DoorDash

Customer Success Manager

• Managing a portfolio of merchants and serving as the primary owner of the post-launch customer experience
• Driving ongoing engagement through check-ins, performance reviews, and proactive outreach
• Monitoring account health, identifying churn risks early, and building action plans to address them
• Coordinating with internal teams (Support, Product, Operations, Sales) to resolve issues and unblock merchant progress
• Ensuring merchants are fully utilizing our suite of products, including Online Ordering, mobile apps, loyalty, and CRM tools
• Managing escalations and high-risk situations with a solutions-oriented mindset
• Tracking action items and ensuring consistent follow-through so nothing falls through the cracks
• Gathering and synthesizing merchant feedback to inform product improvements and operational processes
• Defining and building the foundation of the Customer Success function, including playbooks, processes, and account health frameworks

People Operations

• Lead the design and execution of transformation initiatives
• Own significant workstreams within a broader transformation roadmap
• Diagnose structural inefficiencies and redesign processes
• Implement scalable, AI-enabled solutions
• Partner closely with COEs, People Business Partners, Product, Engineering, and Operations teams globally
• Facilitate cross-functional working sessions

Senior People Transformation Strategist

Technical Program Manager

• Scale and mature the operating frameworks that govern how software is planned, tested, launched, and supported in production
• Establish design review, security review, and release readiness frameworks for higher-risk technical changes
• Embed security, compliance, and operational readiness into delivery workflows so they happen by default, not as last-minute checks
• Build mechanisms and tools that improve T&I efficiency with measurable outcomes, including automation for routine coordination and delivery visibility
• Improve visibility into technical debt, architectural dependencies, and cross-team impacts early enough to influence planning and prioritization
• Partner with engineering leaders to make critical operating rigor consistent without slowing teams down
• Improve technical delivery workflows, visibility, and governance across Jira, Slack, Workday, and other enterprise tools
• Own the incident response program and continuous improvement mechanisms that strengthen resilience over time

Senior Technical Program Manager, Tech and Insights

Director

• Lead strategy and execution for a portfolio of new bets within our Merchant Services business
• Develop a vision for the future of ecommerce and tactical steps
• Report into a Sr Director and manage a team
• Collaborate with product, engineering, and design

Director, Grocery & Retail Services

Affiliate Manager

• Lead investigations into allegations involving unauthorized access, data misuse, and insider threat signals
• Conduct interviews of complainants, subjects, and witnesses
• Draft clear investigative reports with defensible findings and conclusions
• Partner with internal Security teams to interpret system logs, access patterns, and digital evidence
• Translate technical findings into clear investigative narratives
• Assess employee intent, credibility, and level of risk
• Support decision-making in legal, regulatory, or reputational exposure
• Prepare, maintain, and track all case-related documents
• Develop effective relationships with cross-functional partners
• Utilize investigation data to provide strategic insights
• Consult with in-house attorneys for compliance
• Drive continuous improvement of Workplace Investigations

Senior Workplace Investigations Business Partner

Business Development Rep

• Expand existing DoorDash franchise partnerships
• Identify opportunities to drive engagement, growth, and performance on the DoorDash platform
• Connect existing franchise merchant partners with new tools across DoorDash Marketplace
• Ensure partnership terms make sense for both DoorDash and the merchant
• Drive adoption of high-impact Marketplace solutions
• Report to the Manager of Strategic Account Development in the Outside Sales organization
• Coordinate with corporate brand teams on approved marketing strategies

Franchise Strategic Account Development Executive

Attorney

• Support and own defined workstreams within AI-enabled contracting tool implementation, including requirements documentation, testing coordination, rollout support, adoption tracking, and continuous improvement.
• Support ongoing administration and optimization of DoorDash’s contract lifecycle management environment.
• Partner with vendor technical teams, DoorDash Engineers, Data Systems, GTM, Sales Ops, Deal Desk, and Legal stakeholders to document integration requirements.
• Administer global contract template governance processes.
• Translate legal and business requirements into clear workflow requirements, metadata structures, field mappings, implementation plans, test scenarios, and reporting-ready processes.
• Coordinate UAT, smoke testing, go-live readiness, post-launch issue tracking, training materials, status updates, and stakeholder communications for tooling, workflow, and template changes.
• Build implementation plans, training materials, and stakeholder communications for legal technology and contract operations initiatives.

