GE Vernova

Customer Support

• Provide initial triage, with goal to handle more issues over time with familiarity/skillset
• Gather complete and accurate information on the nature, complexity, and urgency of customer issues and accurately records all information in customer contact software
• Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths
• Take ownership and resolve escalated product issues via telephone, email, or in-person, meeting or exceeding stated Service Level Agreement (SLA) timeframes
• Regularly execute case management best practices through clear and timely documentation of customer contact, written or verbal, in the knowledge management system
• Clearly communicate technical responses to customers' ensuring the understanding of the steps needed to resolve issues reported to the technical support center
• Work closely with the management for issues that require escalation
• Research existing knowledge base articles, issue tracking system, AI Tools, and product documentation for existing answers to known issues resulting in increased first contact closure rates
• Actively contribute to the knowledge database through the creation of articles when unknown issues are resolved
• Maintain an in-depth understanding of GE's products, support protocols, customer contact software and departmental procedures
• Proactively reduce future support burden through identification of improvement opportunities

End User Support Specialist

Field Engineer

• Support the planning, scheduling, and delivery of GVH IVUT projects, ensuring alignment with scope, budget, and timeline.
• Provide task leadership, technical direction, and day-to-day coordination for work teams comprised of GVH personnel and contingent workers.
• Establish and maintain effective working relationships with customer and vendors.
• Represent GVH on commercial, technical, and compliance issues, working collaboratively within an integrated services team environment.
• Support business activities including: Development of inspection tooling and techniques. Commercial Operations support. Planning & Staffing. Training and knowledge transfer.
• Perform duties and complete assignments in accordance with GVH standards for integrity, safety, and quality.
• Work effectively in field environments, including customer refueling outages and other critical operations.
• Travel up to 70% of the time, domestically and internationally, to customer sites and other GVH locations as required.

Field Engineer, In Vessel UT

Project Manager

• Oversee the successful orchestration and delivery of Grid Automation projects
• Coordinate with Project Managers for execution of individual projects
• Manage program budgets, timelines, and resources effectively
• Collaborate with internal and external stakeholders, including clients and vendors
• Develop detailed project plans, including timelines, milestones, and resource allocation
• Identify, assess, and mitigate risks associated with project delivery
• Ensure quality assurance of all project deliverables
• Mentor and lead project teams
• Prepare and present regular status reports to stakeholders

Senior Program Manager – Project Management

Application Engineer

• Provide mentorship and professional development for early-career and lead-level engineers on the team
• Develop and maintain a deep technical knowledge of the design basis for standard plant mechanical systems of the BWRX-300 technology
• Perform detailed gap analysis between standard plant mechanical systems and site-specific requirements
• Evaluate impacts of site-specific requirements on both mechanical systems and their system and building interfaces
• Develop and propose conceptual design solutions to resolve site application challenges
• Support integration across multiple engineering disciplines
• Participate in design evolution programs that extend and improve modularization strategies
• Contribute to an engineering team that assures proposals and early works packages are compatible with standard product offerings
• Establish and maintain strong working relationship with internal engineering teams
• Interface with external partners, customers, and applicable country specific regulatory agencies on technical issues
• Work with proposal and early works teams to build estimates, schedules, and identify risks
• Provide guidance to external partner engineering resources to ensure quality of deliverables
• Support commercial and marketing opportunities to develop new business opportunities
• Protect the Intellectual Property rights of GEVH
• Support GEVH initiatives, corrective action, process improvement and simplification
• Ensure adherence to GEVH’s standards for nuclear safety and compliance

