Daktronics

Operations

• responsible for improving operational performance across Global Services functions
• drive measurable improvements in efficiency, customer experience, and cost-to-serve by optimizing people, processes, and enabling systems
• partner closely with service leaders, the business units, and IT to align operating models and execution to defined KPIs/SLAs and to ensure the service operation is supported by effective systems, data, and governance
• identify constraints, handoff issues, rework drivers, and system gaps
• establish & enforce operating norms (daily/weekly performance reviews, tiered escalation, cross-team prioritization) and translate insights into actionable improvement plans
• deliver measurable improvements in KPI including response time, resolution speed, first-time fix, utilization, and cost-to-serve
• maintain a KPI framework aligned to service outcomes; create visibility through dashboards, scorecards, and management reporting
• identify capacity constraints and workload drivers; recommend staffing models, tiering structures, scheduling improvements, and workload balancing
• implement leading indicators to proactively manage risk (e.g., aging backlog, parts readiness for scheduled visits, repeat incident rate, escalation volume)
• own continuous improvement initiatives using Lean/CI tools (value stream mapping, root cause analysis, standard work, visual management, A3, Kaizen, 5 Whys)
• drive reduction of waste (handoffs, motion, waiting, overprocessing, rework) and improve flow between teams
• build scalable process documentation and governance to sustain improvements and minimize drift
• partner with IT/system owners to evaluate and enhance service enabling tools (e.g., case management/CRM, field service management, knowledge base, parts logistics/ERP, scheduling/dispatch, reporting tools)
• accelerate adoption: training, SOPs, job aids, change management, and feedback loops to ensure tools support real workflows
• serve as the “connector” across functions to ensure consistent prioritization and coordinated execution
• facilitate alignment with Product/Engineering on defect trends, product reliability issues, knowledge gaps, and serviceability improvements
• own communication plans and stakeholder engagement to ensure changes are understood, adopted, and sustained
• improve customer experience through better predictability, faster resolution, and fewer repeat events
• support strategic initiatives related to service transformation, scalability, and recurring revenue readiness

Service Operations Manager

Director

• Shape the future of software business and lead platform strategy across software, control systems, and SaaS offerings.
• Drive portfolio direction, roadmaps, and investment priorities to accelerate growth and build scalable platforms.
• Set the software portfolio vision and roadmap.
• Prioritize products, platforms, and partnerships that drive growth.
• Define cloud platform strategy and shared services for scalable growth.
• Partner with Engineering and Architecture on hybrid solutions.
• Turn customer and market insight into strategy, shaping roadmap decisions.
• Influence SaaS packaging, pricing, and growth strategy.
• Lead portfolio governance and investment prioritization.
• Guide investment decisions across the portfolio lifecycle.
• Lead cross-functional alignment across key teams to shape executive decisions on strategy and priorities.

Director of Software Portfolio Strategy

3D Artist

• Design and produce high-quality 2D and 3D motion graphics for LED display systems.
• Create motion graphics optimized for a wide variety of screen sizes, shapes, and unique LED configurations.
• Leverage knowledge of emerging AI-powered creative tools and platforms to enhance workflows.
• Translate creative direction into compelling visual storytelling.
• Stay current on motion design trends, tools, and emerging technologies.
• Solve complex design challenges independently and as part of a team.
• Lead design efforts on select projects and support/mentor other artists as needed.
• Partner with editors, producers, and designers to resolve technical and creative challenges.
• Maintain organized project files and follow best practices for workflows and version control.

Motion Graphics Artist

Business Development Rep

• Responsible for the commercial success and growth of Daktronics’ software and subscription services portfolio.
• Own the business strategy, ROI justification, packaging, positioning, and go-to-market execution for all software and subscription services.
• Ensure Daktronics’ software solutions are customer-centric, scalable, operationally supported, and positioned to drive recurring revenue and long-term customer value.
• Develop and maintain business cases, revenue models, and ROI analyses for each software and subscription offering.
• Monitor competitive landscape (fan engagement platforms, control systems, content tools, analytics, third-party SaaS providers) to guide strategic decisions.
• Create sales enablement tools that help Daktronics’ sales teams clearly communicate software value.

Software Business Development

Marketing

• Develop and execute marketing strategies aligned to Transportation segment business goals.
• Plan and manage integrated marketing campaigns, including messaging, targeting, channels, and timing.
• Identify gaps in sales enablement and develop tools aligned to the customer buying journey.
• Support go-to-market strategies for new products, solutions, and initiatives.
• Track and report on campaign performance and key marketing metrics.
• Collaborate with Market Managers on campaign strategy, execution, and performance evaluation.

Marketing Strategist

Product Manager

• Own the product vision, strategy, and lifecycle for cloud-based applications with shared data platforms and external integrations.
• Work cross-functionally with customers, business leaders, and development teams to explore market opportunities, set clear priorities, and deliver scalable solutions that create measurable customer value and strong financial performance.
• Identify customer needs, industry trends, and competition through thorough research and direct engagement.
• Collaborate with business leaders, partners, customers, technical teams, and other stakeholders to ensure product success.
• Develop and articulate a clear product vision and strategy that aligns with the company's goals and objectives.
• Track, report, and improve the products’ financial performance.
• Collaborate with stakeholders and product development teams to set product priorities.
• Partner with cross-functional teams in the design and development of new products and features.
• Partner with product launch teams to ensure stakeholders are prepared to produce, sell, and support our products.
• Own the product through its full lifecycle, communicating and partnering with stakeholders through transitions.
• Identify potential risks and develop mitigation plans to ensure smooth product implementation.
• Gather and analyze customer feedback, product usage, and reliability data to continuously improve product offerings.

Software Product Manager

Application Engineer

• Joining the Daktronics team is a great opportunity to work with our latest technology - Camino.
• Camino is a next-generation graphics platform that provides real-time motion graphics capabilities similar to live-to-air (character generator) CG systems.
• Professional teams worldwide use this technology to inform and entertain their fans.
• As a Camino Implementation Engineer, you will help deploy engaging experiences for audiences worldwide at our client's iconic destinations!
• This role focuses on client interaction and will ensure the successful delivery of the Camino project.
• Responsibilities include testing and qualification, documentation, content delivery and implementation, system configuration set-up, and client training.
• Pre-Delivery: Work with end user and customer teams to understand show and production workflows, goals, and expectations.
• Test graphics to verify timelines, templates, logic, and playback align with specifications.
• Collaborate with Creative Services, Solutions Engineers, or Motion Designers for project direction.
• Provide project-specific guidance to Control System Specialists on assigned projects.
• Participate in team meetings to stay informed on project details and timelines.
• Document project details, including style, logic, and operational instructions for users.
• Design, create, and fabricate Camino Content projects/templates to meet demand.
• Perform additional duties as required.
• Client Delivery: Understand the integration of developed content with Daktronics control systems and client data ecosystems.
• Set up and provision Daktronics control equipment for Camino content playback.
• Implement Camino projects, script Display Studio buttons, and automate control triggers.
• Edit Camino content based on client feedback and resolve on-site issues.
• Train clients on Camino content operation and editing, both in-person and remotely.
• Adapt training methods to suit client needs and build strong customer relationships.
• Document system configurations and create tailored support resources for each client.
• Develop comprehensive documentation and site-specific training materials for both internal and external users.
• Provide project guidance in collaboration with control system specialists when they are implementing on-site.
• Be a point person/escalation point for the CSS group for successful Camino implementations.