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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic accounts with a focus on customer service excellence, compliance with SLAs, and process optimization. Proficient in utilizing CRM systems to enhance client interactions and identify improvement opportunities.
Highest-signal resume keywords
Customer Service ExperienceCRM ProficiencyAnalytical SkillsCommunication SkillsBachelor's Degree in Business Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyProactiveOrganizedSolution-Oriented
Industry Keywords
Customer ExperienceOperational BottlenecksProcess ImprovementClient NeedsHigh-Value Accounts
About the role
Key responsibilities & impact- Manage the daily servicing of strategic accounts, acting as the primary point of contact in an agile and efficient manner
- Ensure strict compliance with and strive to exceed agreed deadlines (SLAs)
- Provide consultative support and propose customized solutions
- Record interactions in the CRM and identify opportunities for process improvement
- Identify operational bottlenecks and escalate complex issues to management
- Understand client needs, optimize operational routines, and ensure satisfaction and retention of high-value accounts
Requirements
What you’ll need- Proven experience in Customer Service, Support, or Customer Experience (CX)
- Excellent written and verbal communication, empathy, and analytical skills
- Proactive, organized, and solution-oriented profile
- Enrollment in or completion of a Bachelor's degree in Business Administration, Technology, Engineering, or related fields
- Availability to work in a hybrid model at the headquarters in Alphaville — Barueri, SP
Benefits
Comp & perks- Career advancement
- Learning and development
- Inclusive and diverse work environment
- Employee engagement and recognition
- Equal opportunity employment
