Daikin Comfort

Manager

• Acts as liaison between Distributors and Corporate offices
• Develops and implements best practices for establishing, building, and maintaining customer relationships to position the company as a supplier of choice
• Travel to work trade shows and open houses required
• Conduct face-to-face meetings with distributor principles and their management teams
• Conduct distributor visits as required
• Resolve market conflict within various Daikin Distribution channels
• Assist in sales planning and forecasting
• Execute sales efforts to achieve budgetary goals
• Make recommendations as necessary to improve services and expand on local successes in new markets
• Identify untapped or underdeveloped market opportunities
• Work alongside Company Owned Distribution in the expectations of supporting National Accounts
• Ability to work collaboratively amongst all organizational departments
• Working knowledge of PAP and Rebate Automation
• Performs other tasks as assigned
• Ensures work is aligned with the Director’s expectations, goals, and vision
• Accountable for implementation of policies, processes, and procedures for short-term results
• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
• Works on difficult to moderately complex issues and projects
• Provides guidance and training to subordinates
• Has authority to hire, recommend pay, establish performance and recommend for termination
• Ability to quickly establish rapport; developing credibility, loyalty, trust, and commitment within assigned relationships
• Demonstrated sound decision making with diplomacy and adherence to company policies and procedures
• Ability to work within a matrix organization and work closely with all business divisions to meet very short deadlines often requiring long periods of continuous work
• Significant knowledge base in corporate and field selling environments
• Ability to work well with others, even remotely, with successful history of leading a diverse group
• Skilled at influencing others at all organizational levels, including the ability to develop credibility and trust quickly with senior managers/decision-makers
• Demonstrated ability to think strategically, manage risk and be innovative in problem-solving
• Excellent verbal and written communication skills
• Ability to interpret technical information and adapt it to the needs of a business audience
• Ability to present information to a variety of audiences, external and internal
• Demonstrated high business acumen and understanding of finance/financial principles
• Knowledgeable in channel partner models and the local competitive environment
• Ability to engage in travel without restriction, both domestically and internationally
• Working knowledge of MS Office – Outlook, Word, Excel, PowerPoint, (Access is a plus)

National Accounts Manager

General

• Maintain visibility to Daikin’s imported products
• Ensure compliance with US Customs regulations
• Train employees on proper procedures
• Audit of all Goodman entities involved with Import
• Maintain accurate records of all import transactions
• Classification of SKUs and models with the correct Harmonized Tariff Schedule
• Ensure timely return of containers to avoid per diem costs

Global Trade Import Specialist

Analyst

• Maximizing company cash flow by ensuring compliance with established credit policy and collection expectations
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Issue dunning letters to overdue accounts
• Reconciliation of customer accounts
• Performing required customer maintenance on accounts
• Performing required reporting
• Consult with customers to resolve complaints and verify financial and credit transactions
• Review commercial customer accounts to identify and select delinquent accounts for collection
• Evaluate customer records and recommend payment plans based on payment history and purchase activity
• Ensure a balanced risk and revenue tradeoff consistent with credit policy and loss target expectations
• Investigate the processing activity on accounts that have exceeded the parameters set in our risk management system
• Issue credit hold notifications
• Coordinate customer credit changes with the credit department
• Recommend that accounts be shifted to a collection agency
• Recommend bad debt write-offs
• Maintain accurate records about the customer payment status
• Participate in additional projects to support ongoing business needs

Analyst Credit 2

Outside Sales

• The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and growing a volume driven and profitable base of target and core dealers while ensuring that each member of the dealer base is aware of the features and benefits of COD products and services.
• Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers.
• Target and sign-up Dealers within assigned territory.
• Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs and discounts.
• Maintain and improve sales revenue and gross margin.
• Maintain an accurate call history within the CRM system.
• Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory.
• As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis.
• Be the channel expert on the features, benefits, product performance, and design guidelines for products sold.
• Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc.
• Periodically reach out to customers to determine satisfaction with the organization, products and services.
• Monitor competitive activity and trends within territory.
• Expand knowledge base of the company’s products and features.
• Understand and follow work instructions, operating procedures and company policies.
• Perform additional projects/duties to support ongoing business needs.

