Inside Sales Representative – Fastener

CYBOT

Inside Sales Representative at Echo Electric, sourcing products and generating quotes for customer orders. Collaborating closely with outside sales reps to ensure customer satisfaction in electrical distribution.

Posted 5/5/2026full-timeCouncil Bluffs • Iowa • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Assisting Outside Sales Reps with quotes and orders ensuring customer satisfaction.
Provide a high level of customer service and follow up in a friendly, professional and timely manner
Use the internet, customer catalogs and web sites to effectively source new suppliers and products as needed.
Review open orders for potential supply chain issues.
Review inventory levels at all branches within the sales region and make appropriate product transfers to replenish stock or communicate with purchasing regarding product needs or overstock of inventory.
Review and process incoming mobile orders, emails, phone calls and text messages to create customer quotes and orders.
Provide solutions and product recommendations that fit the customer’s needs.
Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
Appropriately communicate the various Echo divisions and broader capabilities to customers as needed.
Submit expense records/documents in a timely manner.
Inform the Warehouse Manager of in-house inventory discrepancies and unusually large orders and other customer special requirements.
Work with suppliers to submit, track and return tool repairs.
Occasional help with purchasing product through various suppliers.
Assist store front counter staff with fastener questions and orders.

Requirements

What you’ll need

Bright, energetic professional with outstanding communication and interpersonal skills.
Strong computer skills and experience working with Microsoft Word, Excel, and Outlook , CRM / Database systems.
Strong listening and interpersonal skills.
Excellent verbal and written communications skills
Superior time-management and organization skills
Ability to work independently with minimal supervision
Must occasionally lift, carry or move up to 50 lbs.
Sales, Manufacturing, Supply Chain Management, Business, Marketing, or Industrial Distribution experience preferred, minimum of 2-3 years B2B Sales experience with related products preferred but not required.

Benefits

Comp & perks

Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
Paid time off and paid holidays
401K match
Profit Sharing
Tuition reimbursement and employee development.
Annual Safety Shoe Reimbursement
Employee Discount on products
Access to a variety of trainings for personal development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesupply chain managementinventory managementorder processingproduct recommendationssales experienceB2B salesmarketing supporttool repairs

Soft Skills

communication skillsinterpersonal skillstime managementorganization skillsindependencelistening skillsprofessionalismfriendlinessproblem-solving