Fullsteam

Full-stack Engineer

• Act as the primary decision-maker for all major architectural choices across the Retail Vertical, ensuring alignment between diverse product lines and the overarching business strategy.
• Design and enforce a unified architectural vision that prioritizes scalability and maintainability across a multi-product portfolio.
• Collaborate with technical leads to translate high-level business goals into a technical roadmap that delivers measurable ROI.
• Lead the evaluation, implementation, and validation of AI-assisted development tools to modernize the engineering workflow.
• Drive the adoption of these AI tools to automate complex tasks such as peer reviews, unit test generation, and bug fixing.
• Serve as the technical face of the Retail Vertical for key enterprise accounts and partners.
• Provide architectural assurance regarding data privacy and security.
• Remain hands-on in the codebase to set the gold standard for quality and mentor senior engineers.

Principal Software Architect

Customer Support

• Handle a high volume of inbound and outbound customer calls professionally and efficiently
• Assist customers with complex support issues and provide timely resolutions
• Maintain excellent customer service and positive customer relationships
• Support accounting functions including data entry, payment processing, account updates, and debt collection
• Assist with collections and follow up on outstanding balances
• Troubleshoot problems and identify effective solutions quickly
• Accurately document customer interactions and account activity
• Collaborate with team members and other departments to resolve issues
• Maintain organized records and ensure attention to detail in daily tasks
• Utilize Microsoft Excel and Word for reporting, documentation, and administrative tasks
• Adapt quickly to new systems, procedures, and responsibilities
• Maintain a positive attitude and professionalism in a fast-paced work environment
• Perform additional administrative and customer support duties as assigned

Customer Care Representative

Director

• Lead the ongoing evolution of Fullsteam's Total Rewards philosophy across the United States and Canada.
• Continuously assess and optimize compensation, benefits, leave, and incentive programs to improve competitiveness, employee experience, scalability, and operational effectiveness.
• Partner with leadership to align Total Rewards strategies with organizational priorities and business objectives.
• Develop recommendations supported by market research, financial analysis, workforce data, and industry best practices.
• Own enterprise compensation strategy and administration, including market pricing, salary structures, job architecture, job evaluations, promotion guidance, pay analyses, and compensation policies.
• Partner with People Business Partners and business leaders to provide strategic guidance on compensation decisions and organizational design.
• Conduct market analyses and financial modeling to support compensation recommendations while balancing external competitiveness and internal equity.
• Lead compensation-related due diligence and integration activities for mergers and acquisitions.
• Own the design, governance, administration, and continuous improvement of software and payments sales commission plans.
• Partner with Sales Operations, Finance, and leadership to ensure incentive plans drive desired business outcomes while remaining operationally efficient and financially sustainable.
• Serve as business owner for the Salesforce Spiff platform, including platform governance, administration, reporting, enhancements, vendor management, and optimization.
• Develop scalable commission administration processes, documentation, governance standards, and controls to improve efficiency, transparency, and accuracy.
• Lead the administration and continuous improvement of employee benefit programs across the United States and Canada, including health and welfare, retirement, disability, wellness, and voluntary benefit offerings.

Director, Total Rewards

Accounting Manager

• Support to General Ledger Accounting function and other finance and accounting functions.
• Ensure accuracy and efficiency of accounting processes.
• Manage expenses and collaborate across teams for proper financial reporting.
• Contribute to implementing accounting efficiencies and assist in year-end audits.
• Maintain integrity and accuracy of the general ledger and account reconciliations.
• Prepare and analyze supporting documentation and interact with external auditors during year-end audit.

Senior Accountant, General Ledger Accounting

Sales Development Rep

• Identify and research potential leads through various channels, including social media, online research, and industry events
• Conduct outbound calls, emails, and social media outreach to engage potential customers and generate interest in software solutions
• Qualify leads based on defined criteria
• Schedule meetings and appointments for the sales team with qualified leads
• Maintain accurate and up-to-date records of all lead interactions and activities in the CRM system
• Work closely with the sales and marketing teams to develop and refine lead generation strategies and campaigns
• Track and report on lead generation activities and results

Sales Development Representative

Security Engineer

• Contribute to and help mature our vulnerability management program, ensuring identified risks are remediated according to SLAs across the enterprise and business units
• Identify and report known vulnerabilities across infrastructure (cloud and on-prem), applications, software, AI systems, and external attack surface
• Monitor external attack surface exposures and contribute to remediation prioritization
• Produce vulnerability metrics, trending reports, and risk summaries for security leadership and business unit stakeholders
• Support alignment of the VM program with industry regulations and standards (PCI-DSS, SOC2, NIST CSF, ISO 27001)
• Collaborate with Security, IT, and BU Engineering teams to drive effective and measurable vulnerability and risk exposure outcomes
• Contribute to risk management and governance functions (e.g., risk register, key metrics, vulnerability reports)
• Develop and contribute to AI-assisted HITL (Human in the Loop) automation and workflows for Proactive Security initiatives
• Collaborate with and learn alongside other Proactive Security team members

Senior Security Engineer

Account Manager

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
• Drive activity within current client base via calls and emails to generate opportunity and build pipeline.
• Create and execute marketing services strategic reviews to identify growth opportunities and drive expansion within accounts.
• Identify and pursue opportunities to upsell marketing services that align with customer needs and objectives.
• Collaborate with the Customer Success and SaaS Account Management team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.

Customer Success Manager

• Own the ongoing Silverware relationship with assigned customers and be responsible for retention, and growth of our customers by understanding their business needs and helping them succeed.
• Build a trusting relationship and hold a strategic advisor position with each assigned customer and drive continued value of our products and services.
• Work with customers to understand their short- and long-term goals with our products and assist where needed, also discussing future growth opportunities together.
• Evaluate and identify opportunities for sales add-ons, integrations, new products and assist with facilitating implementation when required.
• Advocate customer enhancements, bugs and escalations and help customers find solutions to their unique scenarios.
• Inform and educate customers on new Silverware initiatives, product releases along with short- and long-term development roadmaps.
• Identify and track any risks associated to your customers and make action plans to ensure all risks are mitigated in a timely manner as agreed upon by the customer.
• Track customer Helpdesk Tickets and identify trends related to configuration issues, training opportunities or providing root cause analysis.
• Partner with the Sales team to increase customers’ footprint and future value (up-sell and cross-sell) through product adoption and customer satisfaction.
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
• Work within a Scrum environment in collaboration with our Development, Quality Assurance and Business Analysts
• Be assigned as Project Manager on new products, enhancements and integrations.
• Assist and provide recommendations regarding Minimum Qualifications.

Customer Success Representative

• Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings.
• Learn software through formal and informal training and self-study to gain system expertise to best support customers.
• Work with the team to cover all shifts as needed.
• Field customer support requests via online customer support software and provides technical expertise in answering requests.
• Answer incoming calls from customers and potential customers, explaining the proper use of the software and its capabilities.
• Troubleshoot customer challenges using systematic and methodical troubleshooting processes.
• Utilize online meeting software to conduct meetings with customers and/or fellow employees to enhance customer support and internal training.
• Exhibit professionalism in interacting with customers, potential customers, and fellow employees.
• Utilize excellent verbal and written communication.
• Continuously seek out information and understand that learning is an essential and continuous part of the job.

Customer Support Representative

Accountant

• Generate, terminate, review, and send invoices accurately and in a timely manner.
• Ensure adherence to billing schedules and deadlines.
• Investigate and resolve billing discrepancies promptly.
• Maintain an understanding of the end-to-end payment processing transaction lifecycle, including system architecture, execution, reconciliation, and error handling.
• Prepare the payments terminal revenue bills and account for inventory for the point-of-sale (POS) terminals.
• Reconcile assigned general ledger accounts and ensure reconciling items are resolved in a timely manner.
• Develop and maintain documentation for payment processes and procedures.
• Execute month-end close tasks including preparing journal entries in an accurate and timely manner.
• Assist external auditors during interim and annual audits by providing documentation, explanations, and support related to revenue recognition practices and financial transactions.
• Assist with audit compliance documentation as necessary.

