Customer Care Representative

Fullsteam

Bilingual Customer Care Representative role at Fullsteam, managing support inquiries and assisting customers with complex issues in a dynamic environment. Responsibilities include call handling, accounting support, and team collaboration.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $25 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high call volumes and resolve complex support issues efficiently. Proficient in Microsoft Excel and Word for documentation and reporting, while maintaining professionalism and attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsMicrosoft Excel ProficiencyOrganizational SkillsVerbal and Written Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPayment ProcessingDebt CollectionBasic AccountingCustomer SupportCall Center ExperienceDocumentationTroubleshootingMultitaskingAttention to Detail

Soft Skills

ProfessionalismPositive AttitudeAdaptabilityReliabilityTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft Word

Industry Keywords

Customer CallsInbound CallsOutbound CallsCustomer RelationshipsFast-Paced EnvironmentPunctualityFluent in EnglishHigh School Diploma

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound customer calls professionally and efficiently
Assist customers with complex support issues and provide timely resolutions
Maintain excellent customer service and positive customer relationships
Support accounting functions including data entry, payment processing, account updates, and debt collection
Assist with collections and follow up on outstanding balances
Troubleshoot problems and identify effective solutions quickly
Accurately document customer interactions and account activity
Collaborate with team members and other departments to resolve issues
Maintain organized records and ensure attention to detail in daily tasks
Utilize Microsoft Excel and Word for reporting, documentation, and administrative tasks
Adapt quickly to new systems, procedures, and responsibilities
Maintain a positive attitude and professionalism in a fast-paced work environment
Perform additional administrative and customer support duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Fluent in English
Minimum of 1–2 years of customer service or call center experience preferred
Experience handling high call volume and customer inquiries
Basic accounting and collections experience preferred
Basic proficiency in Microsoft Excel and Microsoft Word
Strong verbal and written communication skills
Ability to multitask and work effectively in a fast-paced environment
Strong problem-solving and organizational skills
Ability to maintain professionalism and a positive attitude under pressure
Reliable attendance and punctuality
Ability to learn new systems and processes quickly
Must be authorized to work in the United States

Benefits

Comp & perks

Competitive benefits and an opportunity to grow within the company