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Senior Office Administrator, Customer Service
FortiveContract Administrator managing Field Service and Expert Service invoicing and scheduling for EMEA. Coordinating customer service and finance activities while working between home office and Milano premises.
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Schedule service jobs
- Invoicing FS and ES Jobs for EMEA
- Prepare training courses
- Perform pre-job discussion
- Coordinate health & safety plant requirements
- Update Job Tracking System, Service Database & Record Systems
- Coordinate rentals and instrument shipment
- Preparation of new service invoices (Oracle FS Dispatcher)
- Quote preparation for EU Sales Team
- Update contact data
- Issue opportunities and cases for quotes in salesforce
- Preview purchase orders
- Get from customer missing documents & information
- Coordinate vendor registration
- Coordination and collection of FS job forecast and invoices
- Follow up on invoices for collection (Oracle Collections & Receivables)
- Provide manuals & marketing material to customers as required
- Coordinate document submission for bids and tenders
- Legal e-mail management, Invoices, coordination with 5 Lex consultant.
Requirements
What you’ll need- Post-secondary education in administrative, business or engineering field
- 10+ year related working experience
- Working knowledge of MS Office
- Solid working knowledge of Oracle
- Knowledge of Health and Safety requirements, documentations and procedures for accessing Power Plants
- Solid knowledge of procedures and documentations required by for supplier qualification according to Italian Regulation.
- Working language is English and Italian. Fluency in other European languages is preferred.
Benefits
Comp & perks- Home office, presence at Qualitrol Italia premises when required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Job SchedulingInvoicingDocument PreparationJob Tracking System ManagementOracle FS DispatcherSalesforce ManagementVendor RegistrationPurchase Order ManagementHealth And Safety DocumentationSupplier Qualification Procedures