Daimler Truck North America

Analyst

• Serve as the primary Subject Matter Expert (SME) and escalation point for reconciliation challenges and discrepancy resolution, ensuring compliance and operational integrity
• Investigate and resolve high-priority, time-sensitive, or non-standard administrative challenges for both U.S. and Canadian markets, collaborating across internal departments to maintain continuity
• Conduct regular, detailed audits of work processed by the NASC team to ensure accuracy, adherence to internal policies, and compliance with all relevant procedures
• Act as the primary resource for answering detailed questions and providing real-time guidance to the NASC team regarding process interpretation and execution
• Deliver comprehensive training sessions to new and existing NASC team members on wholesale processes
• Analyze escalation trends and recommend process improvements to reduce risk and enhance efficiency
• Accurately process incoming payments received via check, ensuring proper and timely application to designated wholesale accounts
• Manage and maintain the secure physical inventory of Manufacturer’s Certificates of Origin (MSOs) and titles
• Execute the accurate and timely release of MSOs and titles upon full payoff of the corresponding accounts, adhering strictly to procedural guidelines
• Perform User Acceptance Testing (UAT) for system enhancements and releases, including rigorous regression testing to validate system integrity and continuity of operations
• Assist with special projects, reports, and ad-hoc tasks, providing operational data and subject matter expertise as assigned

Wholesale Analyst

AI Engineer

• Support the implementation of AI in engineering workflows, improving design and validation procedures with focus on reliability, safety, and clear failure modes.
• Contribute to ML solutions for the new e-vehicle product from feature engineering, data analysis, model selection, training, validation and testing and performance analysis.

AI Engineering Internship

Call Center Representative

• Serve as the senior technical lead for Pega-based workflow and contact center platforms, providing Lead System Architect(LSA)-aligned architectural guidance and hands-on development support.
• Design, develop, and enhance Pega applications, including case lifecycles, flows, data pages, integrations, UI rules, decision logic, and Pega AI features, following platform best practices.
• Strong understanding of business processes in financial services or captive finance environments and the ability to translate business requirements into scalable technical solutions.
• Lead code reviews, enforce design standards, and act as a technical authority on solution architecture and quality across the Pega development team.
• Remain hands-on with complex feature development, integrations, performance tuning, and API development for Pega and external systems.
• Lead design and development of APIs, Axway integrations, batch processes, and database-driven solutions, ensuring seamless data flow and integration with Pega workflows and contact center platforms.
• Supervise, mentor, and guide PEGA and contact center developers, ensuring adherence to engineering, security, and quality standards.
• Lead the integration of contact center technologies (e.g., Five9), with PEGA applications, troubleshoot and provide support for any production issues.
• Collaborate with Architecture, Security, Compliance, and Infrastructure teams to ensure solutions meet non-functional requirements including security, scalability, resiliency, and regulatory compliance.
• Support release planning, deployments, and production readiness, including defect resolution, Production support, performance monitoring using Pega Diagnostic Cloud (PDC), root-cause analysis, and proactive platform stabilization.
• Contribute to platform strategy and roadmap discussions by identifying opportunities to modernize workflows, increase automation, and leverage Pega and contact center capabilities.
• Ability to communicate complex technical topics clearly and confidently in IT leadership and governance forums.
• Familiarity with Pega AI, decisioning, and intelligent automation capabilities.

Senior Workflow, Contact Center Technology Lead

Security Engineer

• The Principal Product Security Risk Model Owner will serve as the technical authority for cybersecurity risk modeling methodology and tooling.
• Define, document, and continuously improve DTNA's threat analysis and risk assessment process.
• Ensure the methodology is rigorous, repeatable, and auditable across the full vehicle cybersecurity case lifecycle.
• Lead the design and development of internal tooling that supports structured risk assessment, attack feasibility analysis, and traceability from threat scenarios through implementation requirements.
• Serve as a subject matter expert on ISO/SAE 21434.
• Ensure risk modeling methodology and outputs satisfy the standard's work product and evidentiary requirements.
• Maintain current awareness of the threat landscape relevant to commercial and autonomous vehicles.

