Account Manager

Fullsteam

Account Manager at Fullsteam responsible for driving expansion growth for marketing services. Fostering strong relationships with existing clients and managing full-cycle sales processes.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $109,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
Drive activity within current client base via calls and emails to generate opportunity and build pipeline.
Create and execute marketing services strategic reviews to identify growth opportunities and drive expansion within accounts.
Identify and pursue opportunities to upsell marketing services that align with customer needs and objectives.
Collaborate with the Customer Success and SaaS Account Management team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
3+ years of experience in software sales, preferably within the SMB and mid-market segments.
Background in the sale of SEO, digital ads, and website services.
Experience in CRM and Telephony solutions (Salesforce, Salesloft preferred).
Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.
Strong understanding of sales processes and techniques for upselling and cross-selling.

Benefits

Comp & perks

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software salesSEOdigital adswebsite servicesupsellingcross-sellingsales processes

Soft Skills

interpersonal skillsrelationship buildingcommunicationproblem solving

Certifications

Bachelor’s degree in BusinessBachelor’s degree in MarketingBachelor’s degree in Technology