Farmers Insurance

Attorney

• Responsible for the competent, ethical, and diligent representation of clients in all cases assigned by supervisor
• Handles cases of moderate complexity and/or exposure, or assists in cases of greater complexity and/or exposure
• Preparation of pleadings, motions, discovery, and briefs
• Attendance at hearings, conferences, interviews and trials or arbitrations
• Performance of any other tasks or duties necessary for the proper representation of clients
• Functionally supervises attorneys who have been requested to assist the Associate Trial Attorney in the handling of particular cases
• Consults with and renders opinions to members of the Claims Department regarding insurance policy questions and questions concerning the legal aspects of the handling of personal injury claims
• Keeps supervisor informed of the work being done for clients and of any and all problems encountered
• Maintains and updates computerized litigation support systems for assigned caseloads
• Fully virtual work with in-person appearances and trials as required

Insurance Defense Attorney

Human Resources

• Partners with and brokers expertise from cross-functional teams within and outside of Human Resources to develop strategies impacting talent management, employee experience and retention, performance management, change management, diversity and inclusion, workforce planning, organizational design, and drives key people initiatives through development and execution phases.
• Drives the talent strategy, including assessing talent gaps, leading talent and succession planning discussions, proactively researching external best practices, and brokering solutions for developing diverse talent.
• Supports a performance culture through establishment of business unit performance objectives, and uses data driven insights to develop, guide and direct strategic solutions resulting in improved performance and differentiation.
• Customizes onboarding plans for senior leaders as needed.
• Develops and translates vision and strategy into clear, actionable human capital plans.
• Thought partners with stakeholders on creating and documenting effective organizational design and structure to meet current and future business objectives.
• Consults with senior business leaders on the implementation of organizational design changes, communication plans and monitoring impact of the change.
• Consults with leaders on continuous workforce changes including analyzing, forecasting and planning workforce supply and demand, assessing gaps, and determining targeted talent management interventions to ensure the business is prepared with the right people and skills.
• Leads and supports enterprise people initiatives, providing consultation on policy alignment, change management and communications, including identifying risks and mitigation plans.
• Proactively seeks and integrates feedback from key stakeholders.
• Improves the employee experience and retention by using internal and external data, cross-functional experts and feedback channels to strategically design people strategies for multiple business units.
• Interacts as needed, with people leaders and employees on complex or sensitive human resource and employment issues.

Senior HR Business Partner

Data Engineer

• Acquire, curate, and publish data both on-prem and in the cloud for analytical and operational uses
• Ensure data is in a ready-to-use form creating a single version of the truth across all data consumers
• Coach and support business/technology users, reporting and visualization specialists, and data scientists
• Independently lead design, development, and implementation of complex data projects including data models, pipelines, and API integrations
• Adhere to data governance guidelines and architectural principles
• Work in a hybrid setting with option to work remotely as described by Farmers

Senior Data Engineer

Backend Engineer

• Performs backend engineering in Python, with Pandas and Pytest libraries.
• Supports and responds to the testing team to independently analyze and fix bugs or defects.
• Continuous improvement of bespoke in-house software solutions via architecting and implementing net new features and improving or refactoring existing features.
• Independently write high-quality, well-documented code that adheres to best practices and has full automated test coverage.
• Read existing code and become quickly familiar and comfortable with large codebase with adherence to specific in-house quality and style conventions.
• Supports data science teams who utilize the outputs of the software and train the models that are incorporated into the software solution.
• Lead Quality Assurance and Quality Control efforts across the code-base, maintaining overall integrity of the custom code-base, enforcing internal standards for best-practices and serving as the lead developer interfacing with collaborating team across the enterprise.
• Demonstrates strong people leadership by fostering a culture of trust, inclusion, and high performance; sets clear expectations, provides timely feedback, and supports career development by providing ongoing coaching and feedback in highly technical and specialized knowledge domains.
• Aligns team capabilities with strategic goals, leads through change with clarity, and ensures operational excellence by modeling company values and driving accountability across the team.
• Oversees implementation of new features within custom in-house software solutions using advanced coding skills in python within an AWS ecosystem.
• Produces finalized and reg-compliant detailed technical documentation for the custom in-house software solutions.
• Oversees collaborations with data science teams to support Batch custom in-house software solutions application used in RnD and Machine Learning model development.
• Independently leads development by leveraging an advanced knowledge of object-oriented programming, first-rate python coding skills, and a keen sense for optimizing business process to re-factor and improve the custom in-house software solutions.
• Performs other duties as assigned.

Lead Python Developer

• Provides leadership and strategic direction to HRBPs and Sr HRBPs supporting IT, Farmers Business Solutions, and Service Operations.
• Partners with Head of HR Partnerships and reporting HRBPs to manage and coordinate a full range of strategic and HR requirements.
• Promotes a positive, productive, diverse and supportive working environment and culture.
• Serves as the principal Human Resource Business Partner and relationship manager.
• Consults on human capital initiatives impacting business objectives: strategic workforce planning, organization and job design, talent management, organizational and performance management, learning, compensation, and operations.
• Partners with PCC Leadership Team to contribute to people strategy creation and day-to-day plans for Farmers HR team.
• Facilitates line of sight initiatives to build a high-performing organization aligned with leadership agenda.
• Ensures leadership and coaching culture is cascaded throughout the organization.
• Drives people processes (performance, development, and career) to ensure employee performance and capabilities meet standards.
• Works with executive leadership to formulate human capital strategy and workforce plan for attracting and retaining talent; implements necessary processes and policies.
• Translates business demand into HR service delivery needs, leveraging Centers of Expertise and back office/shared services.
• Works with senior leadership to build effective organizational design and leadership team.

Head of HR Business Partners

Consultant

• Senior Nurse Consultant accountable for reviewing medical aspects of complex claim files for multiple lines of business and developing chronological reports analyzing bodily injury, treatment, and future treatments.
• Provide litigation support through review of complex claim files, prepare deposition questions, provide discovery and expert retention recommendations, and attend mediations/depositions to clarify medical aspects.
• Conduct new hire orientation for Nurse Consultants, mentor peers, lead projects, maintain SharePoint, and deliver training on medical topics to Claims professionals.
• Research and monitor developments in medical treatment options and technologies; perform other duties as assigned.