Legal Operations Lead, Contract Systems

Customer Support

• Apply data science and AI to uncover systemic drivers of executive escalations
• Design and deploy models that structure unstructured case data
• Translate complex datasets into executive-ready insights
• Collaborate cross-functionally with Product, Engineering, and Operations
• Conduct structured root cause analyses on high-impact cases

Associate, Customer Experience – Data & Strategy

Full-stack Engineer

• Have significant scope and decision-making responsibility
• Design and implement infrastructure to enable autonomous vehicle development, including:
• Large-scale distributed simulation execution
• Ingest, processing, and organization of petabyte-scale datasets
• GPU-accelerated distributed computing for data preparation and training
• Design and implement robot data and metrics pipelines
• Collaborate with core autonomy teams: motion planning, perception, and simulation

Senior Software Engineer, Infrastructure – Labs

Operations

• Execute daily operational workflows to maintain delivery quality and efficiency (e.g., weather playbooks, event support, supply adjustments)
• Monitor live dashboards and respond in real time to emerging issues impacting deliveries
• Investigate individual deliveries or operational anomalies and escalate findings appropriately
• Research local events or conditions that may impact operations
• Communicate clearly and professionally with cross-functional partners to share updates or escalate issues
• Follow established playbooks consistently, while identifying opportunities for clarification or improvement
• Support testing of new tools and workflows, and provide structured feedback to improve efficiency over time

Global Live Operations Specialist

Executive Assistant

• Provide high-level administrative support to the Chief Information Security Officer and VP, Deputy General Counsel
• Manage complex calendars with efficiency across time zones
• Serve as a key liaison between executives and internal/external stakeholders
• Plan and execute large-scale events, team offsites, and strategic initiatives
• Handle confidential information with discretion and professionalism
• Own special projects to enhance team operations and executive effectiveness
• Drive executive operations and team efficiency
• Foster team culture, collaboration, and cohesion

Senior Executive Assistant

• Drive strategy and execution across high-impact merchant technology initiatives
• Build structured analyses and business cases to evaluate operational performance
• Use data-driven decision-making to scope, run, and scale pilots and experiments
• Partner closely with various teams to drive alignment and execution on complex initiatives
• Thrive in ambiguity and fast-paced environments while improving processes

Associate, Merchant Strategy – Operations

Recruitment

• Serve as a strategic talent partner to Sales leadership
• Use funnel metrics and recruiting data to identify inefficiencies and improve hiring velocity
• Partner with cross-functional teams to navigate complex hiring challenges
• Leverage AI and emerging technologies to improve recruiting effectiveness
• Contribute to a collaborative, high-performing recruiting culture by sharing best practices

Recruiter, GTM Sales

• Play an integral role in building business strategy on the Live Operations team under the Dasher & Logistics pillar
• Focus on opportunities to improve Dasher supply & hours by getting into the weeds and really understanding what's happening on the ground
• Develop and test hypotheses and scale that impact through collaboration with cross-functional teams such as Product, Engineering, and Analytics
• Report directly into a Manager or Senior Manager on the Dasher & Logistics team

Senior Associate, Logistics Strategy & Operations

Designer

• Act as a key contributor in the merger of three international company job architectures
• Join the team responsible for designing job architecture and building out global ranges
• Develop and run compensation cycles focused on tooling and automation
• Communicate total pay programs, including base salary and equity
• Use analytical skills to drive data-led design of compensation programs
• Partner with HR Business Partners, recruiters, and Finance on global compensation matters