Principal Product Security Architect

Strategy

• Own and evolve the CSG connectivity product strategy and long-term roadmap, defining strategic themes, portfolio bets, and prioritization with clear governance and stakeholder alignment.
• Lead and support strategic initiatives across FSG as well as cross-functionally within DTNA and global teams, facilitating critical partnerships and driving to results.
• Develop data-driven business cases for new products, markets, or partnerships, including addressable market, pricing/packaging hypotheses, and investment/ROI analysis.
• Create executive-ready narratives (presentations, dashboards) that answer operational and strategic questions with forward-looking insights and clear recommendations.

Connectivity Product Strategy Lead

Product Marketing

• Lead go-to-market plan development for new product offerings with cross-functional teams
• Prepare dealer promotional collateral and support development of marketing communications and training materials
• Support collaboration with the Freightliner, Western Star, and Detroit Brand Communications teams and Corporate Communications team, as needed
• Direct marketing truck and trade show strategy development
• Manage cross-functional event planning
• Represent DTNA at trade shows and other industry and customer-focused events
• Maintain oversight of proper product messaging and segment positioning in social media channels
• Lead collaboration with Segment Strategy and Product Strategy teams to understand market customer and competitor insights
• Develop compelling and authentic product talking points that clearly communicate customer value
• Collaborate with the Digital Marketing Team to promote products/features in brand web sites and dealer-facing tools
• Act as main point of contact for internal and external stakeholders for product information
• Develop product presentations and present to key stakeholders and customers
• Support development and maintenance of target segment sales, demo and trade association rebate programs

Vocational Product Marketing Strategist

Engineer

• Leads development efforts for the Autonomous Cascadia's Sensor Clearing System
• Works with various teams in ATG and in the larger engineering organization to ensure the system is manufacturable, durable, and functional
• Collaborates with integration engineers to ensure hardware is correctly implemented into the vehicle
• Ensures Functional Safety, diagnostics, and cybersecurity requirements for autonomous ECUs are successfully met by the supplier
• Designs and troubleshoots advanced systems, and focuses on how to integrate these systems into new and existing design concepts
• Host meetings internationally to interface with our counterparts in Europe and Asia
• Releases SCS parts into DTNA's system, along with module and BOM ownership
• Industrialization of the SCS based on feedback from our stakeholders

Autonomous Engineer

IT Support

• Lead F&I Pro Help Desk Operations: Directly supervise and lead a team of F&I Pro Help Desk Analysts, including hiring, onboarding, training, performance evaluation, and ongoing development
• Set clear performance expectations and conduct regular coaching, feedback, and performance reviews to drive individual and team effectiveness
• Establish and manage analyst schedules, coverage models, and workload balancing to meet service-level expectations
• Monitor individual and team performance metrics, addressing gaps and recognizing high performance
• Drive Team Development: Foster a collaborative, accountable, and customer-focused team culture that supports continuous improvement and employee engagement
• Act as an escalation point for complex dealer or internal issues, modeling effective problem-solving and decision-making
• Support Digital Product Strategy: Serve as subject matter expert for key dealer-facing tools including F&I Pro, WalkMe, DocuSign, and the team’s new AI Chatbot, ensuring functionality, adoption, and continuous enhancement
• Collaborate closely with relevant product owners and IT partners to identify, develop, and implement improvements and product fixes
• Coordinate and execute testing for system updates, support backlog grooming sessions, and submit Jira tickets for production and emergency fixes
• Ensure Post-Launch Support Readiness: Equip the help desk team with the knowledge and tools needed to effectively support new product introductions
• Ensure analysts are trained on product updates and prepared to address dealer and internal stakeholder questions, providing timely and accurate assistance across all supported platforms
• Deliver Ad Hoc System Training: Provide on-demand training to F&I Pro users for tools such as F&I Pro, DocuSign, WalkMe, and the AI Chatbot
• Focus on addressing immediate training needs and system updates, while supporting the Sales Enablement & Training Manager in broader, curriculum-based training initiatives aimed at long-term dealer adoption and effectiveness
• Leverage Dealer Feedback: Collect relevant dealer feedback to gather insights, prioritize enhancements, and improve the overall dealer experience
• Share findings with the F&I Pro Product Owner and other relevant functions
• Foster Cross-Functional Alignment: Collaborate with internal teams, including Sales, Revenue Operations, Insurance, Business Solutions, IT, Operations, Dealer Credit, Fleet Credit, and Legal, to align support strategies and proactively resolve operational challenges
• Apply continuous improvement principles to optimize processes and actively identify and communicate opportunities for system or process enhancements
• Measure Help Desk Impact: Define key performance indicators (KPIs) to evaluate the effectiveness of help desk dealer support initiatives, and continuously refine strategies based on data insights

F&I Pro Help Desk Manager

Software Engineer

• Proactively identify and define the most effective way to generate the system documentation requirements from PAR projects scope.
• Create, maintain, interpret, and effectively communicate the logic of compatibility rules stored the in IMS database to our cross-functional partners at DTNA.
• Collaborate with Design, Product Validation, Compliance, Customer Application Engineering, Product Strategy, Product Data Systems, Launch and Change Management, and Project Management to ensure project serials and compatibility logic are in alignment with project expectations and testing needs.
• Work with Project Management, Product Validation, and Sales & Marketing to create and update orders in the sales systems (VOP) and mainframe (IMACS) to meet the needs of the PAR project.
• Perform Engineering order translations on project specs and process necessary spec / ECF updates to ensure correct data codes & content, and resolve any frame layout conflicts through communication with EPM & PS.
• Be responsible for all aspects of spec gen analysis and follow-up with project teams to achieve project spec generation targets.
• Provide vehicle documentation expertise to project teams to ensure system documentation targets are achieved.
• Drive Continuous Improvement projects, improved metrics and reports related to PAR projects from a VCM perspective.
• Lead in developing procedures and policies to build Compatibility and Order processing effectiveness.
• Work with IT and internal developers in creating new tools to enhance the team’s accuracy and integrity.
• Provide classroom-based instruction for engineers on the function and application of compatibility rules.
• Develop expertise outside of your immediate knowledge to improve project support capabilities.

Engineering Documentation Control Analyst III – Compatibility, Project Order Processing

• Calculates bottom-up costs of future and series parts based on technical specifications, engineering design proposal, Siemens NX 3D modeling, or part teardowns.
• Considers materials, manufacturing process, labor, variable and fixed costs according to both global and regional inputs within aggregate specific guidelines.
• Calculates part cost targets in New Product Development and acts as consultant to Engineering for design to target.
• Supports Procurement with strategy and supplier negotiation by analyzing price breakdowns, bill of materials and cost structures from suppliers to support gap analysis.
• Supports or leads specific commodities in the Lead Cost Engineering global platform.
• Proposes cost avoidance and cost down measures for design, material, production process.
• Present cost saving initiatives to upper management, commodity teams and suppliers.
• Estimates and evaluates part tooling cost based on business case.
• Verifies incoming supplier development costs versus specification needs.
• Conducts product benchmarking, evaluates alternative technologies, analyzes processes at suppliers and leads cost down workshops.
• Represents Cost Engineering in cross functional project teams, supports supplier onsite assessments (OSA).

Cost Engineering Analyst II

Insurance

• Responsible for reporting on the actual results of Services and Insurance products in US and Canada
• Prepares regular reports and presentations to DTFS management to provide transparency to and identify drivers of financial performance
• Month-end reporting including analysis of actual vs forecast variance and preparation of commentary for management review
• Use data and input from the business partners to prepare monthly forecasts; identify opportunities to drive better financial results
• Supporting the development of the annual forecast, updating the model drivers, and customer segment forecasts
• Support ICS, PBC and KPMG requirements
• Analyze financial data to assist in developing strategies and appropriate countermeasures; modeling of alternative business strategies; providing insights and guidance to drive business strategy discussions.
• Support Sales Controlling Analyst as required

