Strategic Accounts Coordinator

CYBOT

Strategic Accounts Coordinator managing key accounts and building customer relationships for Irby Utilities. Collaborating across departments to achieve revenue growth and customer satisfaction.

Posted 5/1/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
Achieve assigned strategic account objectives including growth of revenue and margin.
Monitor and assess sales performance metrics on assigned accounts.
Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.
Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
Establish relationships with key vendors and purchasing teams to aid the securing of materials.
Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

Requirements

What you’ll need

Knowledge and experience in sales and/or sales administration
Strong computer skills including Microsoft Office, ERP systems, CRM systems
Proven ability to research, analyze and critically review information.
Ability to multi-task, prioritize, and work efficiently
Possess a curious nature with the drive to learn, develop, and continuously grow
Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public.
Availability and willingness to work on-site during emergencies, including severe storms or power outages, outside of regular business hours.

Benefits

Comp & perks

401K Plan
Competitive Medical Plans (medical, dental, and vision)
Paid Time Off
Paid Company Holidays
Floating Holiday
On Demand Pay
Flexible Spending Accounts (Health and Dependent Care)
Employee Assistance Program
Tuition Reimbursement
Employee Discounts
Long-term and Short-term Disability
Life Insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales administrationdata analysiscustomer relationship managementsales performance metricstechnical knowledge of merchandise

Soft Skills

communicationproblem-solvingmulti-taskingprioritizationcuriositypresentation skills