Fortive

Customer Support

• Schedule service jobs
• Invoicing FS and ES Jobs for EMEA
• Prepare training courses
• Perform pre-job discussion
• Coordinate health & safety plant requirements
• Update Job Tracking System, Service Database & Record Systems
• Coordinate rentals and instrument shipment
• Preparation of new service invoices (Oracle FS Dispatcher)
• Quote preparation for EU Sales Team
• Update contact data
• Issue opportunities and cases for quotes in salesforce
• Preview purchase orders
• Get from customer missing documents & information
• Coordinate vendor registration
• Coordination and collection of FS job forecast and invoices
• Follow up on invoices for collection (Oracle Collections & Receivables)
• Provide manuals & marketing material to customers as required
• Coordinate document submission for bids and tenders
• Legal e-mail management, Invoices, coordination with 5 Lex consultant.

Senior Office Administrator, Customer Service

Technical Program Manager

• Build and manage strong relationships with OEM and ODM partners, acting as the primary technical and operational interface.
• Establish clear communication channels, governance models, and escalation paths to ensure alignment and accountability.
• Drive partner performance through structured reviews, KPIs, and continuous improvement initiatives.
• Optimize processes that support an outsourced hardware development model.
• Drive program discipline around planning, execution, risk management, and change control.
• Ensure partners adhere to engineering standards, quality expectations, and compliance requirements.
• Collaborate with product management to translate roadmap priorities into actionable program plans.
• Drive cross‑functional alignment across engineering, supply chain, quality, and operations to ensure successful delivery.
• Track program milestones, dependencies, and risks, ensuring transparency and proactive mitigation to meet time to market expectations.
• Serve as a bridge between internal engineering, product and operations teams and external partners, ensuring technical requirements are understood and met.
• Facilitate design reviews, technical deep dives, and issue‑resolution sessions.
• Influence decision‑making through data‑driven insights and structured program reporting.

Sales

• Support and optimize back-end partner operations across recruiting, onboarding, growth, and renewals
• Continuously improve operational processes to enhance partner experience and internal efficiency
• Drive the quote-to-order process for partner deals, including coordination across systems and teams to enable fast and accurate execution
• Manage and optimize renewals workflows to improve retention, minimize churn, and enhance forecast accuracy
• Establish proactive renewal management practices (e.g., daily/visual management) to prevent late or missed renewals
• Design and implement automated workflows to reduce manual effort and increase scalability of partner support
• Leverage the Fortive Business System (FBS), Lean, or similar methodologies to continuously improve processes and eliminate waste
• Document and evolve standard work for quoting, renewals, and partner operations
• Manage lead routing, tracking, and attribution for partner-driven opportunities
• Serve as the primary liaison with technical teams for partner portal development, ongoing management, and issue resolution
• Drive portal enhancements to improve usability, self-service, and partner engagement
• Refine and operationalize the partner onboarding program to accelerate time-to-revenue
• Partner with the Enablement team to develop scalable onboarding and training content
• Design and implement systems to track onboarding progress, completion rates, and performance
• Partner with leadership to operationalize evolving partner program structures, policies and requirements
• Ensure systems, processes, and reporting scale to support future program enhancements

Partner Sales Specialist

Support Engineer

• Act as the first point of contact for customers and internal users via phone, chat, email, and support portal
• Diagnose and resolve common product issues using knowledge base articles, runbooks, and standard procedures
• Collect and document key information (e.g., issue details, environment, impact, steps to reproduce) to ensure accurate case management
• Log, categorize, prioritize, and manage tickets in ITSM/CRM systems (e.g., ServiceNow, Zendesk, Jira Service Management)
• Meet established service level agreements (SLAs) for response and resolution on low- to medium-complexity cases
• Escalate more complex or high-priority issues (P1/P2) following defined processes
• Guide customers through workarounds, product features, and self-service resources
• Contribute to improving internal knowledge bases by creating and updating articles
• Monitor ticket queues and ensure timely follow-up through to resolution
• Support customer satisfaction efforts by ensuring surveys are completed and feedback is captured.

