Business Continuity Associate

dLocal

Local execution arm ensuring operational efficiency for dLocal, the global payments processor. Resolve operational issues and support merchant experiences effectively as part of a dynamic fintech team.

Posted 7/14/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payments and fintech operations, with a strong focus on incident management, troubleshooting, and stakeholder communication. Proficient in managing operational continuity and providing hands-on support to merchants while ensuring effective collaboration across teams and partners.

Highest-signal resume keywords

Payments/Fintech OperationsIncident ManagementTroubleshooting SkillsStakeholder ManagementProficiency in Excel/Sheets

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementRoot-Cause AnalysisPayments OperationsMerchant OperationsAnalytical Mindset

Soft Skills

Excellent CommunicationCustomer-CentricCalm Under PressureAction-Oriented

Tools & Technologies

JiraExcelSheets

Industry Keywords

ProcessorsAcquirersAPMsCard SchemesSLAsSettlementsReconciliations

About the role

Key responsibilities & impact

Be the local execution arm of the Global team, ensuring rapid, effective resolution of daily operational issues at the market and customer level.
Leverage market-specific expertise and time-zone alignment to protect merchant experience and maintain operational continuity.
Work directly with internal teams and external stakeholders (processors, acquirers, card networks, APM providers, issuers) to keep operations running smoothly.
Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers.
Provide hands-on merchant support and go-live readiness (credentials and required tasks), including hypercare during launches.
Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.

Requirements

What you’ll need

2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations).
Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners.
Excellent communication and stakeholder management; customer-centric, calm under pressure, and action-oriented.
Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); analytical mindset.
Ability to operate across time zones and manage multiple priorities with high attention to detail.
Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus).

Benefits

Comp & perks

Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!