

Own and accelerate the growth of professional services revenue by shaping and closing high-value services engagements that drive measurable customer outcomes.
Own the end-to-end services sales motion, partnering with Account Executives to drive professional services revenue and deal closure.
Shape and position services solutions that align with customer business outcomes, implementation success, and long-term adoption.
Develop and deliver compelling services proposals, scopes of work, and pricing within rapid sales cycles.
Influence deal strategy by aligning services value with platform adoption, AI expansion, and customer transformation goals.
Build trusted relationships with customers and stakeholders to drive confidence in delivery approach and execution.
Drive expansion within existing accounts by identifying additional services opportunities tied to platform growth and innovation.
Collaborate with delivery, product, and leadership teams to ensure alignment between sold services and execution capabilities.

Requirements

What you’ll need

7+ years of experience in services sales, consulting, or services engagement leadership within SaaS or software environments
Proven ability to meet or exceed services revenue targets in fast-paced, mid-market sales environments
Strong background in structuring and selling professional services engagements tied to software implementations
Experience developing statements of work, pricing models, and services proposals
Demonstrated ability to manage multiple concurrent opportunities with high responsiveness and accountability
Strong communication and stakeholder management skills across technical and business audiences
Familiarity with customer experience, contact center, or unified communications platforms
Technical aptitude with the ability to understand and position complex solutions

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments