Customer Service Representative, Mutual Funds
Manulife
Customer Care Supervisor
Farmers Insurance
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Kansas, Ohio
Visit company websiteSalary
💰 $70,640 - $125,750 per year
Job Level
Mid-LevelSenior
About the role
- Supervises assigned team members to maximize positive customer experience by identifying, understanding, and resolving inquiries.\n
- Focuses on risk acceptability guidelines and favorable profitable business results.\n
- Leads assigned team members to maximize team performance and company results.\n
- Effectively communicate company strategies related to products and philosophies to team members and monitors team’s understanding.\n
- Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance.\n
- Inspires, develops and mentors assigned team members, and employees in other units as requested.\n
- Hours of Operation: This role will work non-standard hours, which includes nights and weekends.\n
- Licensing: This role will require P&C licensing post hire if the individual does not possess the license.\n
- Hybrid: If an individual is located within 50 miles of a hub location, they will be required to work a hybrid schedule.\n
- Monitors all aspects of team performance, including but not limited to, customer experience, work product quality, efficiency, and regulatory guidelines.\n
- Creates and implements plans to constantly improve team performance and develop individual team member skill sets.\n
- Performs other duties as assigned.
Requirements
- Education Requirements: High School Diploma or equivalent required; Bachelor's degree preferred.\n
- Experience Requirements: Experience working as a Supervisor within a P&C Insurance Call Center highly preferred.\n
- Ability to work under pressure in a fast-paced and complex environment.\n
- Related experience in a senior service support role required.\n
- Licensing: This role will require P&C licensing post hire if the individual does not possess the license.\n
- Hybrid: If an individual is located within 50 miles of a hub location, they will be required to work a hybrid schedule.\n
- Hours of Operation: This role will work non-standard hours, which includes nights and weekends.
