Support Representative

Fullsteam

Support Representative role providing inbound phone and email support for POS software customers. Troubleshooting technical issues and managing support tickets in a call center environment.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $20 per hourWebsite

About the role

Key responsibilities & impact

Provide inbound phone and email support for POS software customers
Troubleshoot application and Basic Windows OS issues
Accurately document, manage, and resolve support tickets
Maintain individual ticket volume and productivity metrics
Assist customers with technical questions and operational issues
Escalate complex issues appropriately while maintaining customer communication
Participate in weekend and rotational coverage schedules as required

Requirements

What you’ll need

Experience supporting customers via phone and email in a technical or call center environment
Working knowledge of Windows operating systems
Familiarity with Microsoft 365 applications
Basic understanding of Windows networking concepts
General technical troubleshooting experience

Benefits

Comp & perks

Inclusive workplace that values diversity of thought, experience, and background
Equal Opportunity/Affirmative Action employer

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingWindows operating systemsWindows networking conceptsPOS software supportsupport ticket management

Soft Skills

customer communicationproblem-solvingtime managementteam collaboration