Customer Support Representative

Fullsteam

Customer Support Representative providing friendly service via email, phone, and online meetings for a growing software company. Supporting small and medium-sized businesses through effective communication and problem solving.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $15 - $24 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings.
Learn software through formal and informal training and self-study to gain system expertise to best support customers.
Work with the team to cover all shifts as needed.
Field customer support requests via online customer support software and provides technical expertise in answering requests.
Answer incoming calls from customers and potential customers, explaining the proper use of the software and its capabilities.
Troubleshoot customer challenges using systematic and methodical troubleshooting processes.
Utilize online meeting software to conduct meetings with customers and/or fellow employees to enhance customer support and internal training.
Exhibit professionalism in interacting with customers, potential customers, and fellow employees.
Utilize excellent verbal and written communication.
Continuously seek out information and understand that learning is an essential and continuous part of the job.

Requirements

What you’ll need

Minimum of 1+ year experience in a Customer Support role
Have the ability to present information and solutions to challenges in an organized, professional, and understandable fashion, in both writing and verbal fashion.
Able to maintain professionalism and friendliness to customers and fellow employees.
Be self-motivated and fanatical about customer support.
Have a passion for helping small/medium businesses succeed, always searching for ways to best meet their needs.
Exhibit understanding of troubleshooting methodologies to solve customer’s challenges.
Be able to receive training on software and related systems and use such training to support the customer base.
Can research established shared resources and self-learn.
Confident to reach out to more experienced staff for help.
Experience in QuickBooks, accounting, and inventory management software preferred but not required.
Have a suitable office setting for telecommuting.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fullsteam Website LinkedIn All Job Openings 1001 - 5000 employees 💳 Fintech ☁️ SaaS 🤝 B2B Fintech
SaaS
B2B Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets. Customer Support Representative 🔥 3 hours ago 🇺🇸 United States – Remote 💵 $15 - $23 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings.
Learn software through formal and informal training and self-study to gain system expertise to best support customers.
Work with the team to cover all shifts as needed.
Field customer support requests via online customer support software and provides technical expertise in answering requests.
Answer incoming calls from customers and potential customers, explaining the proper use of the software and its capabilities.
Troubleshoot customer challenges using systematic and methodical troubleshooting processes.
Utilize online meeting software to conduct meetings with customers and/or fellow employees to enhance customer support and internal training.
Exhibit professionalism in interacting with customers, potential customers, and fellow employees.
Utilize excellent verbal and written communication.
Continuously seek out information and understand that learning is an essential and continuous part of the job. 🎯 Requirements
Minimum of 1+ year experience in a Customer Support role
Have the ability to present information and solutions to challenges in an organized, professional, and understandable fashion, in both writing and verbal fashion.
Able to maintain professionalism and friendliness to customers and fellow employees.
Be self-motivated and fanatical about customer support.
Have a passion for helping small/medium businesses succeed, always searching for ways to best meet their needs.
Exhibit understanding of troubleshooting methodologies to solve customer’s challenges.
Be able to receive training on software and related systems and use such training to support the customer base.
Can research established shared resources and self-learn.
Confident to reach out to more experienced staff for help.
Experience in QuickBooks, accounting, and inventory management software preferred but not required.
Have a suitable office setting for telecommuting. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 4 hours ago TerminixSIS India 501 - 1000 🤝 B2B 🏢 Enterprise 📋 Compliance Website LinkedIn All Job Openings Customer Service Representative handling inbound and outbound inquiries to provide solutions for Rentokil's pest control services. Cultivating customer relationships and supporting branch personnel for scheduling issues. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Bilingual Customer Care Representative 🔥 6 hours ago Assurant 10,000+ employees 💸 Finance 👥 B2C Website LinkedIn All Job Openings Customer Care Representative handling inbound inquiries and resolving issues for Assurant customers. Providing a supportive and inclusive environment while delivering exceptional service. 🇺🇸 United States – Remote 💵 $15 - $27 / hour 💰 Post-IPO Debt on 2023-02 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Experience Specialist 🔥 8 hours ago Aqua Finance, Inc. 201 - 500 👥 B2C 💸 Finance 🛍️ eCommerce Website LinkedIn All Job Openings Customer Experience Specialist delivering exceptional service handling customer communications and inquiries at Aqua Finance. Resolving issues and ensuring positive experiences throughout the loan process. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Customer Support Specialist – Pacific Time Hours 🔥 9 hours ago Trupanion 1001 - 5000 👥 B2C 🧘 Wellness Website LinkedIn All Job Openings Customer Support Specialist at Trupanion providing exceptional support for pet insurance via phone, chat, and email in a fast-paced environment. 🇺🇸 United States – Remote 💵 $21 / hour 💰 $60M Post-IPO Equity on 2020-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Service Representative I 🔥 10 hours ago Utica National Insurance Group 1001 - 5000 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Customer Service Representative at Utica National Insurance Group processing business transactions and maintaining customer relations in the insurance sector. Collaborating with stakeholders and ensuring timely processing and documentation. 🇺🇸 United States – Remote 💵 $39k - $50k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer supporttroubleshooting methodologiessoftware trainingtechnical expertisesystem expertiseQuickBooksaccounting softwareinventory management software

Soft Skills

customer serviceprofessionalismverbal communicationwritten communicationself-motivationfriendlinessorganizational skillsproblem-solvingteam collaborationcontinuous learning