Senior Applications Engineer – SMR Nuclear Island Mechanical Systems

Full-stack Engineer

• Lead the technical development, accuracy, and uncertainty qualification, testing, verification, and maintenance of analytical methods for evaluating steady-state and transient core/fuel performance.
• Develop single-phase and two-phase thermal-hydraulic test plans, interface with test personnel related to all testing activities, perform associated data analysis, and develop empirical correlations or mechanistic models.
• Work with nuclear and mechanical engineering teams in the development of new fuel products / software in the area of thermal hydraulics.
• Work within a regulatory framework for nuclear software quality assurance for engineering programs.
• Prepare, document, and present technical data to both internal and external customers.
• Enhance team processes to drive efficiency and simplification.
• Communicate effectively with method users through support, documentation, and training.
• Ensure high-quality work in compliance with NRC regulations, customer requirements, and business quality standards.
• Foster a team culture rooted in teamwork, integrity, transparency, and accountability.
• Collaborate with team members globally across various time zones.
• Interface with regulatory agencies (NRC, DOE, etc.) as necessary.

Lead Engineer, Thermal Hydraulic Analyses

Engineer

• contribute to fuel design optimization, testing, verification, and regulatory licensing for nuclear reactor performance evaluation
• advance thermal-hydraulic technologies through testing for system efficiency and safety
• use CFD for modeling reactor system thermal hydraulics
• develop programs to support thermal-hydraulic analyses and simulations
• provide technical support for reactor system assessments, including MCO, leakage, and hydrodynamic analyses
• ensure compliance with NRC regulations and nuclear quality standards
• collaborate with international teams across various time zones
• maintain integrity and accountability with attention to detail
• work effectively in teams and demonstrate strong interpersonal skills
• pursue continuous improvement with a positive attitude
• communicate effectively both orally and in writing
• apply strong analytical and problem-solving skills

Engineer, Thermal Hydraulic Analyses

• Develop and maintain a deep working knowledge of the design basis for standard plant mechanical systems of the BWRX-300 technology (e.g., nuclear boiler system, ECCS systems, control rod drive system, cooling and cleanup systems, etc).
• Support gap analysis between standard plant mechanical systems and site-specific requirements, including regulatory requirements and industry recognized mechanical codes and standards.
• Evaluate impacts of site-specific requirements on both mechanical systems and their system and building interfaces.
• Support integration across multiple engineering disciplines, including architectural engineering, licensing, equipment design, and safety systems.
• Participate in design evolution programs that extend and improve our modularization strategies.
• Contribute to an engineering team that assures proposals and early works packages for selected sites are compatible with our standard product offering.
• Establish and maintain strong working relationship with internal engineering teams.
• Interface with external partners, customers, and other applicable country specific regulatory agencies as required on technical issues.
• Work with proposal and early works teams to build estimates, schedules, and identify risks associated with different opportunities.
• Provide guidance to external partner engineering resources to ensure the quality of deliverables.
• Support commercial and marketing opportunities to develop new business opportunities.
• Protect the Intellectual Property rights of GEVH.
• Support GEVH initiatives, corrective action, process improvement and simplification.
• Ensure adherence to GEVH’s standards for nuclear safety and compliance.

Lead Applications Engineer – SMR Nuclear Island Mechanical Systems

Procurement

• Own sourcing specific ERPs, processes and tools.
• Review and improve processes.
• Work on special initiatives.
• Leverage Lean and Six Sigma tools to drive process improvements and waste elimination.
• Interact with other GE business sourcing teams and participate in companywide strategic sourcing initiatives.
• Lead complex projects with multiple internal cross functional stakeholders.
• Explain information; develop skills to bring team members to consensus and apply knowledge to issues with impact.
• Propose different solutions outside of set parameters to address complex problems.
• Has ability to prioritize information for data analysis.
• Develop business case.
• Use technical experience and analytical thinking.
• Use multiple internal and external sources to arrive at decisions.
• Develop specialized depth and/or breadth of expertise in strategic sourcing.
• Serves as best practice/quality resource.
• Has awareness of latest functional developments in own area.
• Contributes towards strategy and policy development, and ensures delivery within area of responsibility.
• Skilled influencer, able to communicate complex messages to others.
• Explains difficult concepts.
• Uses judgment to influence others on topics within field.
• Impacts approaches, projects and programs in the functional area or affected business organization and ways of working.
• Impacts quality, efficiency and effectiveness of own team.

