General Dynamics Information Technology

Assistant

• Provide help desk support to end users of government information systems, including Tableau and Salesforce
• Identify, triage, and resolve or escalate support issues
• Provide responsive, consistent, and reliable support to a mission-critical customer base
• Provide Tier 1 support and escalate requests to development and operations teams when appropriate
• Resolve access issues, process name changes, and update email information for system access
• Troubleshoot end-user issues across designated platforms and route them to resolver groups as needed
• Log help desk support requests in a ticketing system
• Collaborate with cross-functional teams to identify and resolve issues
• Implement projects, develop work plans, and ensure timely completion as directed by the IT manager
• Assist users in acquiring access to systems and databases through email support and the Service Console

Support Assistant

Program Manager

• Support the Centers for Medicare & Medicaid Services (CMS)/Trusted Third Party’s mission
• Analyze, write, and update program management processes and procedures, including associated documentation
• Support the process, contribute to, and ensure delivery of materials for key client-facing and internal meetings
• Support the TTP quality management process when work exceeds team capacity
• Coordinate with stakeholders to process, track, and obtain 508 compliance verification for program management materials
• Provide ad hoc content development and administrative support for the TTP management team
• Document, monitor, and update multiple program management activities and tasks
• Support ad hoc TTP management requests and internal administrative functions

Program Analyst

Customer Support

• Support training attendees by managing multiple inquiries simultaneously
• Prioritize time-sensitive requests and follow issues through to resolution
• Collaborate with MII team members to provide responsive help desk support before, during, and after training events
• Manage MII Portal access and attendee email inquiries
• Provide front-line support to training participants
• Serve as the primary point of contact for MII training help desk inquiries
• Provide professional, patient, and solutions-oriented support
• Track, analyze, and interpret help desk inquiry trends to identify process improvement opportunities
• Manage, track, and resolve help desk requests and incidents using Jira or similar ticketing systems

MII Training Program Support Specialist

Engineer

• Support Government activities in Sterling, Virginia, or Annapolis Junction, Maryland
• Provide support and engineer solutions for email and email retention systems
• Develop a roadmap for Enterprise infrastructure
• Design, implement, integrate, and maintain on- and off-premise Exchange solutions
• Develop system architecture and system design documentation
• Provide technical leadership for integrating requirements, design, and technology
• Incorporate new plans, designs, and systems into ongoing operations
• Guide system development and implementation planning through assessment and preparation of system engineering management plans
• Prepare system integration and test plans
• Ensure technical integrity of work performed and deliverables in the Systems Engineering area

Exchange Engineer – TS/SCI w/ Polygraph

Software Engineer

• Design, develop, and maintain interactive dashboards using Tableau, Databricks, Snowflake, or similar platforms
• Collaborate with data analysts, data scientists, and managers to collect requirements and convert needs into visualizations
• Convert raw data into dashboards that enable efficient decision-making
• Maintain and update existing dashboards
• Train end users on how to interact with dashboards
• Perform quality checks on visualizations for data accuracy
• Present monthly visualizations at large meetings
• Support the Centers for Medicare and Medicaid Services (CMS) by highlighting fraud, waste, and abuse detected in Medicare and Medicaid programs

Dashboard Developer – Medicare/Medicaid

Backend Engineer

• Serve as technical lead for AI/ML strategy, architecture, and implementation across the program
• Design and deploy scalable AI/ML models supporting the CMS mission
• Lead predictive analytics, automation frameworks, and intelligent decision-support systems
• Integrate AI solutions into secure enterprise and tactical environments
• Ensure compliance with CMS cybersecurity and data governance standards
• Oversee data engineering pipelines and model lifecycle management (MLOps)
• Develop and maintain model validation, explainability, and bias mitigation practices
• Advise program leadership and stakeholders on emerging AI technologies and mission applications
• Transition experimental or prototype AI capabilities into operational production systems
• Integrate security, ethical, and data governance requirements into AI development workflows
• Assess AI security threats and produce ATO, configuration management, and incident response documentation
• Coordinate with ISSOs, business owners, and stakeholders on secure AI solutions, audits, interviews, and governance reviews
• Lead security governance processes for continuous compliance
• Mentor junior engineers and provide technical leadership across cross-functional teams

