Senior Merchant Success Manager, Enterprise Sales

DoorDash

Senior Merchant Success Manager growing franchise partnerships for DoorDash, a technology and logistics company. Driving Drive adoption, operational improvements, and partner revenue across restaurant brands.

Posted 8/5/2026full-timeRemote • Arizona, Colorado, Florida, Illinois, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $35 - $52 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in franchise growth strategy, client-facing relationship management, and operational efficiency improvements. Proven ability to engage with C-suite executives and drive cross-functional collaboration to enhance franchisee and customer experiences.

Highest-signal resume keywords

Franchise Growth StrategyClient-Facing Relationship ManagementCross-Functional Team CollaborationOperational Efficiency ImprovementProblem-Solving Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ConsultingAccount ManagementSalesBusiness Review ConductingOperational Improvement

Soft Skills

Expert CommunicationInterpersonal SkillsOrganizationAttention to DetailGrit

Tools & Technologies

Analytics ToolsVisualization ToolsSigmaTableauExcelCRM SoftwareSalesforce

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

FranchiseGrowth PlansDrive UtilizationNet ProfitabilityMarketplacesOperationsLogisticsUnit Economics

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Develop growth plans and lead day-to-day execution for a portfolio of franchise groups and brands
Engage franchisees in growth strategy conversations, including store expansion on Drive, increased Drive utilization, and net profitability growth
Introduce and execute Drive white-label growth opportunities to deepen partnerships and increase partner revenue streams
Develop and foster relationships with franchise C-suite executives and strategy and operations leads
Conduct business reviews with key franchise decision-makers
Determine franchisee needs, prioritize them by business impact, and co-create solutions
Serve as the primary point of contact for issues and remain accountable for their resolution
Drive Drive-related operational improvements with franchisees
Leverage playbooks, tools, and internal resources to provide franchisees with a high-quality DoorDash experience
Resolve roadblocks and improve operational efficiency
Work cross-functionally with the Drive team to improve franchisee, store operator, and customer experiences
Influence the overall product roadmap
Report to a Manager on the US Franchise Sales – Restaurants team within Enterprise

Requirements

What you’ll need

3–5+ years of experience in consulting, client success, account management, or sales
Proven success working in cross-functional teams, including with product, marketing, and operations
Expert communication and interpersonal skills
Bachelor’s degree required
Client-facing relationship management experience
Problem-solving ability and strong bias for action
Organization and attention to detail
Ability to work at a fast pace
Grit, perseverance, and ability to handle challenges
High standards and accountability
Nice to have: high-growth or early-stage startup experience
Nice to have: experience with marketplaces, operations, logistics, or unit economics
Nice to have: proficiency in analytics and visualization tools such as Sigma, Tableau, or Excel
Nice to have: knowledge of CRM software such as Salesforce

Benefits

Comp & perks

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles
Wellness expense reimbursement
Premium healthcare
Sales commission opportunities