Territory Sales Manager

• The Regional General Manager will play a leading role in aggressively growing the company’s product market share and profitability with a team of area sales, territory sales managers and branch operations team.
• Maintains awareness of markets, competitor activities and problems within assigned area and recognizes trends that develop the team and its efforts, making proper recommendations.
• Analyzes and prepares sales forecasts and reports.
• Provide guidance to the ASM and TSM’s by providing leadership, training, mentoring and direction as well as monitoring daily functions within the region.
• Achieve overall sales and profit goals. Provide leadership in the areas of commercial sales, parts & supplies sales and branded equipment sales.
• Hire, train, cross-train, complete performance evaluations and implement corrective action.
• Ensure all company policies related to sales are followed throughout the region.
• Review and manage the regional budget and provide TSM Quota data.
• Manage relationship between DCT Distribution and other Ind Distribution within assigned geographical area.
• Direct Regional Operations Managers (ROM) to support increased sales and operational needs of the region.
• Provide support and guidance to ASM and TSM’s as well as to branches as it pertains to region sales growth to ensure regional new business goals are met.
• Develop business plan(s), where necessary to ensure forward growth of region and needs.
• Provide leadership to the Operations Team of the Division to deliver high-level customer service, employee development, growth goals and excellence in branch operations.
• Assist in the planning and forecasting of inventory needs, ensuring adequate product inventory is available.
• Resolve operations issues or concerns by communicating and coordinating with BM’s, ROMs’, RM’s and DVP and/or corporate staff where appropriate.
• Suggest and implement policies, goals, objectives and procedures conferring with other affected departments.
• Decide operational staffing requirements and coordinate the hiring and training processes with Human Resources
• Provide relevant and timely analysis of budgets, financial trends, financial KPIs and other relevant reports.
• Develop financial budgets for yearly sales and operational expenses.
• Provide recommendations to strategically enhance business performance through benchmarking KPIs.
• Complete other tasks as assigned

Regional Manager

Director

• Responsible for directing and developing teams that oversee relationships with key commercial clients to achieve sales and revenue targets
• Work with national customers to understand their needs and create customized solutions, negotiate contracts and price, and provide ongoing support
• Coordinate resources and ensure commercial customer needs are met
• Sales efforts to achieve budgetary goals, meeting monthly booking goals and hotel revenue guidelines for the assigned Market Segment
• Solicit new and existing accounts to meet/exceed goals through telephone solicitation, outside sales calls, site inspections and written communication
• Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings

Director, Commercial National Accounts

• Establish and cultivate relationships with mid-size and large national account client executive management teams and purchasing decision-makers.
• Ensure high customer satisfaction, facilitating positive long-term relationships with high potential for continued business and revenue growth with customers.
• Utilize business acumen in order to understand the customer's business for each of the assigned accounts; provide industry input in order to develop the company’s value proposition.
• Effectively communicate with the entire internal account team to meet and exceed customer’s expectations.
• Participate in sales forecasting and planning to ensure effective market planning and continued revenue stream, negotiate client contracts, build project cost models and execute direct business development programs.
• Lead the development of each assigned strategic account plan and strategy coordinating with the appropriate division resources (i.e., sales directors, operational support personnel, executive sponsor, and knowledge experts).
• Implement the strategic account plan and associated action plans ensuring that the Director of National Accounts is continually informed of progress and account status.
• Conduct, at a minimum, quarterly Strategic Account Reviews for all key accounts along with one annual team strategy meeting.
• Oversee and evaluate market research and adjust marketing strategy to meet changing market and competitive conditions.
• Provide information on current and future pursuits and pipeline across assigned accounts as required to the associated leadership teams.
• Forecast and track growth against the established baseline and account plan.
• Monitor industry and economic trends, competitor products, sales and marketing activities.
• Provide market intelligence on product research and development.
• Develop and recommends product positioning and pricing strategy to earn new business.
• Performs other tasks as assigned

