General Dynamics Information Technology

Call Center Representative

• Assess current-state service desk and contact center environments, including people, process, technology, and operating & costing models
• Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration
• Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives
• Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings
• Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions
• Brief internal and customer stakeholders on the technologies and methodologies described in the required qualifications
• Support capture and business development efforts such as responding to proposals, request for information and whitepapers
• Evaluate and recommend technologies including Conversational AI/chatbots, Virtual agents, Intelligent routing, Knowledge-centered service (KCS), Robotic Process/Agentic Automation (RPA), Workflow automation platforms, Agent assist capabilities, Predictive analytics and reporting
• Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service management
• Facilitate workshops, stakeholder interviews, and operational assessments
• Convert operational pain points into scalable technical and process solutions
• Produce architectural documentation, transformation strategies, business cases, and executive-level briefings
• Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements

Service Desk and Contact Center Modernization Architect

Backend Engineer

• Design, build, and maintain backend services and APIs using Python (FastAPI, Flask, etc.) deployed in AWS.
• Develop and operate microservices that integrate with AWS services such as Lambda, API Gateway, RDS, S3, SNS/SQS, and CloudWatch.
• Collaborate with application teams, Platform, and delivery partners to deliver secure, scalable, and cloud-optimized integration solutions.
• Write and maintain automated unit and integration tests; participate in thorough code reviews.
• Support CI/CD pipelines and containerized deployments using GitLab, Docker, and Kubernetes/ECS.
• Participate in Agile ceremonies, contribute technical insights, and provide clear effort estimates.
• Troubleshoot cloud workloads and optimize services for performance, scalability, and compliance.

Python Developer

Director

• Oversees the work of the contracts administration staff within the State and Local Sector
• Ensures internal contractual compliance with relevant terms and conditions
• Provides advice, counsel and interpretation of contracts and acquisition requirements to various leaders
• Negotiates contracts, including price, terms, and conditions
• Serves as point of contact with internal departments concerning specific contract questions, issues, and problems related to Sector contracts
• Reviews requests for proposals and participates in proposal color reviews
• Develops and implements strategies for staff growth and professional development
• Fosters a culture of continuous improvement and collaboration
• Engages agency contracting executive counterparts to develop and cultivate relationships
• Reviews and approves solicited and unsolicited proposals

Contracts Director

Software Engineer

• Design, develop, and maintain interactive dashboards using Tableau, Power BI, or similar platforms
• Collaborate with data analysts and scientists to collect requirements and convert them into visualizations
• Perform quality checks on visualizations for data accuracy
• Present monthly visualizations in large meetings

Senior Dashboard Developer – Medicare/Medicaid

Engineering Manager

• Lead and mentor developers, QA engineers, automation engineers, and technical resources across the platform
• Coordinate development activities across internal teams and vendor resources
• Promote accountability, collaboration, technical quality, and operational awareness across the team
• Support resource planning, prioritization, and sprint delivery activities
• Work closely with the Scrum Master to support Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives
• Oversee the design, development, testing, and deployment of enterprise web applications and workflow solutions
• Support scalable, maintainable, and secure application architecture and coding standards
• Collaborate with Infrastructure and Operations teams to troubleshoot production issues and support system stability
• Support CI/CD improvements, automation initiatives, and application modernization efforts
• Coordinate release activities and ensure deployments align with operational and security requirements
• Support root cause analysis and remediation activities for production incidents
• Provide hands-on technical leadership across application development and system integrations
• Support API integrations, backend services, document processing workflows, and platform enhancements
• Work with QA and automation teams to improve regression testing and deployment reliability
• Support monitoring, logging, and application performance improvement initiatives
• Ensure development activities align with federal security and compliance requirements
• Promote continuous improvement across development processes, Agile delivery, documentation, and operational readiness
• Track technical risks, dependencies, and delivery progress while communicating status to leadership
• Support development standards, code reviews, testing practices, and release management activities
• Ensure deliverables meet customer expectations, operational requirements, and quality standards.

Software Development Manager – IC

QA Engineer

• Support Operations leadership in the definition, validation, tracking, and reporting of SLAs across incident response, resolution, and system performance
• Ensure SLA measurement is driven by ServiceNow data including accurate ticket lifecycle tracking
• Maintain clear SLA calculation methodologies including business hours vs. 24x7 and outage vs. service degradation definitions
• Provide visibility into SLA risks and support escalation of potential breaches
• Monitor and manage production service quality across infrastructure, hosting, and application operations
• Support release readiness, deployments, and post-implementation validation activities
• Ensure operational processes align with system reliability, availability, and performance expectations
• Drive improvements in first-touch resolution, backlog reduction, and ticket quality
• Coordinate root cause analysis efforts across operations and engineering teams
• Ensure corrective actions are defined, tracked, and completed
• Collaborate with infrastructure teams to ensure performance aligns with service levels

Quality Assurance Manager

Network Engineer

• Analyzes customer requirements and provides solutions to a variety of technical problems of moderate complexity
• Performs maintenance and upgrade of networks including load balancers, routers, switches, firewalls, and networks
• Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability
• Coordinates hardware and software acquisition
• Creates plans and configures systems for data communication networks
• Supports the design and build of hardware and software components for computer or telecommunications networks
• Maintains current knowledge of relevant technology as assigned
• Create and maintain documentation of networking processes