AI/ML Technical Architect – Lead

Infrastructure Engineer

• Design, implement, and support secure, reliable, and scalable AWS and Azure cloud infrastructure for application and data hosting
• Work with customers and engineers to understand requirements and deliver appropriate solutions
• Develop and enhance standardized, reusable cloud infrastructure services and automation using Terraform, Ansible, and related technologies
• Contribute to shared modules and enterprise Git repositories
• Configure and integrate compute, storage, database, identity, networking, security, monitoring, backup, and related cloud services
• Develop and support automation and CI/CD capabilities for infrastructure provisioning and application deployments
• Reduce manual effort and improve reliability and operational efficiency
• Troubleshoot infrastructure, operating system, automation, application hosting, and cloud integration issues
• Collaborate across engineering disciplines to resolve problems
• Maintain technical documentation, architecture diagrams, implementation procedures, and security/compliance artifacts
• Participate in Agile activities, technical design discussions, code reviews, and continuous improvement efforts
• Collaborate with senior engineers on complex designs and initiatives
• Work with customers and team members to translate requirements into effective cloud solutions

Cloud Infrastructure Engineer

• Design, implement, and support secure, reliable, scalable AWS and Azure cloud infrastructure for applications and data
• Work with customers and engineers to understand requirements and deliver appropriate infrastructure solutions
• Develop and enhance standardized, reusable cloud infrastructure services and automation using Terraform, Ansible, and related technologies
• Contribute to shared modules and enterprise Git-managed code repositories
• Configure and integrate cloud compute, storage, databases, identity, networking, security, monitoring, backup, and related services
• Develop and support automation and CI/CD capabilities for infrastructure provisioning and application deployments
• Reduce manual effort and improve reliability and operational efficiency
• Troubleshoot infrastructure, operating system, automation, application hosting, and cloud integration issues
• Collaborate across engineering disciplines to resolve technical problems
• Maintain technical documentation, architecture diagrams, implementation procedures, and security/compliance artifacts
• Participate in Agile activities, technical design discussions, code reviews, and continuous improvement efforts
• Support secure cloud services and maintain authorization

Network Engineer

• Design, build, and implement network systems for LAN, MAN, and WAN environments
• Monitor and diagnose network issues and perform root-cause analysis
• Analyze network traffic patterns and provide capacity-planning solutions
• Coordinate with vendor support services and escalate outages or performance degradations
• Perform system-level design and configuration, including hardware, operating systems, and platform specifications
• Evaluate and test network products and technologies against organizational standards
• Provide technical assistance and oversight across network operations, administration, security protocols, and systems integration
• Contribute technical insights to network policies, standards, constraints, and budget considerations
• Conduct routine testing and analysis of network hardware, communications systems, and connectivity components
• Identify and implement network optimizations to improve performance and security
• Create and maintain detailed network configuration, process, and procedure documentation
• Support mission-critical Department of Energy National Nuclear Security Administration operations

Principal Network Engineer, TS/Q Clearance Required

Procurement

• Coordinate and receive all quoting efforts related to capture and proposal efforts at GDIT
• Review strategic solution bills of materials and recommend sourcing strategies to ensure the best proposal price
• Ensure sourcing adheres to GDIT internal compliance standards and government contracting regulatory requirements, including FAR
• Complete all aspects of the sourcing process, including terms negotiations, pricing negotiations, agreement review, and customer-specific proposal requirements
• Negotiate non-disclosure agreements and terms and conditions related to the proposal process
• Create proposal packages and load supporting documents to a repository according to templates and process flows
• Provide timely and accurate status updates to capture teams
• Provide acquisition strategy and strategic consultation throughout the capture lifecycle
• Align material and supplier strategies with technical solutions and customer requirements

Strategic Sourcing and Procurement Analyst

ServiceNow

• Configure Incident, Problem, Change, and Request Management
• Manage users, groups, and foundational data structures
• Design custom roles, security rules, and granular ACLs
• Build workflows, Business Rules, Client Scripts, and Script Includes
• Connect ServiceNow with external systems using REST/SOAP APIs
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment
• Groom user stories and translate business needs into technical designs
• Partner with technical stakeholders, architects, and product owners on solution design and platform governance
• Estimate relative work effort to enable prioritization
• Support platform upgrade cycles, instance cloning, and Automated Test Framework execution
• Stay current on new ServiceNow platform capabilities
• Configure, develop, support, and maintain the ServiceNow implementation
• Work with external development partners and stakeholders to develop enterprise business solutions
• Perform other duties as assigned

