Dedalus

QA Engineer

• Supportare la gestione, il mantenimento e il miglioramento continuo del Sistema di Gestione Integrato (IMS) in conformità agli standard aziendali e normativi applicabili
• Collaborare alla mappatura, documentazione e aggiornamento dei processi aziendali insieme ai Process Owner e Process Manager
• Gestire la documentazione del sistema, le registrazioni e i dati relativi a KPI, non conformità, azioni correttive e piani di miglioramento
• Registrare le attività dell’IMS (audit, Non Conformità / Improvement, ecc.) nel tool aziendale a supporto dello stesso
• Eseguire audit interni e supportare la preparazione, il coordinamento e il follow-up degli audit di certificazione esterni
• Predisporre report periodici e contribuire alle attività di riesame della direzione, monitorando le performance del sistema
• Supportare le attività di formazione e sensibilizzazione del personale sui requisiti e sulle procedure del Sistema di Gestione Integrato.

QA & Control Specialist

Project Manager

• Coordinate all project stakeholders
• Assemble the project team
• Establish the project planning and scheduling
• Prepare and lead steering committee meetings
• Draft meeting minutes and maintain risk follow-ups
• Guide and advise the client

ERP Project Manager

Systems Engineer

• Review of release documentation for upcoming ORBIS releases
• Validation of new functionalities and bug fixes in ORBIS based on the documentation
• Preparation of the update guide and accompanying documentation for updating ORBIS
• Cross-departmental collaboration with Development, Support and Service
• Coordination with customers regarding delivered documentation (if required)

System Integration, Validation Specialist

ServiceNow

• Play a key role in supporting change management projects and solve business problems
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits
• Coordinate application and platform upgrades
• Develop systems integrations and process automation
• Configure and maintain SLA, Catalog items and their associated workflows
• General support, administration and maintenance of ServiceNow platform and associated applications
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
• Configuration of role-based workspaces
• Configuration of AI Skills

ServiceNow Administrator – Developer

Business Analyst

• Act as a Business Analyst within the Order Fulfilment (OF) workstream, managing end-to-end processes including sales orders, project creation, delivery, invoicing, and closure
• Collaborate with business stakeholders, SMEs, and Functional Leads to gather, analyze, and translate requirements into functional specifications and process designs
• Support solution design and configuration in Microsoft Dynamics 365 Finance & Operations, working closely with Solution Architects and technical teams
• Manage change requests and enhancements, ensuring traceability across the full delivery lifecycle (design, build, test, deployment)
• Contribute to testing (system, integration, UAT) and produce documentation, training materials, and test evidence in line with governance standards
• Support application operations by analyzing incidents and service requests, while identifying opportunities for continuous improvement, process optimization, and increased test automation

D365 Business Analyst, F&O

Database Administrator

• Installare, configurare, aggiornare e monitorare i Database, assicurandone il funzionamento, la sicurezza e la conformità agli standard
• Risolvere i problemi e le anomalie dei Database, intervenendo in modo tempestivo e adeguato, sia in remoto che in loco
• Partecipare alla progettazione e all'implementazione di nuovi Database o di miglioramenti di quelli esistenti, seguendo le specifiche e le linee guida fornite
• Effettuare test e verifiche dei Database, valutandone le prestazioni, la funzionalità e la scalabilità

Database Administrator, Oracle/PostgreSQL

Director

• Lead, manage and develop teams (recruitment, skills development, performance management, HR follow-up)
• Oversee delivery of DPI (electronic patient record) projects (quality, on-time delivery, cost control, client satisfaction)
• Manage the financial performance of your area (P&L, forecasting, productivity, growth of services revenue)
• Drive continuous improvement, harmonization of practices and operational excellence
• Promote innovation in delivery methods and support the transformation of services
• Contribute to growth strategy and maintain trusted relationships with clients and internal stakeholders
• Maintain a presence on the ground through regular travel to our various sites across France

Director of Services

Support Engineer

• Mentor the Patient Administration Support (PAS) team, working collaboratively with the PAS L2 Supervisor and PAS Support Manager
• Provide remote incident resolution and problem management via the Dedalus Service Management System, in line with data privacy policies
• Manage and resolve assigned incidents to restore service efficiently while meeting or exceeding SLAs
• Perform troubleshooting, problem-solving, and root cause analysis for logged incidents
• Participate in after-hours support on a rotational roster, including high-severity issue response
• Support product lifecycle activities, including internal testing of new releases and assisting clients with user acceptance testing
• Maintain accurate system documentation, status updates, and reporting within Service Management Systems, ensuring knowledge bases are kept up to date
• Contribute to continuous improvement by following ITIL processes, supporting release documentation, and participating in RCA activities and Product User Groups

