dLocal

Product Manager

• Define and drive product vision, strategy, and roadmap, aligning with company goals and merchant needs.
• Lead the execution of the finance roadmap, including the integration of SAP for accounting and a Treasury Management System for treasury operations.
• Develop and maintain strong relationships with key stakeholders including customers, internal teams, and external partners.
• Collaborate with global cross-functional teams, including engineering, design, and data science, to build and maintain innovative, scalable, and user-friendly financial systems.
• Conduct market research and competitive analysis to identify trends, opportunities, and threats to inform product strategy and roadmaps.
• Lead migration initiatives to new balance and settlement systems, ensuring minimal merchant disruption and clear communication.
• Stay up to date on industry trends, regulatory changes, and new technologies shaping settlements in emerging markets.

Senior Product Manager

Administrative Assistant

• Serve as the local single point of contact for office operations (access, seating, meeting rooms, cleaning, maintenance, supplies).
• Ensure building systems run smoothly (HVAC, electricity, lighting) with landlords/vendors, and maintain stock levels with recurring orders.
• Own local delivery of workplace projects (expansions, multi-purpose rooms, events, collaboration zones, kitchens, call booths, branding).
• Translate central milestones into local project plans, vendor scopes, and acceptance criteria.
• Coordinate on-site with IT & Infrastructure so network, AV, and access systems are ready on time.
• Provide on-site support: basic troubleshooting for monitors/docks/peripherals, Wi-Fi connectivity, room setup, simple account/access issues; triage and escalate to L1/L2 teams using runbooks.
• Perform proactive room/equipment checks; replace cables/adapters; manage loaner devices; coordinate simple RMAs; support onboarding/offboarding days on site.
• Manage local vendors; provide regular reporting on spend vs budget; support coworking contract reviews.
• Execute and follow up on Health & Safety actions; keep emergency procedures, signage, and contact lists current; coordinate drills.
• Ensure adherence to company office policies and standards in your hub (IT, People, Compliance/Security; local regulations such as customs where applicable) and act as the local owner for implementation and follow-through.
• Maintain a local risk log and feed central tracking; participate in operational/readiness reviews; own day-of-launch checklists/sign-off; coordinate local comms with People/Comms.
• Identify and prioritize automation opportunities (inventory, readiness checklists, spend reporting, visitor/access logs) to cut manual work and errors, and partner with Facilities/IT to implement tools/integrations and data-driven improvements.

Office Manager

People Operations

People, Workplace & Facilities

Accountant

• Support the monthly close process and prepare supporting documentation for the accurate presentation of consolidated financial statements.
• Ensure quarterly and annual closing deadlines are met for SEC reporting (U.S. Securities and Exchange Commission).
• Support internal and external audit processes.

Consolidation Accountant

Security Engineer

• Architect the Strategic Roadmap & OKRs: Partner with the CISO and the security leadership to translate long-term security goals into a multi-quarter, prioritized roadmap.
• Break It Down: Take a high-level CISO security strategy and decompose it into actionable, sequenced delivery plans with clear owners, milestones, and success criteria.
• Drive Program Ownership: Own the end-to-end lifecycle of cross-cutting security initiatives—from scoping and stakeholder alignment to delivery and retrospective.
• Unblock & Accelerate: Identify bottlenecks, dependencies, and organizational friction before they become delays.
• Be the Diplomat: Act as the primary interface between the Security Department and its key stakeholders—Engineering, Product, Operations, Legal, Finance, and Commercial.
• Drive Change & First-Line Accountability: Lead the organizational change management dimension of security programs.
• Own the Security Dashboard: Build and maintain the single source of truth for the security department's performance.
• Make Data Drive Decisions: Translate complex security posture data into crisp, actionable narratives for the CISO, the Board, and key business partners.
• Manage the Vendor Landscape: Oversee the operational governance of security vendor relationships—contract milestones, SLA tracking, renewals, and performance reviews.

Cybersecurity Programs Delivery Lead

Risk

• Disrupt & Automate TPRM: You will design and implement automated workflows and AI agents that handle the heavy lifting of TPRM (e.g., chasing vendors for documentation, chasing internal owners, instantly parsing SOC2 reports). You will define these flows technically so our security engineers can build them, or build them yourself by expertly leveraging AI capabilities while ensuring strict data accuracy and hallucination governance.
• Govern the Payment Processor Framework: You will be the mastermind behind our global assessment framework. You will own the standard, tune the risk-scoring models, and analyze the technical findings from our external assessment vendors to separate mature partners from those requiring strict compensating controls.
• Pragmatic Risk Tiering: You will build a system that moves at the speed of the business. You will actively design fast-tracks that skip deep security reviews for low-risk vendors, reserving deep technical verification (bridging the "paper vs. reality" gap) for critical, high-risk processors in emerging markets.
• Shift Left & First-Line Accountability: Partner with the CISO and security leadership to ensure the Security team is not the bottleneck. You will give business leaders the transparent data, tools, and rules they need to accept or reject vendor risk, shifting accountability to the first line of defense where it belongs.
• Strategic Advising on Compensating Controls: When a critical vendor has a high risk score but is a business necessity, you will act as the pragmatic advisor. You will define the strict operational compensating controls (e.g., volume caps, daily reconciliation) required to safely enable the business.
• Roll Up Your Sleeves: We need a visionary who executes. While you are designing the automated future, you are fully willing to dive into the trenches, review documentation, and run the assessments manually with your own hands.

Senior Cyber Assurance Partner – Third-Party Risk

Manager

• Serve as the key contact for enabling new payment methods and capabilities in APAC markets.
• Work closely with partners and internal teams to ensure timely enablement and testing of payment processors.
• Ensure credential requests and onboarding for new merchants and payment partners are within SLAs.
• Receive and analyze local and regional mandates, assessing operational and business impacts.
• Ensure changes are properly communicated and implemented across countries.
• Support internal communication of regional mandates and maintain centralized mandate logs.
• Validate enhancement estimates and assess operational impact of new features or configurations.
• Monitor processor performance and risk appetite across markets.
• Track implementation timelines and ensure alignment between global initiatives and local execution.
• Maintain CRM and internal tracking systems up to date with project and partner information.
• Partner with Product, Engineering, and Ops to roll out new payment features or integrations.
• Act as the bridge between strategic planning and operational readiness for Payins projects.
• Support business continuity and issue escalation processes with structured communication and follow-up.

Execution & Enablement Manager – APAC

Business Analyst

• Monitor and supervise the performance of our local partners.
• Attend the alerts and communicate with our providers, in order to ensure the issues are attended with the needed sense of urgency.
• Meet the defined escalation policies and procedures in order to make sure issues are solved in the most efficient way.
• Report incidents internally and externally.

Incident Management Analyst

DevOps Engineer

• Engineer Secure-by-Default Foundations: Design, build, and maintain hardened, multi-account AWS architectures, "golden" AMIs, and secure-by-default container/Kubernetes (EKS) base images.
• Automate Security via IaC: Be the expert in "Policy-as-Code." Publish and maintain Infrastructure controls, golden Terraform modules, Helm charts, and admission policies. You will measure adoption, drift detection, and exception aging while preventing misconfigurations before they're deployed.
• Own the Platform & Edge Defense: Configure and manage runtime security for Kubernetes (e.g., admission controllers, least-privilege policies) and own the safe-change processes for our layered edge defenses (WAF/CDN/anti-Bot), including pre-prod testing, blast-radius limits, rollback patterns, and change metrics.
• Generate High-Fidelity Signals: Integrate posture signals (CSPM, KSPM, CI/CD, WAF) into centralized dashboards and our SIEM/SOAR with clear routing and ownership, partnering with D&R to ensure signals are high-fidelity and actionable.
• Enable & Mentor: Lead threat modeling exercises and partner with Platform, SRE, and Product teams to translate risks into actionable backlogs. You'll be mentoring others on prevention-first design.
• Support Incident Response: Define platform incident playbooks for misconfiguration and drift containment. You will act as the senior subject-matter expert for cloud/platform incidents, providing deep technical expertise to the IR team.

Senior Security Engineer – Cloud & Platform Security, Devsecops

Account Manager

• Manage and grow a portfolio of strategic client accounts across global markets.
• Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
• Identify opportunities to upsell and cross-sell additional products and services to existing clients.
• Collaborate with internal teams to ensure the successful delivery of our solutions.
• Serve as a regional expert, providing insights to support the broader sales and account management strategy.
• Represent the company at industry events, conferences, and through professional networking.
• Contribute to the development and implementation of growth-oriented operational strategies.

Customer Success Manager

• Collaborate closely with both internal teams and clients to ensure alignment and effective communication.
• Act as the “voice of the customer” by sharing feedback and insights with internal dLocal teams.
• Build and maintain strong, long-term relationships with key customers, becoming a trusted advisor and strategic partner.
• Work with customers to understand their business goals, ambitions, and challenges, helping them achieve success through our solutions.
• Identify and prioritize customer strategic needs, initiatives, and deployment opportunities to develop project plans with clear milestones and objectives.
• Leverage data and analytics to generate customer insights, measure impact, and inform strategic recommendations and decision-making.
• Drive the development and implementation of Customer Success methodologies, owning initiatives that enhance team productivity and performance.
• Partner cross-functionally with various departments within the company to deliver cohesive and impactful customer experiences.

Affiliate Manager

• Own and nurture relationships with key regional partners (e.g., processors such as Fawry, Capitec, Paystack, PayU and similar players) and relevant new payment method regulators, becoming dLocal’s “face in the market”.
• Translate global strategy into local execution: jointly define and run joint business plans with priority partners to unlock TPV, improve economics, and strengthen our product capabilities.
• Drive partner performance and resilience: monitor health (conversion, uptime, SLAs, costs), coordinate incident follow-up, and push for redundancy and new capabilities where needed.
• Bridge external stakeholders and internal teams (Product, Ops, Finance, Fraud, Compliance, Legal, Public Affairs) so that commercial opportunities and regulatory changes turn into concrete, on-time deliveries.
• Anticipate and shape regulatory and scheme agendas in the region, working hand-in-hand with regulators, card schemes and industry forums where relevant.

Regional Partner Relations Lead – EMEA

Full-stack Engineer

• Collaborate with technology leaders and the product team to understand department goals and requirements, translating them into technical solutions.
• Design, develop, and maintain high-quality Java applications and systems aligned with business objectives.
• Lead the technical architecture and design of Java-based projects, ensuring scalability, performance, and maintainability.
• Create scalable architecture systems for Java-based applications, considering future growth and evolving business needs.
• Optimize application performance by identifying and addressing areas for improvement, such as code optimization, database query optimization, and resource utilization.
• Troubleshoot design flaws and system bottlenecks to enhance application stability and performance.
• Perform validation tests to ensure the flexibility and scalability of the Java environment, making necessary adjustments as needed.
• Conduct comprehensive system performance tests to identify bottlenecks, assess system capacity, and fine-tune application performance.
• Generate and present detailed systems reports, including performance metrics, bottlenecks, and recommendations for improvements.
• Conduct code reviews and provide constructive feedback to maintain high standards of software development, ensuring code quality, readability, and adherence to best practices.

Software Engineering Technical Referent

• Responding to a reported service incident, identifying the cause, and following the incident management processes.
• Prioritizing incidents according to their urgency and impact on the business and customers.
• Prepare knowledge articles post incidents to assist expedient resolutions.
• Coordinate and communicate effectively with the technical teams and stakeholders throughout the incident lifecycle.
• Initiate escalate process when incidents cannot be resolved within predefined timeframes or by initial response teams.
• Lead or participate in incident investigations and root cause analysis identifying underlying caused and recommending preventative measures.
• Lead and participate in the initial preparation of incident reports and root cause analysis post-mortem reports.
• Logging all incidents and resolution through clear closure categorization and conclusion to identify and capture possible recurring failures.
• Enhancing the incident management process as required to ensure continued relevance within the business.
• Communicating with management if major issues are found in the IT systems.
• Collaborating and sharing workloads with team members and prioritizing non-urgent tasks as appropriate.

Senior Product Manager

Office Manager

People, Workplace & Facilities

Consolidation Accountant

Cybersecurity Programs Delivery Lead

Senior Cyber Assurance Partner – Third-Party Risk

Execution & Enablement Manager – APAC

Incident Management Analyst

Senior Security Engineer – Cloud & Platform Security, Devsecops

Account Manager

Incident Management Analyst

Customer Success Manager

Regional Partner Relations Lead – EMEA

Software Engineering Technical Referent

Incident Management Analyst III