Equifax

Customer Success Manager

• The Customer Success Manager - FinTech is responsible for ensuring operational excellence, handling post-sales implementation program management and collaborating with customers in this vertical to ensure they are realizing expected value from Equifax solutions, as well as receiving the best customer experience.
• Ensure operational excellence via the handling of post-sales implementation program management as well as ongoing account support
• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
• Monitor and maintain customer health
• Partner with Relationship Managers in preparing quarterly business reviews
• Drive customer advocacy within Equifax
• Coordinate internal COE teams to benefit of customers
• Provide clients transparency on status of issues/requests
• Assist with resolution of customer support issues

Customer Success Manager – FinTech

Account Manager

• Gerenciar, acompanhar e cultivar o relacionamento com uma carteira de parceiros estratégicos, com foco na rentabilização, aceleração do crescimento e fortalecimento das relações
• Impulsionar o crescimento mútuo através de fortes relacionamentos com parceiros
• Identificar oportunidades de expansão da carteira através de upselling, cross-selling e prospecção de novos negócios com clientes dos parceiros
• Estabelecer oportunidades de crescimento viáveis de curto e longo prazo com o parceiro, e desenvolver planos para converter oportunidades em novos negócios, receita e participação de mercado
• Analisar dados e indicadores de performance da carteira, para identificar tendências, oportunidades e pontos de melhoria
• Garantir uma governança e gestão eficazes do relacionamento, incluindo revisões periódicas de negócios e receitas
• Reportar periodicamente os resultados da carteira para a gestão, incluindo indicadores de performance, projeções e desafios, através de relatórios e apresentações

Gerente de Contas III, Canais

Cloud Engineer

• Implement complex infrastructure products through engineering and automation that enables configuration and service management
• Work to implement & support short and long-term roadmaps for their respective domains
• Participate in and provide feedback on systems engineering and design
• Provide input on the future execution of the delivery and management of environments with a strong emphasis on automation, security, performance, scalability and resiliency
• Full alignment with the Engineering Handbook guidelines and practices
• Cloud Certification Strongly Preferred

Cloud Platform Engineer

Machine Learning Engineer

• Demonstrate deep understanding of cloud-native, distributed microservice architectures
• Deliver solutions for complex business problems through standard SDLC
• Build strong relationships with product, business and sales partners
• Communicate complex problems clearly and dive deeper when needed
• Build and manage technical teams delivering scalable software solutions
• Manage cross-functional teams including software, quality, reliability engineers, project managers and scrum masters
• Provide deep troubleshooting and lead production/customer issue resolution under pressure
• Leverage full stack development experience and public cloud (GCP and AWS)
• Mentor, coach and develop junior and senior engineers
• Lead with data/metrics-driven mindset focused on optimization and efficiency
• Ensure compliance with EFX secure software development guidelines; meet QE, DevSec, and FinOps KPIs
• Define, maintain and report SLA, SLO, SLIs in partnership with product, engineering and architecture teams
• Collaborate with architects and SRE leads on technical direction and best practices
• Drive technical documentation, support docs, end user documentation and run books
• Lead sprint planning, retrospectives, and other agile team activities
• Make implementation architecture decisions for product features, refactoring and EOSL
• Create and deliver technical presentations to technical and non-technical stakeholders
• Equifax is a global data, analytics and technology company helping employers, financial institutions and government agencies make critical decisions

Senior Software/ML Engineer

Full-stack Engineer

• Demonstrate a deep understanding of cloud native, distributed micro service based architectures
• Deliver solutions for complex business problems through software standard SDLC
• Build strong relationships with both internal and external stakeholders including product, business and sales partners
• Demonstrate excellent communication skills with the ability to both simplify complex problems and also dive deeper if needed
• Build and manage strong technical teams that deliver complex software solutions that scale
• Manage teams with cross functional skills that include software, quality, reliability engineers, project managers and scrum masters
• Provide deep troubleshooting skills with the ability to lead and solve production and customer issues under pressure
• Leverage strong experience in full stack software development and public cloud like GCP and AWS
• Mentor, coach and develop junior and senior software, quality and reliability engineers
• Lead with a data/metrics driven mindset with a maniacal focus towards optimizing and creating efficient solutions
• Ensure compliance with EFX secure software development guidelines and best practices and responsible for meeting and maintaining QE, DevSec, and FinOps KPIs
• Define, maintain and report SLA, SLO, SLIs meeting EFX engineering standards in partnership with the product, engineering and architecture teams
• Collaborate with architects, SRE leads and other technical leadership on strategic technical direction, guidelines, and best practices
• Drive up-to-date technical documentation including support, end user documentation and run books
• Lead Sprint planning, Sprint Retrospectives, and other team activity
• Responsible for implementation architecture decision making associated with Product features/stories, refactoring work, and EOSL decisions
• Create and deliver technical presentations to internal and external technical and non-technical stakeholders communicating with clarity and precision, and present complex information in a concise format that is audience appropriate

Senior Software Engineer

Business Development Rep

• Identify and secure new customers/partner sales
• Land and grow new customer/partner revenue across the identity/fraud solution portfolio
• Develop contact network within new customers/partners and facilitates connection to relevant Equifax counterparts
• Lay early foundation for long-term customer/partner relationships
• Identify, develop, manage, and close opportunities spanning all Equifax solutions with prospects
• Complete appropriate research on the prospective client’s business imperatives and risk, fraud, and marketing strategies
• Define and execute sales strategies that drive profitable growth while delivering meaningful customer value
• Network to build relationships with economic buyers, decision makers, and influencers in target customers
• Leverage account, solution, and delivery team resources effectively and at appropriate times to advance opportunities
• Lead account strategy motions with cross-functional team to identify sales opportunities tied to Equifax value-add
• Respond to prospect RFI and RFPs
• Drive strong pipeline development and sales execution

Customer Success Manager – FinTech

Gerente de Contas III, Canais

Cloud Platform Engineer

Senior Software/ML Engineer

Senior Software Engineer

Business Development Executive