Application Support Analyst – Healthcare PAS, EMR

Manager

• Central clinical point of contact for clinical processes across the entire patient and user journey
• Understand and explain end-to-end processes, including upstream and downstream workflows
• Present the standard in a customer-appropriate and consistent manner
• Act as an intermediary between clinical process requirements and application specialists
• Document and communicate process decisions, deviations, risks, and the functional project status
• Enable clinical stakeholders to make informed process decisions
• Ensure acceptance and sustainable embedding of the defined processes into everyday clinical practice

Process Manager

Product Manager

• Support the Lead PM in defining and maintaining the global AI product roadmap for Health Information Systems, ensuring alignment with corporate strategy and market needs
• Manage the end-to-end lifecycle of specific products within the EMR and PAS AI portfolio, from ideation and requirements gathering through to launch and iteration
• Engage directly with healthcare customers and internal stakeholders to understand workflows, pain points, and opportunities for AI-driven improvement
• Create the business case for specific products, from scope to cost and RoI
• Lead a development team working hand in hand with a Tech Lead in the development of the requirements into a product using agile methodology and ceremonies
• Support in the identification and evaluation of third-party solutions, AI vendors, and integration partners relevant to the HIS space, contributing to build vs. buy assessments
• Define success metrics and KPIs for AI features deployed within EMR and PAS contexts, supporting sales in the positioning of the product on the market, monitoring adoption and impact post-launch
• Collaborate with the quality assurance team to ensure products comply with relevant regulatory, data privacy, and clinical safety requirements across target geographies (e.g. AI Act, GDPR, HL7/FHIR standards)
• Communicate progress, risks, and strategic updates to the relevant stakeholders

AI Product Manager

Consultant

• Independently implement the ORBIS Medication product, including electronic curve guidance, at our customers
• Implement medication-related IT solutions through installation, configuration, commissioning and handover to the customer
• Lead kick-off meetings, chair working groups, analyze internal processes and adapt the IT system to the clinic’s workflows
• Prepare and follow up project-specific meetings, trainings and customer workshops
• Take responsibility for sub-project management
• Perform current-state analyses and develop target-state concepts
• Create conceptual documentation
• Collaborate with project management, support and product development

Application Specialist, Consultant – Clinical Workstations, Medication Process

• Internal knowledge transfer for new products and features of our order-entry and results reporting platform ix.serv / ix.connect
• Planning and delivering internal training for colleagues in Service and Support
• Creating internal functional and configuration documentation
• Supporting pilot projects
• Assisting product managers in designing new products and features, with a particular focus on serviceability
• Supporting product managers in the acceptance testing and rollout of new products and features

Transition Manager

Full-stack Engineer

• Building top-tier enterprise web applications for the healthcare industry
• Get your hands into full-stack development—whether you're all about the backend, frontend, or both
• Writing and maintaining automated tests to ensure software reliability
• Level up your skills with code reviews and develop a clean-code mindset with support from your experienced teammates
• Be a key part of a dynamic team, collaborating with your peers to learn, grow, and share knowledge in an open, inclusive environment

Fullstack Developer

Backend Engineer

• Building top-tier enterprise web applications for the healthcare industry
• Ensuring high code quality by conducting thorough code reviews and promoting a clean-code mindset
• Full-stack development either with focus on backend, frontend or both
• Writing automated tests and maintaining the continuous integration
• Participate in the agile software development process and collaborate with UX Designers, Software Architects and Quality Engineers

Senior Software Engineer, Angular/Java

Administration

• Design, implement, and maintain IAM solutions, including access control models, authentication mechanisms, and user provisioning processes
• Collaborate with internal parties to understand business requirements for developing effective IAM policies and configurations
• Perform risk assessments and participate in the development of security controls to safeguard sensitive information
• Monitor and assess access logs, security incidents, and event notifications to identify and respond to potential security threats
• Ensure compliance with relevant regulatory standards and industry best practices
• Automate IAM processes through scripting and programming to enhance efficiency and accuracy
• Provide expertise and support in IAM-related projects, working closely with other IT teams and departments
• Stay informed about emerging IAM technologies, security trends, and industry developments
• Manage the infrastructure underlying IAM environment, like Active Directory and Entra ID