• Develop and deliver technical training programs for contractors and branch teams focused on refrigerant recovery, handling, storage, and reclaim best practices
• Serve as a subject matter expert on EPA regulations (e.g., Section 608), A2L refrigerant transition (R32, R454B), and compliance requirements
• Translate refrigerant recovery and reclaim strategies into field-level execution playbooks that drive adoption and consistency
• Partner with Sales and Operations to position refrigerant recovery and reclaim as a contractor profitability lever, including cost avoidance and efficiency gains
• Support development and rollout of reclaim programs, including contractor engagement, incentive structures, and vendor coordination
• Analyze refrigerant usage, recovery rates, and reclaim participation to identify performance gaps and improvement opportunities
• Provide field feedback to influence pricing strategies, product positioning, and refrigerant portfolio decisions
• Support branch and contractor readiness for regulatory changes and compliance audits, ensuring alignment with company policies
• Collaborate with internal teams (EPO, Sales, Operations, Supply Chain) to drive process improvements that simplify recovery and increase participation rates
• Assist in the creation of training materials, SOPs, digital tools, and field communications to scale best practices
• Participate in pilot programs and innovation initiatives to enhance refrigerant lifecycle management and circular economy efforts

Sustainability Specialist, Field Enablement

• Provide support for dealers/contractors to resolve technical issues
• Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
• Produce training materials for sessions
• Produce materials and conduct installation and service training sessions
• Responsible for high quality, cost-efficient and on-time service operation (internal and external)
• Ensure the availability and quality of communications with our customers
• Perform additional projects/duties to support ongoing business needs.

Technical Service Manager

• Support internal and external customers who install / repair and maintain heating and air-conditioning systems
• Conduct training for service technicians
• Provide support for dealers/contractors to resolve technical issues
• Gather Voice of the Customer and monitor quality issues
• Conduct Installation and Tech Support Training
• Produce training materials for sessions
• Responsible for high quality, cost-efficient and on-time service operation
• Perform additional projects/duties to support ongoing business needs.

• Help achieve annual sales goals and expand market share within the region.
• Determine sales and technical training needs for the Rep Sales Engineers and execute the plan to deliver those needs.
• Develop, track, and maintain direct and non-direct local relationships with key accounts, mechanical contractors, trade bodies, local authorities and government organizations.
• Monitor Rep targets on a weekly basis and communicate results to regional sales leadership.
• Develop remedial action plans to meet or exceed customer development and sales targets.

Regional Representative Director

Sales

• Grow the region exponentially through consultation and education of distributor’s principles, senior staff, marketing and sales staff.
• Meet with distributor principles and their management team along with their customers, new dealers, and sales team to promote company products and services.
• Approve distributor pricing rebates levels and program requests.
• Resolve market conflict between the different distribution channels that are in shared territories while growing overall market share.
• Travel and work trade shows, open houses, and other promotions as needed.
• Provide support to distribution to reach plan goals.

Regional Sales Director

• Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers.
• Target and sign-up Dealers within assigned territory including A Plus Dealers.
• Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs, and discounts.
• Maintain and improve sales revenue and gross margin.
• Maintain an accurate call history within the CRM system.
• Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory.
• As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis.
• Be the channel expert on the features, benefits, product performance, and design guidelines for products sold.
• Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Monitor competitive activity and trends within territory.

Customer Support

• Provide excellent customer service via phones and email. (homeowners, distributors, dealers)
• Respond promptly to correspondence via phone, fax, mail, and email
• Perform data entry, review, process, file and maintain documents
• Located HVAC dealers/contractors and dispatching work orders
• Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures
• Identify and suggest process improvement opportunities
• Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management
• Escalate matters of concern/urgency to immediate team lead or manager
• Perform other duties as assigned

Customer Support Representative

Art Director

• Responsible for sales growth, margins, and aftermarket activities
• Call on HVAC Dealers and Contractors
• Training dealers on product offerings
• Develop and implement sales plans for aftermarket business
• Work with local vendors and manufacturers’ representatives to provide support.

National Accounts Manager

Global Trade Import Specialist

Analyst Credit 2

Territory Sales Manager

Regional Manager

Director, Commercial National Accounts

National Accounts Manager

Sustainability Specialist, Field Enablement

Technical Service Manager

Technical Service Manager

Regional Representative Director

Regional Sales Director

Territory Sales Manager

Customer Support Representative

Parts Manager