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Support Representative
FullsteamSupport Representative role providing inbound phone and email support for POS software customers. Troubleshooting technical issues and managing support tickets in a call center environment.
About the role
Key responsibilities & impact- Provide inbound phone and email support for POS software customers
- Troubleshoot application and Basic Windows OS issues
- Accurately document, manage, and resolve support tickets
- Maintain individual ticket volume and productivity metrics
- Assist customers with technical questions and operational issues
- Escalate complex issues appropriately while maintaining customer communication
- Participate in weekend and rotational coverage schedules as required
Requirements
What you’ll need- Experience supporting customers via phone and email in a technical or call center environment
- Working knowledge of Windows operating systems
- Familiarity with Microsoft 365 applications
- Basic understanding of Windows networking concepts
- General technical troubleshooting experience
Benefits
Comp & perks- Inclusive workplace that values diversity of thought, experience, and background
- Equal Opportunity/Affirmative Action employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingWindows operating systemsWindows networking conceptsPOS software supportsupport ticket management
Soft Skills
customer communicationproblem-solvingtime managementteam collaboration