DoorDash

Team Lead

• Oversee and manage the daily activities of the operations team
• Ensure remote operations run smoothly and efficiently during assigned shifts
• Maintain high standards of productivity and quality
• Support operations including testing, general deployment, and logging across various offices
• Maintain team efficiency
• Foster a culture of safety, inclusivity, and open communication
• Support remote operators with daily tasks
• Motivate and guide team members to achieve high performance
• Monitor and manage workflow and schedules to meet operational goals
• Adapt to various roles as needed
• Manage schedules and escalate issues
• Proactively identify and resolve operational inefficiencies
• Communicate with other shift leads and management across shifts
• Enforce safety and compliance standards
• Implement process enhancements to improve team safety and efficiency
• Collaborate with Team Leads and Engineers to align objectives with organizational goals
• Report to the LABS Operations Manager in the Remote Assistance Team within the Robot Operations organization

Team Lead, Remote Assistance

Customer Success Manager

• Manage a portfolio of small-to-medium-sized merchants and own the post-launch customer experience
• Drive merchant engagement through check-ins, performance reviews, and proactive outreach
• Monitor account health, identify churn risks, and build action plans
• Coordinate with Support, Product, Operations, and Sales to resolve issues and unblock merchant progress
• Ensure merchants utilize Online Ordering, mobile apps, loyalty, and CRM tools
• Manage escalations and high-risk situations
• Track action items and ensure consistent follow-through
• Gather and synthesize merchant feedback to inform product and operational improvements
• Lead customer performance reviews, escalation calls, and strategic check-ins
• Use orders, revenue, and engagement data to guide decisions and customer conversations
• Build Customer Success playbooks, processes, and account health frameworks
• Identify opportunities to improve workflows, product adoption, and merchant outcomes

Marketing

• Own the new consumer onboarding strategy from sign-up through habituation, including milestones, trigger logic, channel sequencing, and success metrics
• Continuously improve onboarding programs using structured testing and learning
• Expand onboarding touchpoints across push, SMS, in-app, and other channels
• Introduce personalization using customer attributes, behavioral signals, and segment data
• Manage onboarding-channel budgets and make performance-based investment decisions
• Define KPIs, establish performance-reporting cadence, and surface strategic insights
• Partner with Product, Analytics, and Operations on onboarding definitions, data access, and new surface opportunities

Associate Manager, Consumer Lifecycle Marketing

• Develop growth plans and lead day-to-day execution for a portfolio of franchise groups and brands
• Engage franchisees in growth strategy conversations, including store expansion on Drive, increased Drive utilization, and net profitability growth
• Introduce and execute Drive white-label growth opportunities to deepen partnerships and increase partner revenue streams
• Develop and foster relationships with franchise C-suite executives and strategy and operations leads
• Conduct business reviews with key franchise decision-makers
• Determine franchisee needs, prioritize them by business impact, and co-create solutions
• Serve as the primary point of contact for issues and remain accountable for their resolution
• Drive Drive-related operational improvements with franchisees
• Leverage playbooks, tools, and internal resources to provide franchisees with a high-quality DoorDash experience
• Resolve roadblocks and improve operational efficiency
• Work cross-functionally with the Drive team to improve franchisee, store operator, and customer experiences
• Influence the overall product roadmap
• Report to a Manager on the US Franchise Sales – Restaurants team within Enterprise

Senior Merchant Success Manager, Enterprise Sales

Associate

• Play an integral role in supporting Project DASH and Food Access priorities
• Ensure the overall health of the partner portfolio
• Manage funding programs for partners
• Build out new delivery operations for international partners
• Represent DoorDash at external events
• Develop new strategic food access partnerships and programs
• Collaborate with cross-functional teams

Senior Associate, Food Access

Operations

• Play an integral role in supporting Project DASH
• Ensure that partners are set up to succeed on our platform
• Address any issues partners experience promptly and with empathy
• Manage relationships with many of our Project DASH partners
• Train and onboard new partners
• Focus on supporting US partners, with a portfolio expanding to international partners
• Manage our Partner Support Specialist to ensure stellar partner support

Partner Operations Analyst, Food Access

Product Marketing

• Build business cases for new product/feature development
• Review and refine product requirements to fit customer & business needs
• Gather and distill market feedback and key industry learnings
• Develop and execute growth plans to drive product adoption
• Manage beta testing to ensure successful launches
• Partner cross-functionally with Product, Marketing, Sales, and Customer Success
• Collaborate on integrated marketing campaigns
• Drive internal communication cross-functionally
• Produce engaging product content and narratives
• Monitor competitive intel and market trends

Senior Associate, Product Marketing

• Support product and engineering teams in building new self-serve capabilities for merchants.
• Drive merchant growth priorities and maintain alignment across cross-functional teams.
• Own the narrative of growth investments, translating merchant pain points into business cases.
• Scope and accelerate new capabilities necessary for merchant growth.
• Act as a bridge across the merchant growth ecosystem to represent priorities.
• Ensure launches create durable value for merchants and their customers.

Manager, New Verticals, Merchant Strategy & Operations

• Design playbooks to measure and grow new Merchant volume for new business lines
• Quickly become an expert about product, operations, and Merchants
• Build models, create documents, and implement processes to win deals and enhance customer experiences
• Perform comprehensive analysis and make insightful recommendations about business strategy

Senior Associate – Strategy and Operations

• Define and implement DoorDash’s strategy in Dasher fraud
• Analyze fraud vectors across DoorDash's platform
• Influence and engage across the company with product, engineering, analytics, and cross-functional teams
• Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth

Senior Associate, Strategy and Operations, Fraud

Supply Chain

• Oversee a team of Account Executives responsible for selling Supply Club and adjacent products
• Drive team performance through coaching, daily sales cadences, and pipeline accountability
• Own team quota attainment and conversion targets end-to-end
• Collaborate closely with product, operations, and finance teams to improve go-to-market strategies
• Contribute to the scaling of the business as Supply Club expands

Supply Chain Sales Team Lead

Project Manager

• Assist in the planning and coordinating project activities, including scheduling, budgeting, and resource allocation.
• Support project managers in developing project plans, timelines, and deliverables.
• Monitor project progress and provide regular updates to stakeholders.
• Coordinate communication between project teams and local business operation leaders, ensuring all parties are informed and aligned.
• Conduct project risk assessments and contribute to the development of mitigation strategies.
• Assist in the preparation of project documentation, including reports, meeting notes, and presentations.
• Participate in project meetings and contribute to problem-solving discussions.
• Maintain project management tools and systems to track project milestones and deliverables.
• Collaborate with technical teams to ensure successful implementation of security solutions.

Associate, Project Management, Asset Protection, Safety

Account Executive

• Help organizations feed their employees on a frequent basis
• Hunt for new business and build a pipeline of qualified leads
• Lead the full sales cycle while closing deals with mid to large sized organizations
• Leverage tools like Outreach and LinkedIn to consistently engage prospects
• Conduct deep discovery calls with prospects and get them excited about the DoorDash platform

Enterprise Account Executive

• Drive the product and quality strategy for one of the newest business lines
• Become an expert about product, operations, and Merchants
• Monitor service quality and provide recommendations to optimize service offerings
• Perform comprehensive analysis and make recommendations about business strategy to help DoorDash disrupt a new industry

Associate, Strategy and Operations

Account Manager

• Shape how to identify, structure, and scale important partner relationships across Digital Commerce Platform
• Own the operating system for the partnerships organization
• Define partner categories and partnership strategy
• Build frameworks for when to partner, build, or buy
• Drive cross-functional alignment with various teams
• Ensure deals are structured for long-term value and operational success
• Drive the rhythm of the business for the product partnerships team