Senior Nurse Consultant

Customer Success Manager

• SUMMARY: This position directs strategic customer success and retention efforts across Farmers Insurance brands, transforming the service operation from a cost center into a key revenue-generating asset. The Head of Customer Success and Retention is a visionary leader who sets the long-term vision and drives cross-functional initiatives to retain and deepen customer relationships, increase product penetration, and deliver exceptional service in alignment with Farmers profitability and growth objectives. Achieve this success by building and scaling innovative platforms like the Customer Retention Team, Farmers Service Advantage and the Independent Agent (IA) Service Center. This role manages collaborative relationships with senior and executive leadership to align strategies with broader business objectives and near-term outcomes. BUSINESS ACCOUNTABILTIES: Customer Success & Deepening: Develop the vision and execute a comprehensive strategy to drive retention, cross-selling, and up-selling within the service operations. Implement a framework that leverages customer lifetime value and deepening propensity to proactively identify opportunities to bundle products and grow and retain customer relationships. Farmers Service Advantage & IA Service Center: Provide executive oversight for the rapid scaling and transformation of the Farmers Service Advantage and Independent Agent (IA) Service Center programs. Ensure these platforms deliver a cost-neutral seamless, high-touch service experience that empowers agents to focus on new business acquisition and growth. Revenue Generation: Transform the customer service contact centers from a cost center to a revenue-generating operation. Establish and track key performance indicators (KPIs) focused on cross-sell conversion rates, policy retention, and premium growth from existing customer relationships. Retention Efforts: Set the strategic vision and consolidate retention operations across multiple Farmers Insurance brands. Staffing and Training: Ensure the expansion of customer success staffing, training, best practices, and technology enable future value and build a global highly trained and productive workforce. Cross-functional Collaboration: Act as the primary champion for the customer at the executive level, ensuring all business functions - including Marketing, Product, CX, Underwriting, and Distribution - are strategically aligned to deliver a cohesive and exceptional customer experience. Collaborate and provide thought leadership to partner teams that drive both service excellence and profitable growth. Organizational Leadership: Build, develop, and lead a high-performing and scalable global organization. Foster a culture of innovation and accountability, and serve as an inspirational leader and mentor to the Customer and Agent Solutions (CAS) team. As a member of the senior leadership team, set the vision and strategic direction for customer success and retention, directly influencing company-wide technology, policy, product development, and market positioning. Process Improvement & Transformation: Champion data and digital transformation initiatives within the Customer Success and Retention team, leveraging AI and other modern technologies to optimize processes, reduce costs, and enhance the customer and agent experience. P&L Ownership: Own the P&L for the customer success and retention organization. Be accountable for managing multi-million dollar budgets, driving profitable growth, and delivering a significant return on investment for all service-related customer-facing initiatives. KEY TASKS & ACCOUNTABILITIES: Develop and Execute Customer Success & Retention Strategy: Design and lead a comprehensive strategy to increase customer lifetime value, retention, and revenue through proactive cross-sell and up-sell initiatives. Lead and Transform Customer Service Operations: Consolidate and optimize multi-brand customer service and retention functions, transforming contact centers into revenue-generating operations. Oversee Key Service Programs (Farmers Service Advantage & IA Service Center): Provide executive oversight to ensure these platforms scale effectively, remain cost-neutral, and deliver high-touch support that drives agent productivity and growth. Build and Lead a High-Performing Global Team: Recruit, develop, and manage a skilled global workforce, fostering a culture of innovation, customer-centricity, and accountability. Champion Digital Transformation and Process Optimization: Drive continuous improvement by leveraging AI and modern technologies to streamline operations, enhance the customer/agent experience, and reduce costs. Own P&L and Deliver Operational & Financial Results: Manage multi-million dollar budgets, track key performance metrics, and ensure strong ROI across all customer-facing service initiatives. PEOPLE MANAGEMENT ACCOUNTABILITIES: Organizational Leadership & Team Development: Build, develop, and lead a high-performing, scalable, and globally distributed team. Provide mentorship and inspirational leadership to the Customer and Agent Solutions (CAS) organization. Staffing, Hiring & Workforce Planning: Ensure appropriate staffing levels across service operations. Oversee strategic hiring, workforce expansion, and resource allocation to support future growth and customer needs. Training & Capability Building: Implement and continuously evolve training programs and best practices that enhance skill development, service quality, and operational efficiency across all levels of the team. Culture & Engagement: Foster a culture of innovation, customer-centricity, continuous improvement, and accountability. Promote employee engagement and high performance across a global workforce. Performance Management: Set clear expectations and success metrics for teams. Monitor performance and hold individuals and teams accountable for achieving business goals related to customer success, retention, and revenue. Leadership in Transformation: Empower the team to embrace digital transformation, AI, and data-driven decision-making. Champion change management and capability development to support the evolution of customer and agent experiences. TRAVEL & OTHER REQUIREMENTS: This role requires up to 25% travel to support in-person training delivery, vendor and partner engagements, team development activities, and cross-site transformation initiatives. Travel may include visits to operational centers, vendor locations, or corporate offices and will be planned in alignment with business priorities and team needs.

Head of Customer Success and Retention

• Virtual position leading a team of California Attorneys.
• Supervising Attorney responsible for supervision, case assignments, training, managerial and administrative tasks.
• Handles complex/high-exposure cases including pleadings, motions, discovery, hearings, trials or arbitrations.
• Consults with Claims Department on policy and legal aspects of personal injury claims.
• Open to candidates statewide; workplace remote.
• Physical environment may include open office distractions if performed in office.

