CrowdStrike

Technical Account Manager

• Onboard new Mid-Market CrowdStrike Premium Support Customers
• Work with customers and account teams to identify and deliver success criteria for the first 90 days
• Provide project leadership for new customer implementations
• Identify opportunities for process improvement
• Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Drive support cases to ensure issues are being resolved in a timely manner

Technical Account Manager II – Customer Onboarding

Researcher

• Stay current with emerging technologies, trends, and threat landscapes within the cybersecurity and AI domains
• Identify and investigate blind spots and vulnerabilities in our AI-powered detection systems to strengthen their resilience and accuracy
• Design and develop Proof of Concept (PoC) projects grounded in deep, rigorous research across the cybersecurity domain
• Collaborate cross-functionally with engineering and product teams to translate research findings into actionable, scalable security solutions

Threat Researcher I

Executive Assistant

• Manage and strategically optimize complex calendars across multiple time zones, including domestic and international schedules, agenda preparation, and alignment of executive time with business priorities.
• Manage external contacts and quickly identify key stakeholders, proactively understanding their importance to the business and maintaining effective communication and relationships.
• Demonstrate a high level of professionalism while handling sensitive matters with sound judgment, discretion, and confidentiality.
• Anticipate executive needs and proactively coordinate the appropriate stakeholders and resources to enable informed decision-making.
• Manage special projects and collaborate with cross-functional stakeholders on initiatives requiring diplomacy, flexibility, and strong execution.
• Complete critical deliverables and special assignments by establishing objectives, determining priorities, managing timelines, driving alignment, monitoring progress, and adjusting plans as needed.
• Attend meetings, prepare agendas, capture meeting notes, track action items, and drive accountability for follow-through.
• Ensure executive priorities are effectively communicated and coordinated across administrative staff supporting key cross-functional partners.
• Partner closely with executives, business partners, and executive assistants to coordinate meetings, events, and cross-functional initiatives.
• Drive the executive operating rhythm, including leadership meetings, Quarterly Business Reviews (QBRs), planning cycles, staff meetings, offsites, all-hands meetings, and executive communications.
• Coordinate agendas, presentation materials, and logistics for senior leadership meetings and executive events.
• Plan and execute large-scale, multi-day offsites, including venue sourcing, contract negotiation, vendor management, room block management, travel logistics, transportation, catering, team-building activities, and budget coordination.
• Address complex issues by identifying root causes, building consensus, and driving timely resolution.
• Build and maintain trusted relationships with senior leaders, partner organizations, customers, and executive assistants to facilitate collaboration and accelerate execution.
• Consistently hold yourself and others accountable for commitments and deliverables.
• Continuously identify opportunities to improve executive operations, streamline processes, leverage automation, and enhance organizational effectiveness.
• Perform additional duties as assigned.

Executive Assistant – Alliances Executive Support

Data Analyst

• Articulate and execute against data & analytics vision in support of Accounting, Finance and other business teams as needed, including development of Accounting Data and Analytics roadmap
• Partners with FP&A, Record-to-Report, Procure-to-Pay, Order-to-Cash, Tax, and Treasury teams to maintain a strong understanding of the key business drivers, specific business processes and analytics priorities
• Lead deep exploration of financial, customer, product, sales, and support data and communicate actionable analysis/insights to stakeholders
• Spearhead the development and deployment of AI solutions in Finance to optimize decision-making and operational efficiency
• Deliver insights and provide actionable recommendations based on reported results, benchmarks, discovered patterns, and other necessary context
• Facilitate and drive the successful completion of data insight initiatives in line with aligned roadmap by effectively managing data analysts and collaborating with stakeholders
• Develop in-depth understanding of key data sources and data lineage within the organization and data warehouse and effectively leverage knowledge to derive meaningful analytics results
• Support enterprise data roadmap by managing the accounting function’s data model, data mart(s), user access, and adoption of advanced analytics capabilities in line with overall company data strategy
• Facilitate best practices discussions with business, as needed to develop functional competencies and foster data-driven culture, and continuously improve the quality, consistency, accessibility, and security of accounting data
• Lead, mentor, and develop a high-performing team of data analysts to achieve functional and professional growth
• Cultivate a dynamic environment of continuous learning, innovation, and cross-functional collaboration.