Lead Sourcing Specialist – Sourcing Initiatives

• Provide mentorship and professional development for early-career and lead-level engineers on the team
• Develop and maintain a deep technical knowledge of the design basis for standard plant mechanical systems of the BWRX-300 technology
• Perform detailed gap analysis between standard plant mechanical systems and site-specific requirements, including regulatory requirements and industry recognized mechanical codes and standards
• Evaluate impacts of site-specific requirements on both mechanical systems and their system and building interfaces
• Develop and propose conceptual design solutions to resolve site application challenges while maximizing design standardization where practicable
• Support integration across multiple engineering disciplines, including architectural engineering, licensing, equipment design, and safety systems
• Participate in design evolution programs that extend and improve our modularization strategies
• Contribute to an engineering team that assures proposals and early works packages for selected sites are compatible with our standard product offering
• Establish and maintain strong working relationship with internal engineering teams
• Interface with external partners, customers, and other applicable country specific regulatory agencies as required on technical issues
• Work with proposal and early works teams to build estimates, schedules, and identify risks associated with different opportunities
• Provide guidance to external partner engineering resources to ensure the quality of deliverables
• Support commercial and marketing opportunities to develop new business opportunities
• Protect the Intellectual Property rights of GEVH
• Support GEVH initiatives, corrective action, process improvement and simplification
• Ensure adherence to GEVH’s standards for nuclear safety and compliance

Senior Applications Engineer – SMR Power Island Mechanical Systems

• Provide engineering oversight & support for retrofit control systems partnering with the project managers
• Be accountable for project deliverables, customer requirements compliance, solid execution and team performance
• Work weekly with Alliance Project Planner from the Alliance, reviewing project action items, status of tasks/schedule, evaluating risk on projects, making plans for proper escalation
• Coordinate with Technical Leader and Control Title Holder to consult on bigger complex challenges
• Lead Project team to achieve business Key Performance Indicators On-Time Delivery execution (OTD) of the project and with First Pass Yield (FPY) mindset, while ensuring conformance to applicable design practices & procedures, assuring product quality
• Own the Project Engineering hours budgets and assign them to the project team(s)
• Own the Project Milestone schedules and make sure all deliverables are provided on schedule
• Review of contract documentation and customer specifications for technical impact
• Provides mentoring, direction, and leadership to team members
• Design systems for interface to existing turbine control equipment, and evaluate all system components, requirements, and interactions
• Support customer meetings, factory acceptance testing, and eventually installation and commissioning of control systems
• Frequently interact with customers and suppliers
• Up to 15% Domestic and international travel may be required

Senior Project Engineer – Control Systems

• Develop and maintain a deep technical knowledge of the design basis for standard plant mechanical systems of the BWRX-300 technology (e.g., steam systems, condensate and feedwater systems, cooling water systems, HVAC, fire protection systems, radwaste systems, pneumatics, etc)
• Support gap analysis between standard plant mechanical systems and site-specific requirements, including regulatory requirements and industry recognized mechanical codes and standards
• Evaluate impacts of site-specific requirements on both mechanical systems and their system and building interfaces
• Support integration across multiple engineering disciplines, including architectural engineering, licensing, equipment design, and safety systems
• Participate in design evolution programs that extend and improve our modularization strategies
• Contribute to an engineering team that assures proposals and early works packages for selected sites are compatible with our standard product offering
• Establish and maintain strong working relationship with internal engineering teams
• Interface with external partners, customers, and other applicable country specific regulatory agencies as required on technical issues
• Work with proposal and early works teams to build estimates, schedules, and identify risks associated with different opportunities
• Provide guidance to external partner engineering resources to ensure the quality of deliverables
• Support commercial and marketing opportunities to develop new business opportunities
• Protect the Intellectual Property rights of GEVH
• Support GEVH initiatives, corrective action, process improvement and simplification
• Ensure adherence to GEVH’s standards for nuclear safety and compliance