Technical Customer Support

Architect

• Define and own the architecture vision, standards, and roadmap for assigned products or product lines
• Design scalable, high-performance, and resilient systems across application, integration, data, and AI layers
• Establish and maintain current-state and future-state architecture documentation
• Embed with engineering teams to co-design solutions for key initiatives and roadmap delivery
• Lead architecture reviews, design sessions, and tradeoff discussions
• Balance speed vs quality, enabling rapid delivery without compromising architecture integrity
• Promote reusable patterns, standards, and developer-friendly approaches
• Enable teams to integrate platform and AI capabilities with minimal friction
• Identify and mitigate architectural risks, performance and scalability concerns, and AI and data-related risks (model performance, data drift, integration complexity)

QA Automation Engineer

• Identify and support AI, automation, and digitalisation opportunities across manufacturing and support processes
• Analyse production systems and workflows to identify inefficiencies, variation, and improvement potential
• Develop and help implement AI-enabled solutions using data from manufacturing, quality, and business systems
• Contribute to practical physical AI applications such as machine vision, predictive maintenance, robotics support, and smart sensing
• Work with cross-functional teams to ensure solutions address operational needs and can be adopted successfully
• Support digital transformation projects from idea through pilot, validation, implementation, and sustainment
• Create dashboards, workflows, and decision-support tools that improve visibility and problem solving
• Apply structured improvement methods such as Lean, root cause analysis, FMEA, and statistical thinking
• Help ensure that solutions are secure, maintainable, and aligned with technical, safety, and organisational standards
• Keep up to date with relevant developments in AI, automation, and digital manufacturing, and assess their practical value for the site

Industrial AI & Automation Systems Engineer

• 制定有效的销售策略并实施细分和区域销售计划以实现商业目标。• 通过当前账户渗透和新账户/市场开发推动业务增长。• 确保所有交易符合当地法律法规。• 关键和战略客户管理。• 在高管层建立客户关系。• 与分销商合作管理以赢得业务。• 进行所有与关闭订单有关的销售活动。• 开发和维护销售预测和报告流程以支持业务。

Account, Direct Sales

Operations

• Convert closed opportunities into active projects within Salesforce and PSA systems
• Ensure project setup is accurate, complete, and aligned with financial and reporting requirements
• Act as a backup to the primary Operations Analyst for project creation
• Review incoming quote requests for completeness and clarity
• Generate quotes for standard service offerings using predefined templates and pricing models
• Ensure consistency and accuracy across all standard quotes
• Update project and financial data within Salesforce and related systems
• Ensure alignment between opportunity, quote, and project records
• Support reporting accuracy through clean and consistent data entry
• Manage queue-based requests (e.g., project setup, updates) within defined SLAs
• Help reduce turnaround time for quoting and project creation
• Identify inefficiencies and contribute ideas to improve workflows, templates, and automation
• Partner with Sales, Services Sales, and Delivery teams to clarify inputs
• Escalate non-standard or unclear requests as needed

Associate Operations Analyst

Human Resources

• Resolve escalated cases from Tier 1 requiring advanced policy interpretation or exception handling
• Manage complex issues across areas such as multi-step payroll corrections and retroactive adjustments, benefits escalations and vendor coordination, complex leave and absence cases
• Own cases end-to-end, ensuring accuracy, timeliness, and clear communication
• Serve as a trusted escalation point while minimizing unnecessary involvement of HRBPs and COEs
• Execute complex HR transactions in core systems (e.g., Oracle, ServiceNow)
• Analyze and resolve data integrity issues across systems and processes
• Generate, create, and analyze standard and ad hoc reports
• Identify root causes of recurring errors, system gaps, and manual workarounds
• Ensure compliance with established controls, policies, and audit requirements
• Partner with HR Tech and HRTO to test, validate, and refine system or process changes
• Act as the primary owner of Tier 2 cases, coordinating across Payroll, Total Rewards, Employee Relations, Legal, COEs, HR Technology, and HRBPs
• Set clear expectations with employees and managers regarding resolution timelines and next steps
• Ensure issues are resolved effectively without re-escalation or 'recycling'
• Escalate to Tier 3 or specialized teams only when appropriate, with complete context
• Identify systemic issues through analysis of case trends, escalations, and rework, and recommend and support solutions

