Customer Support Representative

Daikin Comfort

Customer Support Representative mediating between customers and Daikin, providing exceptional service and coordinating repairs efficiently. Serving as a key point of contact for customer inquiries and warranty processes.

Posted 6/17/2026full-timeWaller • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide excellent customer service via phones and email. (homeowners, distributors, dealers)
Respond promptly to correspondence via phone, fax, mail, and email
Perform data entry, review, process, file and maintain documents
Located HVAC dealers/contractors and dispatching work orders
Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures
Identify and suggest process improvement opportunities
Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management
Escalate matters of concern/urgency to immediate team lead or manager
Perform other duties as assigned

Requirements

What you’ll need

1 – 3 years of progressive experience in related field (warranty processes and preferably within HVAC industry)
5 plus years of customer service experience
High School diploma or GED equivalent and familiarity with finance, accounting and statistics desirable
Must have the ability to diffuse an upset caller
Ability to handle calls in a timely manner
Effective communication skills - Articulation, pronunciation, and proper grammar a must
Strong intellect and aptitude desired, along with ability to manage multiple and varied activities
Effective organizational and time management skills with ability to prioritize
High level of attention to detail and accuracy of work
Analytical skills including ability to interpret information and make sound recommendations
Must have the ability to work in a cross functional capacity with internal and external teams
Working knowledge of internet applications as well as data entry, Microsoft Excel, and Word
Ability to multi-task and handle a fast paced environment
Familiar working with general office equipment– Fax, Multi-line phone, copier, and document scanning
Knowledge of warranty processes
Knowledge of HVAC products is strongly preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrywarranty processesHVAC knowledgefinanceaccountingstatisticsanalytical skillsdocument maintenanceprocess improvementmulti-tasking

Soft Skills

customer serviceeffective communicationorganizational skillstime managementattention to detailability to diffuse upset callersstrong intellectaptitude for managing activitiescross-functional collaborationability to prioritize

Certifications

High School diplomaGED equivalent