Lead Applications Engineer – SMR Power Island Mechanical Systems

Operations

• Contract negotiation and compliance with contract commitments and commercial risk assessment & management of risk processes in the commercial (ITO - Inquiry-to-Order) phase.
• Engage with the proposal generation process and commercial negotiations to ensure compliance to the Grid Solutions Deal Risk Management process (Policy 5.0).
• Drive commercial operations and risk management initiatives at ITO for improved rigor in deal making/closure.
• Provide systematic & efficient analysis of contracts for maximizing financial and operational performance while minimizing risk.
• Review and redline customer terms and conditions (T&Cs) and other commercial & contractual documents.
• Lead and finalize the contractual schemes, Industrial models while engaging with all respective stakeholders (Tax, Legal, commercial Finance, Controllers, Operations, EHS).
• Identify & register risks in Risk Assessment Matrix tool and Salesforce Tool.
• Build & operate Risk Review sessions to drive early engagement, strategy development & respective approvals ensuring leadership alignment.
• Own the ComOps and respect risk process, ensuring development of consistent operations in ITO adhering to policies and processes.
• Drafting, discussing & negotiating NDA, Consortium Agreements, declaration forms with potential Partners.
• Develop commercial expertise across regional Commercial & Sales teams.

Commercial Operations Manager

• Take ownership of the engineering and field services for Substation Automation Systems, including DCS and RTU.
• Handle the engineering and field services for Protection, Control, and Tele-Protection panels.
• Lead and develop the technical team by providing training, mentorship, and day-to-day technical support.
• Analyze customer requirements and specifications, and propose innovative, cost-effective technical solutions.
• Design substation LAN networks and communication architectures, and configure industrial Ethernet switches, routers, and satellite clocks/time synchronization systems.
• Participate with the Project Manager in meetings with customers, end users, subcontractors, and internal stakeholders.
• Support project planning to help ensure key milestones are achieved according to the project schedule.
• Follow the department’s standard design processes and contribute to their continuous improvement.
• Support Sales and Tendering teams.
• Prepare and deliver customer training sessions, ensuring high levels of customer satisfaction.

Substation Automation and Protection Engineer

• Develop and maintain a working knowledge of the design basis for standard plant electrical systems of the BWRX-300 technology
• Support gap analysis between stand plant electrical systems and site-specific requirements, including regulatory requirements, electrical codes and standards, transmission system and grid interconnection requirements, and local power system reliability requirements
• Evaluate impacts of site-specific requirements on both plant electrical systems and grid interface/switchyard systems
• Support integration across multiple engineering disciplines, including architectural engineering, licensing, equipment design, and safety systems
• Participate in design evolution programs that extend and improve our modularization strategies
• Contribute to an engineering team that assures proposals and early works packages for selected sites are compatible with our standard product offering
• Establish and maintain strong working relationship with internal engineering teams
• Interface with external partners, customers, and other applicable country specific regulatory agencies as required on technical issues
• Work with proposal and early works teams to build estimates, schedules, and identify risks associated with different opportunities
• Provide guidance to external partner engineering resources to ensure the quality of deliverables
• Support commercial and marketing opportunities to develop new business opportunities
• Protect the Intellectual Property rights of GVH
• Support GVH initiatives, corrective action, process improvement and simplification
• Ensure adherence to GVH’s standards for nuclear safety and compliance

Lead Applications Engineer – Electrical Systems

• Collaborate with a larger software engineering team to design and develop software for GE while working in an agile development environment.
• Write code to implement end-user features, customer issue resolutions, tools, and services.
• Collaborate with engineers, architects, user experience, and product management.
• Understand and refine product requirements.
• Write documentation for engineers to understand design, architecture, and operational guidelines.
• Responsible for quality of software by implementing good test practices like unit and automation tests.
• Bring ideas to improve product, best practices, technology, and processes.
• Participate and help with software planning by estimating, stating risks, and offering mitigations.
• Participate in production deployments and take on operational responsibilities for team’s services.