Supervising Attorney

Project Manager

• Manages all aspects of a medium scale (up to $10MM in budget) or a local aspect of a global project, including schedule, financials, and deliverables.
• Responsible for project planning, monitoring, and reporting.
• Evaluates and authorizes work requests and reviews cost estimates from suppliers.
• Coordinates delivery of work from all parties involved.
• Reviews and approves vendor invoices; produces reports to relevant level of management.
• Accountable for acceptance criteria, obtains sign offs and conducts post implementation reviews.
• Meets project deadlines and manages schedules of subject matter experts.
• Tracks project spend rate and budget projections.
• Integrates all team members and departments to ensure they are cooperating and working together to execute the program
• Forms project teams, including its reporting/organizational structure, and defines roles and responsibilities for each of the team members.
• Measures results in minimizing conflicts among team members and the capability of the team to pull together and support each other's efforts as required.
• Develop and construct project plans.
• Plans will consist of task lists, Gantt charts, and other necessary planning documents.
• Plans should be well thought out, actionable, reasonable and professionally presented.
• Manage the scope, schedule and budget of the project and to limit unnecessary change and expansion of scope that may affect each.

Project Manager II

Customer Support

• You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!
• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• The Day-to-Day Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Evaluate and interpret policy information within prescribed authority limits.
• Access account information and communicate while working in multiple systems.
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Build knowledge and acumen through self-directed learning.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
• Help maintain department knowledge resources to keep them current.
• Actively listen to customer concerns to identify trends or patterns.
• Recognize opportunities for process improvement and makes recommendations to leadership.
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
• May work with external vendors to further address customer needs.
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.

Customer Care Representative

Customer Retention Specialist

• Sr. Director of Customer Retention responsible for shaping vision and execution of enterprise-wide retention initiatives.
• Oversee multiple teams and leaders to execute retention strategies at scale.
• Partner with senior executives across Customer Experience, Digital Strategy, Product, and Operations.
• Accountable for delivering measurable improvements in customer loyalty, operational efficiency, and long-term value.
• Set strategic direction for customer retention aligned with business growth and customer experience goals.
• Drive cross-functional collaboration to integrate retention into product design, service delivery, and digital experiences.
• Oversee development and deployment of tools, analytics, and technologies for proactive and personalized retention efforts.
• Serve as a key voice in executive forums, providing insights and recommendations based on customer data and market trends.
• Lead change management efforts and manage large-scale budgets and resources.
• Champion diversity, equity, and inclusion within the retention organization.

Senior Director, Customer Retention

Data Analyst

Partners with business teams to design and implement basic data and analytics-centric and value-added systems and solutions that enable business outcomes. Develops basic value-based analytics solutions for quality, business process functionality, or other strategic/data/analytic initiatives of limited complexity. Collaborates with cross-functional teams to identify and establish analytics requirements. Creates detailed documentation and business plans that address stakeholder needs. Liaises between IT, Program Management and Business teams for analytics models and data solutions. Trusted business partner working with business leaders and cross-functional teams to identify key challenges and work on resolutions with the goal of improving organizational performance. Develops and implements basic enterprise-wide data integration strategies that utilize various data-marts and data warehouse applications to enhance reporting. Continuously works to improve data platforms, dashboards, and reports to meet emerging and changing business demands and guidelines. Consults with guidance on UAT, technical specifications, strategic planning, contract design, technical support, testing updates, and trainings. Manages data from single sources and uses project management skills to complete simple projects with coaching and guidance. Transmits data and proactively works to ensure data quality. Troubleshoots data issues and devises creative and effective ways to avoid or mitigate issues. Uses basic understanding of data elements, structures, standards typically involved in financial services transactions, reporting, and cloud-based data storage/sharing to adopt and apply standards in a way that satisfies and balances regulatory and compliance requirements with business needs. Job is performed in-person at a Farmers office or virtually at an approved alternative work location.

