Senior Project Manager, Professional Services

Genesys

Senior Project Manager managing complex, large scale projects for AI-powered customer experience solutions. Leading cross-functional teams and establishing trusted relationships with executive stakeholders.

Posted 6/30/2026full-timeFrankfurt • 🇩🇪 GermanySeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead end to end delivery of complex and strategic projects, ensuring alignment with scope, timeline, budget, and expected business outcomes
Act as the primary point of accountability for project success, including customer satisfaction and contractual delivery obligations
Establish strong relationships with customer stakeholders, acting as a trusted advisor throughout the engagement lifecycle
Drive program governance, including status reporting, risk and issue management, and executive level communication
Manage all financial aspects of assigned projects including forecasting, revenue tracking, margin management, and change control
Proactively identify risks and dependencies, implementing mitigation strategies to ensure successful delivery
Orchestrate cross functional teams across Professional Services, Product, Support, and Partners to ensure seamless execution
Ensure adherence to delivery methodologies, standards, and best practices while contributing to their continuous improvement
Support revenue acceleration through effective milestone management and disciplined execution
Collaborate closely with Sales, Service Engagement and Pre Sales to support project scoping, planning, and transition into delivery
Drive a culture of accountability, transparency, and customer centricity across engagements

Requirements

What you’ll need

Native German and Fluent English (Please don't apply if you don't feel comfortable communicating in German in a business environment)
7+ years of experience in IT or Professional Services project management
Proven track record of successfully delivering complex, large scale customer projects with full financial accountability
Strong experience managing enterprise customers and executive stakeholders
Demonstrated ability to manage multiple concurrent projects in a fast paced environment
Solid understanding of cloud based solutions and contact centre technologies
Excellent communication, negotiation, and stakeholder management skills

Benefits

Comp & perks

paid volunteer time
August Free Fridays
well-being resources
regionally tailored programs for employees and their families

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project DeliveryRisk ManagementChange ControlRevenue TrackingForecastingMilestone ManagementContractual ObligationsDelivery MethodologiesIssue ManagementCustomer Engagement

Soft Skills

CommunicationNegotiationRelationship BuildingAccountabilityCustomer Centricity