Daikin Comfort

Analyst

• Processing and payment of Spiff Dealer Claims • Calculating rebates, claims and loyalty reimbursements to Distributors or Dealers based on guidelines and requirements of approved Rebate Programs • Review documents & data pertaining to sales/payment/rebate programs in Partner Link, Mapics/Power Link/Mincron other relative programs and software • Claims/Contract analysis and projects: Guidelines are followed with calculation and payment of Special PAP Programs, Dealer Loyalty claims, & Volume Rebates according to contract information • Program and Margin Analysis • Participation in Internal audits based on defined Program Documentation • Validation of third-party claims as submitted by vendor • Manage rebate programs in an efficient and timely manner as set by management • Budgeting and forecasting growth programs: Provide finance, managers, distributors and dealers with detailed data/calculation of past and future rebate amounts, as well a previous applied payments • Ensures rebate program calculations follow applicable approval levels according to DOA • Support annual budgeting and forecasting process: Analysis of data on customers for financial review • Meet critical financial and development deadlines as set by management • Calculates manually and through automated processes for Rebate programs • Assist with financial and growth rebate tool development. Contributing, key testing, detailed analysis for tool development • Data extraction from multiple programs/ad hoc reporting/analysis as requested by Distributors or customers via Mincron, Mapics/Powerlink, PartnerLink, Dashboards, Teamwork and Excel • Participate in the preparation of the monthly, quarterly, and yearly management of reporting packages • Involvement in annual and strategic planning process • Development and maintaining key performance metrics and scoreboards • Significant ad-hoc reporting, projects and based analysis for finance/partners/customers by utilizing systems/tools: Mincron, Mapics/Powerlink, PartnerLink, Dashboards, Teamwork and Excel • Review and research customer rebate payment information to assure customers are paid in a timely manner • Work with Finance/Credit through approval flow process to ensure program accuracy and payment • Act as proactive business partner, advising and making recommendations based upon financial projections and historical performances • Cross train with other team members to ensure seamless performance on all programs required • Submitting payment request via appropriate system (Mincron & OnBase/Mapics) • Providing timely communication and updates to customers via phone, email, or via Microsoft Teams • Tracking payments, ensuring payments issued to correct entity (address validation) • Review, interpret and replicate terms and conditions of Product Reimbursement Agreements into the Rebate Administration processing system • Processes claim submissions for rebate payment; Reviews and analyzes claim pricing results; Administers rebate payments or Dealer credits • Record, track and monitor status of claim submissions • Respond to customer inquiries regarding claim submission status; assist customers with claim reconciliation • Conducts collection activities as dictated by rebate contracts • Ensures rebate invoices are generated correctly • Reviews claims for unit verification • Provides data supporting invoices and reconciliation documentation • Examines claims-level detail to determine outlier claims and possible reasons for rebate disputes. • Assists with dispute negotiations & resolution • Ensures outlier claims are corrected in the claims processing system • Works directly with PAP Support team, and IT resources for testing, training and other rebate program enhancements or updates • Perform additional projects/duties to support ongoing business needs

Rebate Analyst

Support Engineer

• Provide remote technical support to clients and field technicians regarding the installation, maintenance, troubleshooting, and repair of BAS/BMS systems.
• Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.
• Provide technical guidance to field technicians on installations, repairs, and system optimizations.
• Assist customers with operational questions, settings adjustments, and system optimization to ensure optimal performance.
• Use remote monitoring software to identify system faults, perform remote resets, adjust settings, and provide feedback on HVAC system health.
• Maintain detailed records of customer interactions, issues resolved, and solutions provided.
• Occasionally conduct training for field technicians and customers on system usage, best practices, and troubleshooting.
• Work closely with engineering teams, product managers, and field technicians to relay feedback from the field and assist in product development or improvements.

Support Technician

Operations

• Manage the performance and operations of critical cooling air handlers across multiple teams and locations, ensuring they meet performance standards and operational goals.
• Lead and support a team of remote site managers, coordinators, technicians; providing guidance, training, and performance evaluations to foster a high-performing culture.
• Oversee installation, maintenance, and upgrade projects for air handling systems, ensuring timely execution within budget and compliance with safety regulations.
• Implement and utilize performance metrics to assess the efficiency and reliability of cooling systems. Analyze data to identify areas for improvement and optimize operational processes.
• Develop and execute regional operational strategies that align with organizational goals. Identify opportunities for cost savings, efficiency improvements, and service enhancements.
• Serve as the primary point of contact for regional clients, vendors, and internal teams. Facilitate effective communication and collaboration to ensure client satisfaction and operational success.
• Proactively address operational challenges, conducting root cause analysis and implementing solutions.
• Maintain accurate records of operational activities, project updates, and compliance documentation. Prepare regular reports for senior management on regional performance and initiatives.
• Establish specific commissioning goals, project timelines, and ensure all teams are aligned.
• Assign field technicians based on experience, workload, and regional needs. Oversee scheduling to meet deadlines.
• Arrange remote support, parts delivery, and other resources to ensure smooth operations.
• Use remote monitoring tools to track commissioning progress, identify issues, and troubleshoot as needed.
• Guide the field team through technical issues and escalate complex problems to engineering teams when necessary.
• Conduct remote inspections and oversee the testing procedures to confirm that the installations meet technical standards and regulatory requirements.
• Identify training needs and arrange remote or on-site training sessions to enhance team skills in commissioning air handlers.
• Provide regular feedback and coaching to ensure technicians perform to their best abilities and meet project benchmarks.
• Communicate progress, key milestones, and any challenges with clients, ensuring transparency and managing expectations.
• Ensure field teams deliver exceptional service, addressing client concerns quickly and effectively to maintain positive relationships.
• Ensure all field personnel follow safety guidelines, especially when working in critical environments with high-risk machinery.
• Proactively identify and mitigate potential safety risks, supporting the team in adhering to OSHA or industry-specific safety standards.
• Perform other tasks as assigned.

Rebate Analyst

Support Technician

Regional Operations Manager