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About the role
Key responsibilities & impact- Support and optimize back-end partner operations across recruiting, onboarding, growth, and renewals
- Continuously improve operational processes to enhance partner experience and internal efficiency
- Drive the quote-to-order process for partner deals, including coordination across systems and teams to enable fast and accurate execution
- Manage and optimize renewals workflows to improve retention, minimize churn, and enhance forecast accuracy
- Establish proactive renewal management practices (e.g., daily/visual management) to prevent late or missed renewals
- Design and implement automated workflows to reduce manual effort and increase scalability of partner support
- Leverage the Fortive Business System (FBS), Lean, or similar methodologies to continuously improve processes and eliminate waste
- Document and evolve standard work for quoting, renewals, and partner operations
- Manage lead routing, tracking, and attribution for partner-driven opportunities
- Serve as the primary liaison with technical teams for partner portal development, ongoing management, and issue resolution
- Drive portal enhancements to improve usability, self-service, and partner engagement
- Refine and operationalize the partner onboarding program to accelerate time-to-revenue
- Partner with the Enablement team to develop scalable onboarding and training content
- Design and implement systems to track onboarding progress, completion rates, and performance
- Partner with leadership to operationalize evolving partner program structures, policies and requirements
- Ensure systems, processes, and reporting scale to support future program enhancements
Requirements
What you’ll need- 5+ years of experience in Partner Operations, Sales Operations, or Business Operations (preferably in a SaaS or channel-driven environment)
- Strong experience with CRM systems (e.g., Salesforce) and partner portals
- Expert in quote and renewal processing
- Demonstrated expertise in workflow automation, process design, and optimization
- Excellent communication, stakeholder management, and problem-solving skills
- Proven ability to lead cross-functional initiatives and drive alignment
- Ability to operate both strategically and tactically in a fast-paced environment
- Comfort working in ambiguity with aggressive timelines
- Experience supporting channel / partner ecosystems at scale
- Familiarity with deal registration, renewal management, and partner lifecycle workflows
- Experience optimizing or scaling partner programs
Benefits
Comp & perks- A dynamic, international team environment with colleagues across the globe.
- Opportunities to develop, grow, and build your success in a fast-moving SaaS company.
- Competitive remuneration and benefits package.
- An inclusive culture where new ideas and initiatives are welcomed, and your work has real impact.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workflow AutomationProcess DesignQuote ProcessingRenewal ManagementPartner Lifecycle Management
Soft Skills
Excellent CommunicationStakeholder ManagementProblem-SolvingStrategic And Tactical OperationsAdaptability In Ambiguity