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About the role
Key responsibilities & impact- Lead, coach, and develop a team of Sales Engineers / Solution Consultants supporting enterprise and commercial opportunities.
- Partner with Sales leadership to improve technical sales strategy, account planning, discovery quality, demo execution, mutual action plans, and late-stage deal conversion.
- Build scalable pre-sales processes, playbooks, demo standards, qualification frameworks, and enablement programs.
- Own the quality of solution discovery, business-value mapping, platform storytelling, technical validation, and executive-level presentations.
- Help prospects understand how ServiceChannel supports work order management, asset management, provider performance, spend visibility, compliance, integrations, managed services, marketplace strategy, and AI-enabled facilities workflows.
- Support strategic deals directly as an executive pre-sales leader, including complex enterprise evaluations, procurement cycles, security reviews, and senior stakeholder meetings.
- Partner with Product, Marketing, Customer Success, Implementation, and Operations to translate market feedback into sharper positioning, roadmap input, and stronger customer outcomes.
- Improve the team’s use of CRM, demo environments, discovery notes, win/loss insights, and performance metrics.
- Establish a culture of preparation, commercial judgment, customer empathy, continuous improvement, and crisp execution.
Requirements
What you’ll need- 8+ years of experience in Sales Engineering, Solution Consulting, Value Engineering, Technical Pre-Sales, or related enterprise SaaS roles.
- 3+ years leading Sales Engineering or Solution Consulting teams.
- Proven success supporting complex B2B SaaS sales cycles with multiple stakeholders, technical validation, procurement, security, integration, and executive approval steps.
- Strong ability to connect platform capabilities to business outcomes, ROI, operational efficiency, risk reduction, and customer experience.
- Experience coaching teams on discovery, demo strategy, storytelling, objection handling, and executive communication.
- Working knowledge of enterprise SaaS architecture, APIs/integrations, data workflows, analytics, implementation handoffs, and customer lifecycle considerations.
- Strong cross-functional instincts with Product, Sales, Marketing, Customer Success, Services, and Implementation teams.
- Operational discipline with CRM hygiene, forecasting inputs, deal inspection, process improvement, and performance management.
- Excellent written and verbal communication skills, with the ability to influence technical and non-technical audiences.
Benefits
Comp & perks- medical, dental, vision, life and disability insurance
- HSA options
- 401(k)
- wellness programs
- paid parental leave
- tuition reimbursement
- paid time off to volunteer
- other benefits designed to support balanced, well-rounded lives.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales EngineeringSolution ConsultingValue EngineeringTechnical Pre-SalesEnterprise SaaS ArchitectureAPIs/IntegrationsData WorkflowsAnalyticsBusiness-Value MappingDemo Strategy
Soft Skills
CoachingCommunicationCustomer EmpathyCommercial JudgmentContinuous Improvement
