Senior Office Administrator, Customer Service

Fortive

Contract Administrator managing Field Service and Expert Service invoicing and scheduling for EMEA. Coordinating customer service and finance activities while working between home office and Milano premises.

Posted 7/6/2026full-timeMilano • 🇮🇹 ItalySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling service jobs, invoicing, and coordinating health and safety requirements while ensuring compliance with regulations. Proficient in managing documentation and communication with vendors and customers in both English and Italian.

Highest-signal resume keywords

Invoicing ManagementOracle Software ProficiencyHealth And Safety ComplianceDocument CoordinationBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Job SchedulingInvoicingDocument PreparationJob Tracking System ManagementOracle FS DispatcherSalesforce ManagementVendor RegistrationPurchase Order ManagementHealth And Safety DocumentationSupplier Qualification Procedures

Tools & Technologies

MS OfficeOracle CollectionsService DatabaseRecord Systems

Industry Keywords

Health And Safety RequirementsPower Plant Access ProceduresItalian Regulation ComplianceTraining Course PreparationEMEA Operations

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Schedule service jobs
Invoicing FS and ES Jobs for EMEA
Prepare training courses
Perform pre-job discussion
Coordinate health & safety plant requirements
Update Job Tracking System, Service Database & Record Systems
Coordinate rentals and instrument shipment
Preparation of new service invoices (Oracle FS Dispatcher)
Quote preparation for EU Sales Team
Update contact data
Issue opportunities and cases for quotes in salesforce
Preview purchase orders
Get from customer missing documents & information
Coordinate vendor registration
Coordination and collection of FS job forecast and invoices
Follow up on invoices for collection (Oracle Collections & Receivables)
Provide manuals & marketing material to customers as required
Coordinate document submission for bids and tenders
Legal e-mail management, Invoices, coordination with 5 Lex consultant.

Requirements

What you’ll need

Post-secondary education in administrative, business or engineering field
10+ year related working experience
Working knowledge of MS Office
Solid working knowledge of Oracle
Knowledge of Health and Safety requirements, documentations and procedures for accessing Power Plants
Solid knowledge of procedures and documentations required by for supplier qualification according to Italian Regulation.
Working language is English and Italian. Fluency in other European languages is preferred.

Benefits

Comp & perks

Home office, presence at Qualitrol Italia premises when required