Customer Service Representative – Medical Billing
Trinity Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $28 per hour
Job Level
Junior
About the role
- Performs day-to-day customer service activities within the hospital revenue operations
- Ensures excellent customer satisfaction through timely, accurate and professional follow-up
- Assists patients in the resolution of billing issues
- Provides detailed documentation and reports of customer complaints
- Maintains working knowledge of applicable laws and regulations
Requirements
- High school diploma or Associate's degree in Accounting or Business Administration or related field
- At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems
- Previous service/call center experience
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue cycle functionsbilling resolutiondocumentationreporting
Soft skills
customer servicecustomer satisfactionverbal communicationwritten communicationinterpersonal skills
Certifications
High school diplomaAssociate's degree in AccountingAssociate's degree in Business Administration