Daikin Comfort

Sales

• Identify, contract and develop relationships with new customers that use textile fiberglass and our duct products
• Maintain relationships with existing fiberglass and duct accounts to determine ways to grow their business with Quietflex
• Report and confer with the VP of Sales and Marketing on sales activity
• Support all activities of the marketing and sales departments
• Provide new and current customers with product information including pricing, delivery, inventory and/or backorder availability
• Help minimize shipping costs through strategic planning and market knowledge
• Travel to customers to develop our market position
• Work with operations to help maximize customer satisfaction with our products
• Conduct market research to develop niche segments for our fiberglass
• Enhance marketing materials, including website maintenance for fiberglass and the duct segment of our business
• Contact customers to follow up on orders, service, and delivery
• Offer additional products for sale
• Participate in additional projects to support ongoing business needs

Regional Sales Manager

Outside Sales

• Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers.
• Target and sign-up Dealers within assigned territory including A Plus Dealers.
• Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs, and discounts.
• Maintain and improve sales revenue and gross margin.
• Maintain an accurate call history within the CRM system.
• Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory.
• As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis.
• Be the channel expert on the features, benefits, product performance, and design guidelines for products sold.
• Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Monitor competitive activity and trends within territory.
• Expand the knowledge base of the company’s products and features.
• Understand and follow work instructions, operating procedures, and company policies.
• Perform additional duties when requested.

Territory Sales Manager

• Manage TSM’s in the region
• Responsible for key dealer acquisition
• Maintain and improve personal sales and business expertise
• Work with TSM’s to resolve customer complaints regarding sales and service
• Oversee regional and local sales managers and their staffs
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• Determine price schedules and discount rates
• Review operational records and reports to project sales and determine profitability
• Monitor customer preferences to determine focus of sales efforts
• Prepare budgets and approve budget expenditures
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
• Participate in additional projects to support ongoing business needs

Area Sales Manager

Product Specialist

• Provides technical support to company owned (COD) and independent (IND) distributors, servicers and our in-house 800 Service Support Specialist as needed.
• Coordinate resolutions and corrective actions of field product quality issues.
• Conduct or participate in quality reviews with customers at their locations.
• Produces technical literature, service training materials and service kits.
• Participate and provide input from a service perspective in product transition schedule meetings, dFMEA and other service design reviews.

VRV Field Product Specialist

• Grow the region exponentially through consultation and education of distributor’s principles, senior staff, marketing and sales staff.
• Approve distributor pricing rebate levels and program requests.
• Resolve market conflict between the different distribution channels that are in shared territories while growing overall market share.
• Travel and work trade shows, open houses, and other promotions as needed.
• Provide support to distribution to reach plan goals.
• Conduct meetings with customers, new dealers, and sales team to promote company products and services including building relationships internally and externally.
• Liaison between Distributor and Daikin, communicating with departments to ensure concerns and problems are solved immediately and exceeding customer expectations.
• Conduct distributor visits as required.
• Assist in planning and forecasting.
• Work with Distributor principals in establishing criteria and potential locations for expansion.
• Select, train, supervise and evaluate District Sales Managers and Inside Sales Engineers.
• Work with DSMs on training assessment and scheduling required courses.
• Assign and manage accounts among Districts.
• Responsible for actively working with District Sales Managers on sales plans, target accounts, key projects and distributor planning including joint calls.
• Ensure that DSMs keep up-to-date on all activity within the region.
• Develop, implement, track, and report on regional sales growth plan based on programs, target account opportunities, project tracking and distribution planning.
• Manage pricing including understanding the pricing dynamics in the assigned market.
• Collect competitive price sheets on a continual basis to ensure we are well priced in the marketplace.
• Track distributor calls and issues in CRM.
• Perform additional projects/duties to support ongoing business needs.

Regional Sales Director

Customer Support

• Provide excellent customer service via phones, email, and online chat.
• Respond promptly to correspondence via phone, mail, and email.
• Assist with complaints via social media, executives, and BBB.
• Assist coordinating with distributor technical representatives performing site visits.
• Coordinate and distribute mail.
• Perform data entry, review, process, file and maintain documents.
• Perform special projects as assigned.
• Consult with internal technical support when necessary.
• Identify and suggest process improvement opportunities.
• Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management.
• Escalate matters of concern/urgency to immediate team lead or manager.
• Support cross functional teams as needed, such as the Warranty department.
• Assist in the training of new employees.
• Perform other duties as assigned.

Homeowner Support Representative

Product Manager

• Serve as the key stakeholder and expert on the Experience Cloud platform, aligning it with the company's customer experience strategy across channels.
• Engage with sales, customer service and support, technical teams, cross-functional and cross cloud owners to gather in-depth requirements, translating them into customer portal features and functionality.
• Maintain and prioritize the product roadmap and backlog, ensuring tasks and features align with the company's customer experience strategy and objectives.
• Regularly update relevant stakeholders on Experience Cloud (portal) developments, new features, and ongoing projects.
• Ensure Experience Cloud is tailored to the specific needs of customers, including eCommerce, loyalty program management, warranty processing and product registration, lead management, case management, marketing assets, and other relevant features.
• Ensure that Experience Cloud is seamlessly integrated with other enterprise tools, platforms, and systems to provide a holistic customer experience.
• Oversee data quality and accuracy, ensuring that customer information and interaction history are up-to-date and accessible.
• Provide input to training and communications content for organizational change management and support training sessions/resources for end-users to ensure they can become proficient with and can utilize its full capabilities.
• Regularly assess value metrics and generate reports to provide insights and recommendations for improved strategies.
• Keep abreast of Salesforce Experience Cloud updates and industry best practices to maintain a cutting-edge customer service platform.
• Perform other tasks as assigned.

Manager, Product Owner – Salesforce Experience Cloud

Manager

• Responsible for reliable, prompt, and empathetic technical support to customers.
• Resolve technical issues, support sales growth and technical training needs.
• Provides technical expertise for product reliability investigations.
• Gather “Voice of the Customer” to proactively monitor for quality issues.
• Complete field service reports to document reported issues and ensure product integrity.
• Evaluate product installation and operation when required.
• Service Bulletin support and implementation of corrective action plans.
• Train & Audit Independent Distributor trainers and technical managers when required.
• Conduct Technical Training Sessions for dealers and contractors.
• Provide technical guidance to field technicians for installations and repairs.

Technical Service Manager

• Manage, develop, lead, and inspire a team of National Account Managers to deliver on the sales plans to expand customer base and grow sales margins.
• Establish and communicate the vison and strategic business plans necessary to achieve sales, margin, and new business growth goals.
• Provide the team with monthly, quarterly, annual sales goals and objectives and measure team’s effectiveness on achieving them. Develop corrective action plans or create adjustments as needed.
• Provide regular sales forecasting, planning, and make necessary adjustments to ensure effective market planning and revenue growth needed to deliver on the sales and margin growth goals.
• Provide business intelligence and market feedback routinely from industry, customers, and competitors. Provide information on current and future pursuits and pipeline across the business Segments to the senior leadership team to manage and adjust resources and business focus necessary to achieve Motili’s growth goals and objectives.
• C-Level customer engagement of end-user building owner clients, selling enterprise, multi-year revenue relationships.
• Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
• Gain buy-in from the President and COO for each Segments’ business plan and work with the senior leadership team to align resources and execute plans to achieve goals and objectives.
• Perform additional duties as needed.

Sales Manager

• Manage the Private Equity contractor channel (mainly residential AOR focused)
• Work with principals and staff of PE firms to establish brand strategies and pricing
• Focus on inverter technology within the PE channel and Daikin’s Fusion goals
• Sales efforts to achieve budgetary goals and revenue guidelines
• Solicit new and existing PE accounts through various sources
• Participate in weekly business review meetings and training
• Develop and maintain knowledge of PE market trends and competition
• Identify market trends to improve customer satisfaction & loyalty
• Actively participate in sales and marketing planning meetings
• Monitor implementation and progress of initiatives and plans
• Establish processes and procedures to manage customers

Private Equity Manager

• Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers.
• Target and sign-up Dealers within assigned territory.
• Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs and discounts.
• Maintain and improve sales revenue and gross margin.
• Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory.

• Provide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs.
• Develop a deep understanding of the products or services being offered, including their features, benefits, and competitive advantages.
• Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns.
• Coordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeowner.
• Generate “warm” leads through inbound calls and completed forms and forward leads to our HVAC Dealers & Contractors.
• Meet or sales and call center performance levels defined in KPI’s and SLA’s.
• Perform data entry, document reviews, tracking and maintain customer and sales records.
• Consult with internal technical experts, when necessary to answer consumer questions on applicable products.
• Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction.
• Meet or exceed assigned sales quotas and targets to contribute to the company’s revenue goals.
• Consult with the Call Center Supervisor if additional information or support is needed.
• Complete special call center projects as assigned.
• Identify and suggest process improvement opportunities.
• Perform other duties as assigned. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Perform additional projects as assigned.

Customer Service Representative

• Provide support for dealers/contractors to resolve technical issues
• Conduct installation and tech support training;
• Produce training materials for sessions
• Ensure customer satisfaction while meeting departmental goals

Technical Service Manager – HVAC

Project Manager

• Plan, coordinate, and manage all ARC meetings (quarterly and ad hoc)
• Develop decision-focused agendas aligned to ARC priorities with input from ARC facilitators
• Prepare and distribute integrated pre-read materials
• Facilitate meeting logistics and ensure clear documentation of outcomes
• Maintain action logs, decision registers, and follow-up tracking
• Track remediation actions, owners, and timelines
• Monitor progress against risk mitigation plans and KPIs/KRIs
• Escalate delays, gaps, or issues to ARC leadership
• Ensure closure and validation of risk actions
• Consolidate inputs from ERM, Internal Audit, and Legal & Compliance
• Develop a single, integrated ARC reporting package
• Produce executive-level dashboards, heat maps, and trend analysis
• Serve as the primary liaison across ERM, Internal Audit, Legal & Compliance
• Partner with functional leaders to improve risk reporting quality

Project Manager, Risk – Americas

• Respond to customer’s inquiries or complaints regarding the organization’s products or services
• Determine best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies
• Coordinate problem resolution with appropriate departments
• Inform customers of standard procedures or resolution of problem
• Responsible for order management by handling all the details from purchase order to shipment of product
• Serve as the primary point of contact for independent distributors and COD branches
• Support Sales Managers by developing and improving phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with customers
• Monitor scheduled shipment dates to ensure timely delivery and expedite date of delivery
• Educate customers about terminology, features and benefits of products in order to improve sales and customer satisfaction
• Process Return Materials Authorizations (RMAs) and transfer requests; AAA (Credit/Debits) and Damage Claims
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Follow up with customers to ensure customer satisfaction, document and report matters that need addressing
• Prepare product or service reports by collecting and analyzing customer information.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs

Regional Sales Manager

Territory Sales Manager

Area Sales Manager

VRV Field Product Specialist

Regional Sales Director

Homeowner Support Representative

Manager, Product Owner – Salesforce Experience Cloud

Technical Service Manager

Sales Manager

Private Equity Manager

Territory Sales Manager

Customer Service Representative

Technical Service Manager – HVAC

Project Manager, Risk – Americas

Logistics Customer Service Rep 2