Senior Business Solutions and Data Analyst

IT Support

• Responsible for reviewing large and/or complex legal bills and resolving billing appeals presented by Farmers panel counsel.
• Oversee the review and payment of legal invoices to determine compliance with Farmers Litigation Guidelines and/or the reasonableness and appropriateness of the charges.
• Provide guidance and support to the audit specialists.
• Review invoices over $25,000 and any invoices where deductions exceed 25% of the total billed.
• Audit complex legal invoices to determine compliance and necessity of activities.
• Handle appeals of deductions and negotiate credits with firms.
• Develop form and brief bank to assist in best practices in litigation management.
• Research and update Ethics Manual regarding Litigation Billing Guidelines and auditing of legal bills.
• Provide input into performance management discussions of LBR Unit members.
• Maintain awareness of litigation management audit industry issues/trends and provide feedback to Claims.
• Develop litigation management audit best practices and provide trend analysis regarding expenditures.
• May perform site audits and single file audits, and complete special projects as assigned.

Attorney Audit Specialist

• Responsible for the competent, ethical, and diligent representation of clients in all cases assigned by supervisor.
• Handles cases of moderate complexity and/or exposure, or assists in cases of greater complexity and/or exposure, including preparation of pleadings, motions, discovery, and briefs, attendance at hearings, conferences, interviews and trials or arbitrations.
• Functionally supervises attorneys who have been requested to assist the Associate Trial Attorney in the handling of particular cases.
• Consults with and renders opinions to members of the Claims Department regarding insurance policy questions and questions concerning the legal aspects of the handling of personal injury claims.
• Maintains and updates computerized litigation support systems for assigned caseloads.
• Performs other functions as assigned.
• Physical actions include carrying and lifting up to 25 pounds, hearing, seeing, standing and walking.

Associate Trial Attorney

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth.
Workplace: Remote (#LI-Remote) This is a virtual position handling cases throughout Utah. Our attorneys are fully virtual with in-person appearances and trials as required.
Responsible for the competent, ethical, and diligent representation of clients in all cases assigned by supervisor. Cases can involve all areas of tort practice. Responsible for handling matters of great complexity and/or exposure. Assists in cases of all complexities and/or exposures. Assists Managing Attorney or Supervising Attorney in the performance of delegated managerial and administrative duties.
Provides job related guidance, supervision and training to other Attorneys. Performs managerial and administrative tasks, and special assignments, as requested by supervisor. Keeps supervisor informed of the work being done for clients and of any and all problems encountered. Consults with and renders opinions to members of the Claims Department regarding insurance policy questions and questions concerning the legal aspects of the handling of personal injury claims.
Supervises cases as assigned and handles cases with unique legal or procedural issues and/or involving severe to catastrophic injuries and/or damages including preparation of pleadings, motions, discovery, and briefs, attendance at hearings, conferences, interviews and trials or arbitrations, and performance of any other tasks or duties necessary for the proper representation of clients.
Functionally supervises attorneys who have been requested to assist the Senior Trial Attorney in the handling of particular cases. Maintains and updates computerized litigation support systems for assigned caseloads. Performs other functions as assigned.
Physical Actions: Carrying and lifting up to 25 pounds, hearing, seeing, standing and walking (including up and down stairs and steps).
Physical Environment: Required job duties are normally performed in a climate-controlled office environment, with some exposure to uncontrollable outside environmental conditions and travel via automobile and/or commercial transportation.

Senior Insurance Defense Trial Attorney

Actuary

• Prepares actuarial analyses of catastrophe loss development and reserves for declared events, supporting financial reporting and strategic insights.
• Assists in the training and development of professional actuarial personnel as assigned.
• Performs special actuarial projects as assigned.
• Performs calculations for the establishment of IBNR (incurred but not reported) loss reserves for assigned lines of insurance.
• High visibility position focusing on enterprise-wide catastrophe reserving across Commercial, Personal Lines, and Specialty.
• Regular communication with outside vendors/services such as Verisk for ISO Declarations and estimates.
• Performs other functions as assigned.
• Physical actions and environment: sedentary work, occasional travel by car or airplane.
• Education: High school diploma or equivalent required; Bachelor's degree preferred and passed three Casualty Actuarial Society exams.

Actuarial Analyst

Account Manager

• Manages an assigned territory of core Foremost Independent Agencies, prospecting and appointing new agencies to drive profitable premium growth.
• Develops and manages agency partnerships; serves as the primary relationship between the agency and Farmers.
• Promotes the Foremost product and service suite within the territory, handling a portfolio of moderately complex accounts.
• Builds premium growth through agency relationships to increase market share.
• Remote role with weekly field travel; hybrid work arrangement with in-office days for those within 50 miles of a Farmers office; occasional field location work.