Services and Insurance Controlling Analyst

Sales

• Face-to-face selling to new channel partners/distributors and cross/up/repeat sales to existing channel partners/distributors.
• Maintains and expands existing relationships with organizations distributing products, services and/or solutions.
• Develops and delivers product demonstrations, sales bids and presentations to channel partners/distributors and may also train channel partner/distributor sales personnel in product use and sales techniques.
• Manages the relationship with the channel partners/distributors.
• Promote the sale of Freightliner Trucks and Western Star Trucks within, through direct dealer and customer contact.
• Work with dealers and customers to understand transactional details around the purchase or lease of commercial vehicles, and make logical and supportable pricing recommendations.
• Assist dealers in planning and achievement of sales objectives.
• Monitor and report district dealer and region dealer sales performance.
• Assist dealer management with sales forecasts, budgets, inventory planning, training and achievement of sales objectives.
• Effectively communicate and serve as liaison between dealers/customers and support departments.
• Assist dealers with schedule and other sales coordination activities. Will be required to manage dealer and Top 50 volume allocation and enforce Dealer Reservation System (DRS) policies and guidelines.
• Provide technical sales and/or business management expertise to resolve difficult situations or conditions.
• Provide information with facing field managers in Parts, Service and Distribution Development.
• Ensure that every effort is made to develop and coach dealers in ways that will maximize their efficiency and profitability.

Channel Sales Manager

Accounting Manager

• Plays a key role in the accounting group
• Accounting for key aftermarket programs, including extended warranty, connectivity services, and other service-based products
• Involvement in DTNA-wide cost-of-quality initiative
• Providing accounting oversight for the base warranty process
• Serving as the primary liaison for rate-planning cycles
• Validating data integrity, reviewing vendor recovery calculations, and ensuring accurate financial treatment
• Researching and interpreting technical accounting guidance
• Preparing and analyzing P&L and balance sheet accounts
• Supporting period-end close activities
• Maintaining internal controls
• Providing financial insights to Accounting management, key stakeholders in Aftermarket Controlling and Quality, and the external audit team

Aftermarket Revenue and Warranty Accounting Supervisor

Financial Planning and Analysis

• Provide legal guidance for key DTFS projects and initiatives.
• Serve as a consultant on joint ventures designed to maintain DTFS’ position as a leader in the trucking industry.
• Deliver general transactional legal advice and training to business teams.
• Conduct legal research for transactions and projects, coordinating with outside counsel as needed.
• Assist with dealer and fleet workouts, including drafting modification, forbearance, and related agreements, and conducting loan reviews for troubled accounts.
• Support regulatory compliance efforts, including tracking developments, coordinating with outside counsel, and assessing applicability to DTFS business models.
• Advise on general regulatory matters such as credit disputes, FCRA, and ECOA.
• Collaborate with the Local Compliance Officer to ensure alignment on group compliance topics.
• Supervise license renewal processes, respond to state examinations and audits, and address licensing issues.
• Manage defensive litigation matters and oversee outside counsel engagement.
• Provide legal support on data protection and information security, advising on risk mitigation and regulatory compliance.
• Partner with the business in implementing credit policies that minimize financial loss.
• Advise the business in the development of innovative dealer programs and new systems to meet the needs of dealers and to facilitate their servicing customers.
• Review and revise legal documents, policies, and procedures for compliance and accuracy.
• Support Procurement with vendor contract review and related matters.
• Provide general support for dealer and fleet documentation, including occasional customization and negotiation with customer or dealer legal counsel.
• Support Client Services, Collections, and Remarketing teams by preparing legally required documents and advising on escalated customer issues.
• Provide support for payment-related issues and products (AutoPay, DT Pay), including refunds, dispute resolution, and escalations.
• Evaluate legal and business considerations to identify practical solutions that meet minimum legal requirements while supporting strategic objectives across a variety of projects.
• Exercise sound legal judgment in assessing potential liability, determining appropriate responses to complaints and litigation, and advising on vendor contracts and procurement matters to ensure balanced risk management and business alignment.
• Serve as a global legal advisor, exercising judgment in cross-border projects involving headquarters in Germany, service centers in Mexico and operations in Canada, ensuring legal alignment and adding strategic value in an international operating landscape.

Corporate Counsel – Financial Services

Artificial Intelligence

• Curate and Structure Technical Documentation: Review and organize autonomous semi-truck specifications into modular, machine-readable formats suitable for AI ingestion
• Train and Evaluate AI Model: Assist in training language models or retrieval systems to accurately answer user queries based on truck documentation; test and refine model outputs
• Develop Semantic Search Capabilities: Implement tagging, embedding, and indexing strategies to enable efficient search and retrieval of technical content
• Collaborate Across Engineering Teams: Work closely with product managers and truck engineers to ensure documentation accuracy and alignment with user needs
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs