Fullsteam

Data Analyst

• Collaborate with Implementation and Ongoing Services teams to understand client data requirements
• Collaborate with clients to gather business requirements and translate to internal teams
• Perform data analysis, mapping, and transformation to support system integration
• Clean, validate, and convert client data into standardized formats
• Develop and maintain documentation for data conversion processes and best practices
• Identify and resolve data inconsistencies or quality issues

Account Manager

• Manage ongoing client communications via email, phone, and video meetings to address topics including: Strategy to include upsell opportunities and new offerings, Data Dashboard Navigation, Campaign performance & updates, Assistance/troubleshooting as needed.
• Serve as a liaison between client and internal teams for ongoing requests.
• Monitor campaign performance and delegate corresponding tasks for internal teams accordingly for optimizations, changes, etc.

Marketing Account Manager, Car Wash Software Experience Preferred

Frontend Engineer

• Develop web applications using ASP.NET Core and .NET Framework for robust back-end services.
• Design dynamic, user-friendly front-end applications using Angular and Bootstrap.
• Create and maintain RESTful APIs for communication between the server and client applications.
• Work with both legacy systems built on .NET Framework using C# and VB.NET, and new applications developed using ASP.NET Core.
• Write clean, maintainable, and efficient code, ensuring adherence to coding standards and best practices like SOLID principles and DRY.
• Troubleshoot and debug issues across both ASP.NET Core and .NET Framework systems, ensuring smooth integration and high performance.
• Conduct regular code reviews and contribute to improving the development processes.
• Collaborate with product owners, designers, and other developers to gather requirements and implement technical solutions.
• Participate in Agile/Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives.
• Work closely with DevOps teams to streamline deployment using CI/CD pipelines.
• Write unit, integration, and end-to-end tests for both .NET Framework and ASP.NET Core applications to ensure reliability.
• Collaborate with the QA team to address bugs and improve software quality.
• Follow security best practices and ensure compliance with data protection standards to mitigate risks such as XSS, SQL Injection, and CSRF attacks.
• Optimize applications for performance, scalability, and maintainability.

Senior Full Stack Web Developer

Customer Support

• Support customers to maximize the value of Club Prophet Software
• Contribute to software analysis and testing
• Assist with onboarding new customers

Customer Service Representative

Sales

• Carry a personal new-logo quota focused on hospitality operators including hotels, resorts, municipalities, state/provincial park systems, and publicly managed lodging facilities across SMB, mid-market, and enterprise segments.
• Prospect and develop new opportunities through outbound activity, inbound leads, industry relationships, events, and strategic targeting of government and concession-managed lodging portfolios.
• Lead consultative discovery with GMs, ownership groups, IT leaders, revenue management, and operations teams to understand property workflows, pain points, and growth objectives.
• Present and demo PMS solutions (IQware/Megasys, RDP) tailored to operational complexity, integrations, and guest experience outcomes.
• Own complex, multi-stakeholder sales cycles including pricing, contract negotiation, legal review, and procurement processes.
• Manage RFP responses where applicable, partnering cross-functionally to deliver compelling and compliant submissions.
• Maintain a strong personal pipeline in Salesforce, leveraging dashboards to manage deal velocity, forecast accuracy, and activity prioritization.
• Stay current on hospitality technology trends, competitive PMS landscape, and evolving operator needs.
• Lead, coach, and develop a team of PMS Account Executives and Account Managers selling into hospitality markets.
• Set clear expectations for pipeline coverage, activity levels, deal strategy, and forecast accuracy.
• Conduct regular 1:1s, deal strategy sessions, pipeline inspections, and win/loss reviews.
• Drive forecasting rigor and roll up accurate weekly and monthly forecasts to leadership.
• Coach reps on navigating long sales cycles, multi-property deals, executive alignment, and competitive displacement.
• Reinforce consistent sales processes, CRM hygiene, and standard operating procedures.
• Partner with marketing, product, implementation, and customer success to ensure strong handoffs and realistic deal commitments.
• Support onboarding and ramp of new hires, accelerating time to productivity.
• Provide input into go-to-market strategy, vertical focus, and territory planning for PMS products.
• Foster a performance-driven, accountable culture aligned with Fullsteam values.

Sales Manager, Property Management Systems (PMS)

Product Marketing

• Develop and execute go-to-market plans for product launches and major enhancements
• Translate technical features into benefit-driven messaging for Enterprise and SMB audiences
• Coordinate internal enablement with Sales, Support, and Customer Success teams
• Create positioning, messaging, and competitive differentiation assets
• Partner with the content creator and growth marketer to build multi-channel launch campaigns
• Produce enablement materials such as battle cards, sales scripts, and sales aids
• Conduct market, customer, and competitive research to inform strategy
• Track KPIs related to product adoption, engagement, and retention, and refine GTM plans accordingly

Product Marketer

Account Executive

• Identify and prospect potential clients through various channels, including cold calling, email campaigns, networking events, and social media platforms.
• Conduct in-depth needs analysis and discovery with prospective clients to understand their pain points and business goals.
• Tailor software solution presentations and demos to address their unique requirements with a customer centric and value-driven approach.
• Build and maintain relationships with perspective clients, serving as their primary point of contact throughout the sales cycle.
• Negotiate contract terms and pricing with clients, working closely with the cross-functional teams to ensure compliance and mutual agreement.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.
• Develop and manage a sales pipeline to achieve monthly, quarterly, and annual targets.
• Collaborate closely with internal teams, including leadership, marketing, product management, and customer success, to align strategies and ensure a seamless customer experience.

Account Executive, ERP

Support Engineer

• Provide first-level technical support to users through phone, email, and remote sessions, addressing issues related to client computers and software.
• Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when necessary.
• Assist with creating and maintaining scripts in C# and SQL to generate and customize client reports.
• Collaborate with the development team to report bugs and suggest usability improvements.
• Document support cases, resolutions, and any scripting changes for future reference.