Customer Success Specialist

Daktronics

Customer Success Specialist at Daktronics supporting onboarding and customer engagement for subscription services. Utilizing customer data to optimize the customer experience in a remote setting.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on onboarding, engagement, retention, and renewal strategies. Proficient in analyzing customer data and metrics to enhance the customer journey and drive satisfaction.

Highest-signal resume keywords

Customer Success ManagementData AnalysisCustomer Relationship BuildingCommunication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MetricsOnboarding StrategyEngagement StrategyRetention StrategyRenewal StrategyCustomer Health DashboardsProcess DocumentationAnalytical SkillsTechnical Aptitude

Soft Skills

Strong CommunicationOrganizational SkillsSelf-ManagementCustomer-First Mindset

Tools & Technologies

SalesforceWrikeExcel

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer Success LifecycleCustomer EngagementCustomer InsightsCross-Functional CollaborationCustomer Satisfaction

About the role

Key responsibilities & impact

Support the successful onboarding, adoption, and engagement of subscription service customers by guiding them through setup, providing ongoing communication, and strengthening renewal and expansion opportunities.
Manage community engagement, gather customer insights, and collaborate across teams to improve the customer experience.
Own the customer success lifecycle, including onboarding, adoption, engagement, retention, and renewal strategy, using customer data and key performance metrics to continuously optimize the customer experience.
Maintain, document, and continuously improve the end-to-end customer success journey, ensuring customers receive the right communications, training, and support at each stage of their subscription lifecycle.
Own customer success KPIs, including onboarding completion, activation, engagement, retention, renewal, and customer satisfaction.
Analyze customer success metrics and trends to identify opportunities to improve the customer journey and overall customer health.
Develop, execute, and continuously optimize customer success strategies based on customer behavior, feedback, and performance data.
Maintain consistent communication via phone, email, and community messaging.
Log all customer touchpoints in CRM/tracking tools (Salesforce, Wrike, Excel).
Build and maintain customer health dashboards and regularly communicate insights and recommendations to leadership.
Develop standardized outreach materials (templates, scripts).

Requirements

What you’ll need

Bachelor’s degree required.
Demonstrated success building and maintaining strong customer relationships while driving adoption, engagement, and customer satisfaction.
Strong analytical skills with the ability to interpret customer data, identify trends, and recommend actions to improve customer outcomes.
Ability to work independently while collaborating with cross-functional teams.
Experience using customer engagement and reporting tools, this position will utilize Wrike, to track customer interactions, measure success, and inform business decisions.
Strong communication skills.
Customer-first mindset.
Strong organizational and self-management skills.
Analytical mindset.
Technical aptitude.
Process documentation and improvement skills.
Fluent in English, written and verbal.
Applicants must be 18 years of age or older.

Benefits

Comp & perks

Competitive compensation
Meaningful benefits
Flexible opportunities for learning and growth