ServiceNow Developer

• Design and configure Service Portal widgets, pages, and Service Catalog items
• Build custom table and form design layouts and data structures
• Secure platform data using Access Control Lists (ACLs)
• Automate business logic using Flow Designer and integrated APIs
• Set up email and event-based notifications
• Write client-side and server-side scripting, including Client Scripts, Business Rules, and Script Includes
• Implement and optimize Document Intelligence for automated data extraction
• Deploy and manage Workplace Service Kiosk and Workplace Visitor Management
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment
• Groom user stories and translate business needs into technical designs
• Partner with technical stakeholders, architects, and product owners on solution design and platform governance
• Estimate relative work effort to support prioritization
• Support platform upgrades, instance cloning, and Automated Test Framework execution
• Stay current with new platform capabilities
• Mentor junior talent
• Contribute to proposals and technical specifications
• Lead Scrum demos, work groups, and team efforts
• Drive methodology changes, manage customer deliverables, and resolve process issues

Senior ServiceNow Developer

Manager

• Lead and develop the general Network Engineering team across routing and switching, cloud networking, network security, network visibility, and monitoring/observability.
• Own operational delivery, service health, continuous improvement, priorities, work allocation, milestones, SLAs, and customer expectations.
• Coach employees, manage performance, support career development, hiring, and retention.
• Evaluate emerging networking, cloud, security, and observability technologies and drive adoption.
• Serve as escalation point for complex technical and operational issues.
• Coordinate architecture decisions, major incidents, and high-risk changes with senior engineers.
• Partner with program management, security operations, cloud, infrastructure, and other service tower leads.
• Manage customer and partner stakeholder relationships and represent Network Engineering in reviews and governance forums.
• Drive capacity planning, resource forecasting, and technology investment coordination.
• Maintain documentation, runbooks, knowledge transfer, monitoring coverage, and operational readiness standards.
• Support audit and compliance activities.
• Promote automation, infrastructure-as-code practices, and modern operations.

Network Manager

• Provide technical guidance on application and integration capabilities
• Gather requirements and prepare and deliver presentations and demonstrations
• Write requirements and design documentation, implementation guides, and test scripts
• Develop workflows and integrations in Developer Studio and Innovation Studio
• Build forms, fields, workflow, and data import files for Foundation and Transactional Data
• Develop REST API, WebService, and LDAP integrations between Helix and external systems
• Develop Digital Workplace service offerings
• Work incident assignments and communicate with customers within service-level agreements
• Create follow-on change requests and Jira stories
• Prepare and coordinate change requests and maintain the production environment
• Support customer onboarding, ad-hoc requests, sustainment, and continual service improvement initiatives
• Identify gaps between out-of-the-box workflows and custom requirements
• Maintain system integrity through configuration control and change management processes
• Manage sprint workload, forecast deliverables, execute milestones, minimize technical debt, and demonstrate completed sprint products
• Participate in on-call rotation, daily scrums, sprint planning, technical implementation reviews, approved service interruption windows, and other requests
• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings

BMC Remedy/Helix Developer

• Provide technical guidance on application and integration capabilities
• Gather requirements and prepare and deliver presentations and demonstrations
• Write requirements and design documentation, implementation guides, and test scripts
• Develop workflows and integrations in Developer Studio and Innovation Studio
• Build forms, fields, workflows, and data import files for Foundation and Transactional Data
• Develop REST API, web service, and LDAP integrations between Helix and external systems
• Develop Digital Workplace service offerings
• Work incident assignments and communicate with customers within service-level agreements
• Create follow-on change requests and Jira stories
• Prepare and coordinate change requests and follow operating procedures
• Maintain and update the production environment and meet KPI thresholds
• Support customer onboarding, ad-hoc requests, sustainment, and continual service improvement initiatives
• Identify gaps between out-of-the-box workflows and custom requirements
• Provide out-of-the-box solutions to minimize customization
• Maintain system integrity through configuration control and change management
• Manage sprint workload, forecast deliverables, execute milestones, minimize technical debt, and demonstrate completed sprint products
• Communicate professionally with customers, peers, and leadership
• Participate in on-call rotation, daily scrums, sprint planning, technical implementation reviews, service interruption change windows, and other requests
• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings