CYBOT

Account Executive

• Understand client needs and requirements to recommend appropriate electrical products or solutions that meet their specific needs.
• Provide product information, pricing, and quotes to clients in a timely and accurate manner by phone and email.
• Enters, tracks, bills, and expedites direct and stock customer orders, backorders, and vendor purchase orders, including stock transfers when appropriate.
• Develop and maintain strong relationships with existing clients to ensure customer satisfaction and drive repeat business.
• Collaborate with the sales team to develop and implement strategies to achieve sales targets and objectives.
• Finds win-win solutions for all involved parties.
• Work closely with other departments, such as logistics, to coordinate sales efforts and ensure seamless order processing and fulfillment.
• Stay up-to-date on industry trends and market developments to better serve customers.
• Participate in training gaining electrical product knowledge and application to create value to the end use market.

Inside Sales Representative – Industrial

Operations

• Direct and coordinate warehouse and administrative functions to assure that associates are efficiently and effectively providing services required in a manner that promotes quality customer service.
• Participate in recruitment process and selection process.
• Ensure direct staff are being developed through training and performance management initiatives.
• Manage the movement and audit of inventory.
• Coordinate inventory preparation, cycle inventory counts with RF system, vendor returns, product displays, and promotional material for counter sales area.
• Oversee debit memo process in working with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job que management.
• Ensure appropriate response time to incoming calls, emails, and any other communication needed.
• Maintain customer relationships and trust ensuring appropriate follow-up and problem resolution.
• Assist with branch safety activities, ensure overall facility security and building management, and report all accidents in a timely manner with the guidance of HR.
• Support other branches in efforts to secure customer orders working with Sales team and Managers.

Operations Manager

Inside Sales Representative

Manager

• Manage branch performance to assure alignment with all policies, practices and culture of the organization.
• Oversee preparation of branch budget for Terre Haute, and monitor actual performance.
• Develop and maintain business relationships with current and potential customers and suppliers.
• Monitor competitive conditions in the territory, and build relationships to gain market share.
• Oversee branch inventory status with daily reconciliation of discrepancies and adjustments.
• Interact regularly with customers to drive customer service and achieve sales goals.
• Support initial and ongoing training and qualifications of all branch employees.
• Conduct performance evaluations and address branch personnel issues.
• Interview and hire applicants for branch positions.

Branch Manager

Project Manager

• Coordinate projects from receipt of purchase order to successful delivery to the customer.
• Be the liaison between Echo Electric and the customer and will be responsible for all internal project coordination and external communication with the customer.
• Communicate the scope of the project and outlines project timelines.
• Support cross functional teams such as quotations and outside sales by providing resourceful problem solving.
• Provide project status reports to customers.
• Work with reps and manufacturers to ensure that deliveries are maintained.
• Manage change orders and communicate all project changes to team.
• Maintain project file and ensure that all key information is maintained and accessible if needed.
• Identify potential roadblocks and proactively develop solutions that keep projects on track and expectations aligned.
• Confirm that all invoicing and receiving are complete prior to project close out.
• Occasionally meet with customers to establish expectations, timelines, and other necessary project updates.

• Assisting Outside Sales Reps with quotes and orders ensuring customer satisfaction.
• Provide a high level of customer service and follow up in a friendly, professional and timely manner
• Use the internet, customer catalogs and web sites to effectively source new suppliers and products as needed.
• Review open orders for potential supply chain issues.
• Review inventory levels at all branches within the sales region and make appropriate product transfers to replenish stock or communicate with purchasing regarding product needs or overstock of inventory.
• Review and process incoming mobile orders, emails, phone calls and text messages to create customer quotes and orders.
• Provide solutions and product recommendations that fit the customer’s needs.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Appropriately communicate the various Echo divisions and broader capabilities to customers as needed.
• Submit expense records/documents in a timely manner.
• Inform the Warehouse Manager of in-house inventory discrepancies and unusually large orders and other customer special requirements.
• Work with suppliers to submit, track and return tool repairs.
• Occasional help with purchasing product through various suppliers.
• Assist store front counter staff with fastener questions and orders.

Inside Sales Representative – Fastener

Sales

• Obtains opportunities for orders by setting up appointments and personally visiting current and potential customers, verifying bills of material, and communicating expected delivery requirements and customer value-added needs
• Reports industry trends, competitive pricing and customer feedback to management
• Increases orders by suggesting related items, explaining product features and understanding a customer’s buying history
• Negotiates, prepares and executes all verbal and written quotations, projects and blankets to secure orders in conjunction with support staff
• Researches and provides solutions that are unique and best fit a customer’s need
• Continually identifies, develops and maintains new and current customer & vendor relationships
• Develops business acumen and industry knowledge
• Performs other duties as required

Industrial Sales

Bookkeeper

• Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
• Achieve assigned strategic account objectives including growth of revenue and margin.
• Monitor and assess sales performance metrics on assigned accounts.
• Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
• Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.
• Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
• Establish relationships with key vendors and purchasing teams to aid the securing of materials.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

Strategic Accounts Coordinator

• Understand the functionality and continually evolve/maintain the knowledge of all digital support platforms/solutions.
• Support and continually evolve digital roadmap for website and other platforms.
• Resolve digital products or service problems by clarifying customer feedback/complaints determining root cause of the problem.
• Serve as backup to the Digital Operations Specialist.
• Provide monthly updates and reporting on status of target account roadmap and adoption.
• Responsible for internal sales/branch training in Echo Electric digital platforms.
• Develop an understanding of the customer business systems and align Echo Electric digital solutions to their business systems.
• Support customer use digital solutions to become more efficient in their day-to-day activities.
• Provide ongoing follow-up and feedback through the customer adoption journey.
• Work alongside Marketing and Digital teams to continue to evolve content, solutions, and services that align with branch initiatives.

Digital Sales Specialist

• Assemble lighting and/or power distribution systems for both plan and spec and design build projects.
• Compile and analyze information from vendors, determining appropriate pricing, and using discretion to maximize profitability.
• Build and maintain strong relationships with customers and stakeholders.
• Conduct critical conversations and negotiations effectively.
• Utilize MS Office Suite for documentation, reporting, and communication.
• Ensure compliance with company policies and project requirements.

Project Sales Specialist

• Understand client needs and recommend appropriate electrical products or solutions.
• Provide product information, pricing, and quotes to clients in a timely manner.
• Enter, track, bill, and expedite customer orders and vendor purchase orders.
• Develop and maintain strong relationships with existing clients.
• Collaborate with sales team to develop sales strategies.
• Stay up-to-date on industry trends and market developments.
• Participate in training gaining electrical product knowledge and applications.

• Prepare on-time, competitive, and accurate quotes for customers.
• Maintain relationships with key vendors and partners.
• Support bid proposal strategy and value-added service offering.
• Assemble lighting and/or power distribution systems for both plan and spec and design build projects.
• Compile and analyze information from vendors, determining appropriate pricing to maximize profitability.
• Build and maintain strong relationships with customers and stakeholders.
• Conduct critical conversations and negotiations effectively.
• Ensure compliance with company policies and project requirements.

Project Sales Specialist – Switchgear

Controller

• Support reporting activities and financial analysis
• Work closely with the Financial Controller and Business Controller
• Actively contribute to performance monitoring, variance analysis and the development of management tools
• Prepare monthly and quarterly reports; analyze costs, margins and variances against budget and forecasts
• Participate in the creation and updating of reports and dashboards
• Prepare ad-hoc analyses to support management decision-making
• Serve as a business partner by collaborating with controlling, accounting and other departments
• Act as a point of contact for financial data-related questions within your scope

Inside Sales Representative – Industrial

Operations Manager

Inside Sales Representative

Branch Manager

Project Manager

Inside Sales Representative – Fastener

Industrial Sales

Strategic Accounts Coordinator

Digital Sales Specialist

Project Sales Specialist

Inside Sales Representative

Inside Sales Representative

Inside Sales Representative

Project Sales Specialist – Switchgear

Junior Controller