Senior Manager, Professional Services Consulting

Genesys

Lead Project and Program Managers to deliver complex customer experience solutions at Genesys. Drive program execution and customer alignment with strong focus on measurable business outcomes.

Posted 6/29/2026full-timeColorado, Florida, Texas, Virginia • 🇺🇸 United StatesSenior💰 $135,600 - $238,600 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a team of Project and Program Managers, ensuring consistent delivery excellence across customer engagements
Own the end-to-end execution of complex customer programs, driving alignment between customer goals, delivery strategy, and business outcomes
Drive the creation of scalable delivery frameworks and program roadmaps that accelerate time to value and improve customer adoption
Lead customer engagements at a strategic level, guiding program direction, resolving challenges, and ensuring alignment with business objectives
Act as an escalation point for delivery risks and issues, ensuring timely resolution and strong customer satisfaction
Partner with Product Management to align customer implementations with product capabilities and future roadmap direction
Influence continuous improvement of Professional Services delivery methodology through feedback, innovation, and operational insights
Ensure effective resource planning and load balancing across projects to optimize team performance and utilization
Represent Professional Services in cross-functional initiatives, driving alignment across stakeholders and business units
Promote a culture of accountability, collaboration, and continuous improvement within the team

Requirements

What you’ll need

Proven experience leading Project Managers and Program Managers in a Professional Services or enterprise delivery environment
Strong experience managing large-scale, customer-facing programs with measurable business impact
Demonstrated ability to lead project teams across closely related functional areas, applying broad management knowledge and strategic oversight
Mastery-level expertise within a technical or professional discipline, combined with a strong understanding of adjacent functions within the organization
Bachelor’s or Master’s degree, or equivalent professional experience
Minimum of 10 years of relevant experience in program delivery, consulting, or customer experience environments
Demonstrated ability to influence stakeholders across technical and business domains
Solid understanding of customer experience platforms, with Genesys knowledge preferred
Proven ability to design and execute scalable delivery strategies aligned with customer objectives
Strong written and verbal communication skills with the ability to convey complex ideas clearly
High emotional intelligence with demonstrated strengths in leadership, coaching, conflict resolution, and team development.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Program DeliveryProject ManagementDelivery Framework DevelopmentCustomer EngagementScalable Delivery StrategiesProfessional Services MethodologyConflict ResolutionCoachingStrategic OversightOperational Insights

Soft Skills

Strong Communication SkillsEmotional IntelligenceTeam DevelopmentCollaborationAccountability