Finance Data & Analytics Manager

Analyst

• Windows、Mac、および Linux プラットフォーム全体でインシデント対応を行う
• 基本的なマルウェア解析を行う
• インシデントの検出と対策の実行のためのプロセスを開発および改善する
• 質の高い書面および口頭でのコミュニケーションを用い、推奨事項、調査結果を顧客管理層に提供する
• ブログ投稿、クラウドキャスト、およびその他のイベントでの発表等を通じて、業界のソートリーダーシップを示す
• 内部プログラムまたはチームを管理する

Associate Analyst, Falcon Complete

Sales

• Prospects, identifies, qualifies, and closes new customer revenue within assigned accounts by building relationships with key decision makers, typically using flexible and scalable licensing models (e.g. Falcon Flex).
• Develops and executes a comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of CrowdStrike’s solutions to customer business requirements.
• Coordinates with internal stakeholders during customer onboarding, accelerated adoption of products, expansion, and eventual transition of accounts after the first twelve months to expansion/renewal focused Account Managers.
• Timely documentation within CRM / Marketing software of customer contact and activity data is required of the role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Promotes CrowdStrike’s products, maximizes brand recognition and mindshare at all levels, and publicizes success stories.
• Provides customer feedback to internal stakeholders for product, systems, and process improvements.
• Work is primarily performed in the field away from home office or company office location in order to accomplish the duties of the position. At this level, incumbents will have expert-level knowledge of selling the company’s products and services.
• Assigned accounts are larger and of the most complex nature, where assigned quota is typically higher than lesser-scoped portfolio sales role levels. (Size of quota may be relative to complexity and nature of account set.)
• Incumbents routinely sell-to and interact with executive-level customer decision makers, to include up to CXO levels and are typically assigned to Enterprise accounts segmentation or commensurately complex public sector accounts.

Regional Sales Manager

Sales Engineer

• Lead a team of SEs operating as the face of the CrowdStrike Platform’s Next-Gen SIEM
• Take ownership of the technical relationship through the sales cycle
• Maintain that relationship with the customer during their discovery of the CrowdStrike Platform
• Provide feedback to the Product Management team
• Answer technical questions and demonstrate capabilities across our product suite
• Lay out a comprehensive technical vision addressing customer needs
• Work closely with teams in sales, leadership, marketing, support, customer success, and engineering
• Provide feedback on deal progress and translate prospects' wants and needs into tangible value
• Define and execute on our go-to-market strategy exploring new use cases, integrations, partnerships, and cross-product synergies
• Ensure effective technical field sales coverage for assigned sales theater account base
• Coach, mentor and develop Sales Engineers' skill-set

Manager, Sales Engineering NG-SIEM

• Owns the growth and retention of existing accounts by way of cross-sell and up-sell motions, prospecting new products and use cases, and identifying opportunities across the buying centers within assigned accounts by building relationships with key decision makers.
• Develops and executes a comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of CrowdStrike’s solutions to customer business requirements.
• Owns the renewal forecast, negotiation, and close by identifying renewal risks and engaging stakeholders to resolve barriers to renewal.
• Coordinates with internal stakeholders post twelve months from initial customer close, for seamless customer hand-off and to ensure adoption of products, expansion, flexible purchasing model drawdown (e.g. Falcon Flex) and eventual renewal.
• Accountable for accurate forecasting, Net Revenue Retention (NRR), expansion quota attainment, drawdown on flexible pool models, and breadth of product adoption.
• Timely documentation within CRM / Marketing software of customer contact and activity data is required of the role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
• Promotes CrowdStrike’s products, maximizes brand recognition and mindshare at all levels, and publicizes success stories.
• Provides customer feedback to internal stakeholders for product, systems, and process improvements.
• Work is primarily performed in the field away from home office or company office location in order to accomplish the duties of the position. At this level, incumbents will have expert-level knowledge of selling the company’s products and services. Assigned accounts are larger and of the most complex nature, where assigned quota is typically higher than lesser-scoped portfolio sales role levels. (Size of quota may be relative to complexity and nature of account set.) Incumbents routinely sell-to and interact with executive-level customer decision makers, to include up to CXO levels. Incumbents are typically assigned to large Enterprise accounts segmentation at this level or larger, increasingly complex public sector accounts.

