Daktronics

Support Engineer

• Supporting customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions.
• Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
• Collaborate with internal team members to escalate product issues.
• Actively create and update knowledge base articles for internal and external uses.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.

Part-Time Audio Video Technical Support

Graphics Designer

• Develop creative assets for Daktronics products and services.
• Communicate effectively with sales and marketing employees.
• Prioritize workload and manage time effectively to meet deadlines.
• Build and maintain working files inside a collaborative file structure.
• Manage work tasks and collaborate within the marketing project management tool.
• Suggest and implement suggestions for process improvements.
• Work effectively in a remote environment using project management tools to independently manage work and deadlines.

Graphic Designer – Freelance, Temp Pool

• Ensure responsiveness and first-time resolution to customers’ requests for technical support
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail
• Collaborate with a team to resolve or escalate product issues when needed
• Actively create and update knowledge base articles for internal and external uses
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes for all customer interactions
• Perform shift work and participate in an After-Hours rotation providing technical support up to 24/7 during non-business hours
• Regularly participate in technical training on new products and systems

Audio Video Technical Support

• Supporting our customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions.
• Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
• Collaborate with internal team members to escalate product issues.
• Actively create and update knowledge base articles for internal and external uses.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
• Consistently support customers with a standard schedule comprised of four 6-hour shifts between 9a-4p (e.g. 9a-3:30p or 10a-4:30p) with an optional 30-minute lunch and one of Monday or Friday off.

Part-time Technical Support Technician

Field Engineer

• Provide remote technical support from home office
• Travel to customer sites approximately 20% of the time for event support, on-site service, and installations
• Ensure responsiveness and first-time resolution to customers' requests for technical support
• Troubleshoot and solve hardware and software technical issues
• Create and update knowledge base articles for internal and external uses
• Participate in technical training on new products and systems
• Provide on-site support during customer events
• Conduct technical and maintenance services for Control Systems and Display Systems

Technical Support, Onsite Field Service Engineer

Inside Sales

• Use formal campaigns and informal communication to generate leads and opportunities from new and existing customers
• Works diligently in reaching out to potential Product Replacement Growth Opportunities (PRGO) customers
• Understand trends in each market
• Sustain and grow technical knowledge to be subject matter experts on products and competitors
• Create and nurture customer relationships to create trust and secure profitable orders
• Demonstrate expertise in bringing solutions to customers
• Develop contact and follow up strategies on leads and opportunities
• Daily data enter and utilize Salesforce (CRM) as a sales tool
• Travel up to three times per year

Financial Planning and Analysis

• Support financial reporting and analysis
• Assist with budgeting and forecasting
• Collaborate with partners across the organization to help turn financial data into meaningful insights
• Prepare financial reports, analyses, and management summaries
• Perform variance analysis and identify trends in financial results
• Support budgeting and forecasting processes
• Assist with month‑end close activities, including journal entries and reconciliations
• Analyze financial data to support business decisions and ad hoc requests
• Collaborate with Accounting and Finance partners to ensure data accuracy