Support Engineer

• Drive the end-to-end management of Data Use Agreement (DUA) workflows
• Oversee the Privacy Board process
• Lead user support activities
• Manage analytic output and disclosure review operations
• Direct development and maintenance of the Program’s marketing and dissemination plan
• Oversee requirements tracking through implementation of automated workflows
• Lead study closeout and transfer processes
• Manage user engagement, communications, and website operations
• Guide execution of program assessment activities
• Provide supervisory oversight for team members and subcontractors

Program Manager – Technical Support, User Engagement

Manager

• Develop and manage Task Orders under a large federal IDIQ contract
• Work closely with Federal Customer PMO and GDIT Program Management Office (PMO) and Organizational Change Management (OCM) vendors
• Provide technical, administrative, and operational management of development efforts and projects
• Supervise assigned project teams to ensure Task Orders are completed on schedule, on budget, and within authorized scope
• Provide Task Order project management, planning, and integration support
• Conduct planning activities and provide recommendations to client on task workload

Task Order Manager – EHR

Platform Engineer

• Lead administration, governance, and operational management of Databricks environment
• Administer and maintain Databricks workspaces, catalogs, schemas, and permissions
• Manage Unity Catalog structures and support user provisioning
• Define and enforce operational standards for compute governance
• Troubleshoot platform issues and contribute data engineering expertise
• Advise governance teams on standards for curated data products
• Partner with security and engineering teams to improve monitoring and policy enforcement
• Support cost optimization and participate in platform design discussions

Databricks Administrator – Platform Engineer

Program Manager

• Provide overall leadership for all BPA Call Orders, ensuring delivery across scope, schedule, cost, and quality
• Lead execution of secure, scalable cloud infrastructure services in compliance with FedRAMP, FISMA, NIST 800-53, Zero Trust, and Department of Education IT and cybersecurity standards
• Oversee ITIL-aligned incident, change, configuration, and continuous monitoring processes, delivering dashboards, service reports, and SLA/KPI metrics to FSA leadership
• Manage budgets, staffing, subcontractors, and resources while driving proactive risk identification, mitigation, and continuous improvement
• Serve as primary point of contact for the CO, COR, Government Task Leads, and senior FSA stakeholders
• Collaborate across development, operations, cybersecurity, and data teams to support DevSecOps pipelines and multi-cloud modernization initiatives

BPA Program Manager

Data Engineer

• Drive Databricks platform strategy and support AI‑driven initiatives across GDIT and federal health agencies
• Provide hands‑on technical and managerial leadership for a mission‑critical modernization and migration effort
• Lead the daily execution of a large‑scale, complex data‑migration initiative supporting federal health systems modernization
• Oversee extraction, transformation, mapping, profiling, validation, reconciliation, and synchronization of data across legacy and modern systems
• Lead, mentor, and guide multidisciplinary teams of data engineers and analysts

Data Architect, SME

• Deliver simple and modern solutions to complex problems as a Lead Engineering Manager at GDIT
• Tailor cutting-edge solutions to the unique requirements of our clients
• Help ensure today is safe and tomorrow is smarter
• Build and manage a high performing team of infrastructure, operations, and cybersecurity engineers
• Work daily with our teams to modernize and simplify the processes and tools we use to provision, deliver, manage, and monitor our services
• Review project plans and engineering solutions to ensure we integrate the latest tools and techniques
• Educate teams on adoption of automation practices and tooling, and support those practices and tools
• Work directly with our customer to identify new problems and present innovative solutions
• Identify and implement improvements to how we securely build, deploy, and monitor endpoint devices
• Provide insight and guidance for the preparation and maintenance of all documentation for processes and procedures related to engineering projects
• Perform continual maintenance and create solutions for security, backup, and redundancy problems for security and systems monitoring tools

Lead Engineering Manager

• Develop and maintain full stack Java-based web applications
• Build responsive, modern user interfaces using React
• Design, develop, and integrate RESTful APIs and microservices
• Write clean, maintainable, and efficient code; refactor as needed
• Participate in system design, development, testing, and debugging
• Troubleshoot and resolve application and system issues
• Stay current with modern development tools, frameworks, and best practices

Senior Full Stack Java Developer, Java, React

SDET

• Collaborate with cross-functional teams to understand project requirements and define testing scope.
• Design, develop, and maintain automated test scripts, frameworks, and tools.
• Develop and execute test plans for software applications, ensuring detailed coverage and traceability.
• Develop and maintain datasets to be used in both automated and manual/exploratory data-driven tests.
• Implement performance testing strategies and identify bottlenecks in software performance.
• Compare large datasets across systems, identify anomalies and edge cases, and validate data accuracy, completeness, and consistency across the system.
• Conduct exploratory testing and ensure comprehensive test coverage.
• Analyze test results, identify defects, and work closely with application teams for resolution.
• Maintain and improve test integration with continuous integration/continuous delivery (CI/CD) pipelines and their automated testing components.
• Report and document testing metrics, progress, and outcomes.
• Stay updated with the latest tools, technologies, and trends in QA automation domains.