Accountant, Payments and Platform Services Revenue

Software Engineer

• Lead end-to-end engineering execution across WebRezPro
• Ensure predictable, high-quality delivery aligned with product roadmaps and business priorities
• Partner closely with Product, Design, and QA to drive speed, quality, and measurable customer impact
• Align engineering initiatives with growth objectives, including new customer acquisition, expansion revenue, payments attachment, and customer retention
• Accelerate development through the adoption of AI-assisted engineering practices, including code generation, testing automation, and release optimization
• Establish and uphold standards for code quality, system performance, scalability, and security
• Implement best practices for automated testing, observability, incident response, and operational readiness
• Drive platform modernization and technical debt reduction across the portfolio
• Deploy AI-enabled tools and workflows to increase developer productivity and reduce development cycle time
• Foster a culture of craftsmanship, ownership, and continuous improvement supported by data and automation
• Own and evolve Pod & Sprint operating frameworks to optimize collaboration, planning, and delivery cadence
• Standardize engineering practices across multiple business units
• Continuously evaluate team structure, capacity, and workflows to improve efficiency and throughput
• Directly manage engineer and software analyst team and develop them as strong people and delivery leaders
• Build and scale high-performing engineering teams across WebRezPro
• Drive recruiting, onboarding, retention, and performance management
• Establish training and expectations around effective use of AI tools to elevate individual and team productivity
• Serve as a technical thought partner to Product and Business Unit leaders across Fullsteam Hospitality.

Director of Engineering

Account Executive

• Become an expert on the Commerce7 platform
• Become an expert in direct-to-consumer (DTC) operations and sales
• Cold calling to build your pipeline alongside inbound and BDR driven opportunities
• Educate and guide prospects through the consideration phase of the buyer’s journey
• Act as a consultant to help prospects achieve their DTC goals and close new business
• Schedule and lead calls, meetings, and demos to answer questions and provide guidance
• Serve as a brand enthusiast for Commerce7’s product suite
• Meet and exceed monthly sales quotas
• Build relationships with prospects and internal stakeholders to grow new business
• Collaborate with marketing and technology teams to execute and evolve sales strategy as products are enhanced or launched
• Maintain clean and clear CRM hygiene

Product Manager

• Partner with Product Management and stakeholders to define and execute product vision and priorities.
• Collaborate across internal teams and sister companies to align features, workflows, and dependencies.
• Serve as the primary liaison between business stakeholders and development teams.
• Own and manage the product backlog, ensuring alignment with roadmap priorities.
• Create user stories, acceptance criteria, mockups, and supporting documentation.
• Maintain backlog readiness and facilitate Agile ceremonies, including sprint planning, refinement, and retrospectives.
• Partner with engineering teams to support planning, execution, and delivery.
• Document workflows, business processes, system behavior, and requirements.
• Translate business needs and legacy platform functionality into clear, actionable requirements.
• Identify dependencies, edge cases, and process gaps.
• Maintain release documentation, change logs, and related materials.
• Support migration strategies and customer transitions to next-generation platforms.
• Translate legacy capabilities into scalable future-state solutions.
• Coordinate release readiness, documentation, communication, training, UAT, and validation activities.
• Report on sprint health, delivery progress, and release status.
• Lead cross-functional efforts to convert customer and business needs into development plans.
• Drive improvements in product processes, delivery effectiveness, and team best practices.

Product Owner

• Provide inbound phone and email support for POS software customers
• Troubleshoot application and Basic Windows OS issues
• Accurately document, manage, and resolve support tickets
• Maintain individual ticket volume and productivity metrics
• Assist customers with technical questions and operational issues
• Escalate complex issues appropriately while maintaining customer communication
• Participate in weekend and rotational coverage schedules as required

Support Representative

Sales

• Lead sales organization for all marketing services activities in the automotive vertical
• Build and lead an inbound/outbound Sales organization across multiple business units and product lines
• Help design the sales strategy and resource planning
• Monitor and analyze sales performance, provide timely and constructive feedback, and drive improvement in the execution of sales methodologies and outcomes
• Identify and develop new sales approaches to penetrate target customer market
• Be a hands-on manager by monitoring outbound activity and conducting pipeline reviews
• Build and establish foundational sales technology stack and tools to manage and operationalize sales processes and playbooks
• Contributing to regular budget and sales forecasting processes