Regional Sales Manager, Existing Accounts

• Deliver technical product presentations & demonstrations.
• Configure product installations and customisations in a POV engagement
• Collaborate with the Product Management team as a liaison for key accounts and their technical product requirements.
• Provide informal training to the Sales team on CrowdStrike technology and support for technical sales and competitive messaging.
• Work as a Trusted Advisor within our prospects and customers in order to gain mind-share and ensure project success.

Regional Sales Engineer

• Work closely with internal resources and individually to build a successful pipeline to meet and exceed your individual sales quota
• Identify new business opportunities whilst establishing, developing and maintaining relationships up to executive-levels within your assigned portfolio
• Network within the client’s business and influence key decision makers, typically at C-level
• Act as CrowdStrike ambassador within specific client accounts
• Articulate and promote the company’s value proposition and services to become a trusted advisor within your customer base
• Identify new business opportunities and prepare detailed account development plans, engagement strategies and targets for each account within your assigned portfolio
• Working in collaboration with internal teams and to lead a virtual team to drive and close opportunities
• Take control of opportunities and accurately forecast their business objectives and outcomes.

Regional Sales Manager, Portugal

Architect

• The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction.
• Bridges the gap between the sale and delivered outcomes, ensuring customers maximise their security investment while growing their relationship with CrowdStrike.
• Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs.
• Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success.
• Leads onboarding execution and definition of customer success plan.
• Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers.
• Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realisation.
• Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio.
• Achieves renewals via demonstrated realised value and Flex consumption progress.
• Conduct business value analyses to demonstrate ROI and financial impact.
• Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realised analyses, accelerating module adoption, and driving Falcon Flex growth.
• Shares adoption insights and value realisation proof-points with allied sales teams to enable cross-sell/upsell.
• Proactively identify and remediate risks to customer success and value realisation.
• Support renewal cycles to minimise customer attrition.
• Accountable for additional Falcon Flex consumption within a defined sales territory.
• Drive strategic Flex adoption and planning across enterprise accounts.
• Partner with customers to develop and execute adoption roadmaps aligned with their security objectives.
• Monitor and analyse Flex usage patterns to identify risks and opportunities.
• Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model.
• Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels.
• Ability to travel as needed to customer and/or internal meetings/events.

Customer Value Architect

Account Executive

• Run a full sales process from prospecting too close.
• Collaborate with our Inside Sales Engineers (ISE’s) to close business.
• Strategize with our channel partners to drive net-new business.
• Forecast and report updates to management team.
• Become an insider within the cyber security industry and become an expert of CrowdStrike products.
• Stay well educated and informed about CrowdStrike competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Next-Generation Endpoint market space.
• 0-20% travel for accounts that require a higher touch to achieve closure.

Corporate Account Executive – LATAM

Security Engineer

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Security Advisor I, Falcon Complete

Platform Engineer

• Implement and scale critical infrastructure for advanced agents in cloud environments (AWS, GCP), working closely with developers to transition rapid prototypes into robust, scalable solutions
• Implement advanced AI Gateways and integrate Okta for robust agent identity and security posture
• Create and maintain agile environments dedicated to testing and prototyping new AI vendors, components, models, and integrations, while carving a clear path to production releases
• Develop and execute rigorous evaluation criteria for emerging AI technologies, ensuring we adopt the best tools for our high-code agent environments
• Function as a key technical pivot point in a group focused on rapid prototyping, collaborating seamlessly with Information Security, Identity, and wider IT teams.
• Partner with enterprise architects to align rapid prototypes with broader architectural standards, helping to validate and offer critical feedback
• Design and implement monitoring solutions to trace complex agent workflows, tracking tool usage, latency, and LLM decision pathways to ensure reliability at scale
• Continuously monitor the rapidly changing AI landscape, helping the team innovate and adapt our platform architecture to support future AI capabilities.

AI Platform Engineer

Strategy

• Contribute to the delivery of large and complex strategic advisory service engagements, engaging with management-level individuals across a wide range of industry segments
• Assess and develop cybersecurity and incident response programs in a proactive fashion to help mature the security posture of organizations prior to an incident
• Develop cutting-edge scenarios to help customers exercise the full range of their response capabilities
• Produce and ensure delivery of high-quality written and verbal reports, presentations, recommendations, and findings to customer management
• Identify and address emerging trends in cybersecurity, drawing on both government and private sector perspectives
• Contribute thought leadership and experiences to internal programs and teams.