Sr. Field Territory Manager - Utah

• Job Summary: Manages an assigned territory of core Foremost Independent Agencies; prospects and appoints new agencies; drives profitable premium growth; achieves financial and operational goals.\n• Develops and manages agency partnerships; serves as primary relationship between agency and company.\n• Promotes and supports Foremost products; handles complex accounts; expands market share within territory.\n• Builds premium growth through relationships with agents to maximize agency revenue.\n• Performs other duties as assigned.\n• Physical actions: in-person at a Farmers office or virtually; field locations; travel; ergonomic considerations.\n• Travel: weekly field travel required; may include field locations.

Sr. Field Territory Manager

• Responsible for the competent, ethical, and diligent representation of clients in all cases assigned by supervisor.
• Cases can involve all areas of tort practice.
• Responsible for handling matters of moderate complexity and/or exposure and may assist in the handling of cases assigned to other attorneys.
• Handles cases of moderate complexity and/or exposure, or assists in cases of greater complexity and/or exposure, including preparation of pleadings, motions, discovery, and briefs, attendance at hearings, conferences, interviews and trials or arbitrations, and performance of any other tasks or duties necessary for the proper representation of clients.
• Functionally supervises attorneys who have been requested to assist the Associate Trial Attorney in the handling of particular cases.
• Consults with and renders opinions to members of the Claims Department regarding insurance policy questions and questions concerning the legal aspects of the handling of personal injury claims.
• Keeps supervisor informed of the work being done for clients and of any and all problems encountered.
• Maintains and updates computerized litigation support systems for assigned caseloads.
• Performs other functions as assigned

Legal Assistant

• Research laws, court decisions, documents, opinions, briefs, or other information related to cases.\n• Analyze legal issues and apply appropriate legal principles to determine applicable defenses, relevant arguments and litigation strategy.\n• Prepare briefs, legal memoranda, or statements of issues involved in cases, including appropriate suggestions or recommendations.\n• Review complaints, petitions or motions filed to determine issues involved.\n• Prepare responsive pleadings and correspondence as appropriate.\n• Assist and provide trial attorney support in preparing trial/mediation/arbitration documents and binders.\n• Attend court sessions, depositions, mediations and trials to hear oral arguments and document necessary case information.

Law Clerk - California

• Supervises assigned team members to maximize positive customer experience by identifying, understanding, and resolving inquiries.\n• Focuses on risk acceptability guidelines and favorable profitable business results.\n• Leads assigned team members to maximize team performance and company results.\n• Effectively communicate company strategies related to products and philosophies to team members and monitors team’s understanding.\n• Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance.\n• Inspires, develops and mentors assigned team members, and employees in other units as requested.\n• Hours of Operation: This role will work non-standard hours, which includes nights and weekends.\n• Licensing: This role will require P&C licensing post hire if the individual does not possess the license.\n• Hybrid: If an individual is located within 50 miles of a hub location, they will be required to work a hybrid schedule.\n• Monitors all aspects of team performance, including but not limited to, customer experience, work product quality, efficiency, and regulatory guidelines.\n• Creates and implements plans to constantly improve team performance and develop individual team member skill sets.\n• Performs other duties as assigned.

Insurance Defense Attorney

Senior HR Business Partner

Senior Data Engineer

Lead Python Developer

Head of HR Business Partners

Senior Nurse Consultant

Head of Customer Success and Retention

Supervising Attorney

Project Manager II

Customer Care Representative

Senior Director, Customer Retention

Senior Business Solutions and Data Analyst

Attorney Audit Specialist

Associate Trial Attorney

Senior Insurance Defense Trial Attorney

Actuarial Analyst

Sr. Field Territory Manager - Utah

Sr. Field Territory Manager

Insurance Defense Attorney

Law Clerk - California

Customer Care Supervisor