Senior HR Operations Specialist

Sales Engineer

• Lead, coach, and develop a team of Sales Engineers / Solution Consultants supporting enterprise and commercial opportunities.
• Partner with Sales leadership to improve technical sales strategy, account planning, discovery quality, demo execution, mutual action plans, and late-stage deal conversion.
• Build scalable pre-sales processes, playbooks, demo standards, qualification frameworks, and enablement programs.
• Own the quality of solution discovery, business-value mapping, platform storytelling, technical validation, and executive-level presentations.
• Help prospects understand how ServiceChannel supports work order management, asset management, provider performance, spend visibility, compliance, integrations, managed services, marketplace strategy, and AI-enabled facilities workflows.
• Support strategic deals directly as an executive pre-sales leader, including complex enterprise evaluations, procurement cycles, security reviews, and senior stakeholder meetings.
• Partner with Product, Marketing, Customer Success, Implementation, and Operations to translate market feedback into sharper positioning, roadmap input, and stronger customer outcomes.
• Improve the team’s use of CRM, demo environments, discovery notes, win/loss insights, and performance metrics.
• Establish a culture of preparation, commercial judgment, customer empathy, continuous improvement, and crisp execution.

Director of Sales Engineering

Field Engineer

• Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as a part of a cross-functional work group.
• Manages all responsibilities of primary territory, including compliance and documentation requirements.
• Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
• Performs preventive maintenance and documents performance and maintenance records on equipment.
• Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service division.
• Provides support and responds to customers related to critical service.
• Determines cause(s), troubleshoots, and performs corrective action as required.
• Completes all assigned training and documentation requirements within assigned due dates.
• May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.
• Devises project plans for the installation-planning phase of new equipment.
• Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction.
• Completes all activities within the Service System through daily updates and documentation.
• Completes all processing of RMA returns to support individual usage of supporting parts and equipment.
• Manage personal “trunk” inventory and complete required audits to support thereof.
• Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise.
• Provides feedback/suggestions for design improvement opportunity.
• Beta site support/installation. Performs other duties assigned as needed.

Field Service Engineer

Customer Success Manager

• Exposure to various facets of the business
• Triaging and replying to client requests
• Working with engineering and production teams to ensure a smooth client experience
• Continuous improvement for customers, products, processes, and self
• Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
• Act as tier 1 phone support for inbound calls, escalating to appropriate departments
• Some quoting functions may be required
• Ability to evaluate problems and propose solutions

Customer Success Specialist

• Drive revenue growth across Landauer’s Industrial & Government segment within Fluke Health Solutions, with primary emphasis on commercial nuclear power accounts and related stakeholders.
• Develop and execute account strategies that align Landauer’s dosimetry capabilities with customer needs in radiation protection, outage support, dose-of-record management, ALARA programs, and emergency preparedness.
• Serve as a trusted technical and commercial partner to nuclear power plant customers by leading discovery conversations, solution positioning, technical presentations, and proposal development.
• Leverage deep knowledge of dosimetry operations, badge processing workflows, contractor dose tracking, and audit-defensible reporting to identify customer pain points and articulate Landauer’s value.
• Partner cross-functionally with marketing, product management, service, and leadership teams to translate voice-of-customer insights into segment growth strategies and solution enhancements.
• Support customer evaluations, pilots, onboarding, and implementation efforts to ensure successful adoption and long-term retention.
• Represent Landauer and Fluke Health Solutions at industry meetings, customer site visits, and trade events, building credibility and strengthening relationships within the nuclear power community.
• Maintain a strong understanding of market dynamics, competitive activity, and regulatory expectations that shape dosimetry purchasing decisions in nuclear power.

Industrial & Government Sales Specialist – Nuclear Power

Manager

• Lead the development and execution of Fluke’s indirect sales strategy across the region.
• Work closely with distributors, partners, and internal teams to drive profitable growth and expand market coverage.
• Report directly to the General Manager, LATAM, and play a key role on the regional commercial leadership team.
• Define and execute the LATAM channel strategy aligned with regional business priorities.
• Identify growth opportunities by country, industry segment, and partner profile.
• Build structured channel plans that balance long‑term strategy with near‑term execution.
• Drive revenue growth, profitability, and market share through optimized partner coverage.
• Build strong, trust‑based relationships with distributors and channel partners across LATAM.
• Develop joint business plans, including sales targets, pipeline development, and growth initiatives.
• Ensure effective execution of regional and local commercial programs (promotions, incentives, campaigns).

Senior Office Administrator, Customer Service

Technical Program Manager

Partner Sales Specialist

Technical Customer Support

Architect

Industrial AI & Automation Systems Engineer

Partner Sales Specialist

Account, Direct Sales

Associate Operations Analyst

Senior HR Operations Specialist

Director of Sales Engineering

Field Service Engineer

Customer Success Specialist

Industrial & Government Sales Specialist – Nuclear Power

Channel Manager